Manager on Duty (MOD) Report Ver 2014 Checklist

Departure date and room type confirmed?

Inquire about departure time?

Obtain passport or government ID?

Collect method of payment?

Notified that a receipt will be emailed

Gave key and proper key packet with rate written, not said loud

Delivered SPG appropriately based on membership

Did associate ask the guest / uncover information about guest's reason for stay?

Did associate engage guest in at least one brand initiative based on reason for stay?

Did associate demonstrate on brand behaviors?

Overall did the agent Meet, Not Meet, or Exceed your expectations?

1. Ash urns are clean and maintained?

2. Public area furniture clean and in good condition?

3. Security check point in good shape?

4. Plants are clean, fresh and free of debris, etc?

5. There were no fused bulbs in any of the public areas?

6. Ceilings and floors in good condition?

7. Public area sound system was on and music played at a comfortable level and choice of music appropriate?

8. Public area walls and wall paper / paint were not stained and have no scuff marks?

9. Digital signages and posters in public area were current and attractive?

10. There was adequate directional signage and they were clear and well maintained?

11. Entrance windows are clean and free of marks, hardprints, etc?

12. Carpets in twin stairs are clean and in good condition?

1. Public toilets were fresh smelling?

2. Public toilets were relatively of a high standards of cleanliness and free of paper on floor or vanities?

3. Mirrors were clean and in good repair?

4. Lighting in toilets was good?

5. Trash receptacles and ashtrays were well maintained and not overly full?

6. There was a plant on the vanities?

7. Toilet doors were in good working condition, free of marks and stains?

1. Public area sound system was on and music played at comfortable level and choice of music appropriate?

2. Public area walls and wall paper / paint were not stained and had no scuff marks?

3. Digital Signages and posters in public areas were current and attractive?

4. There was adequate directional and they were clear and well maintained?

5. Carpets are clean and in good condition?

6. Public toilets were fresh smelling?

7. Public toilets were relatively of a high standard of cleanliness and free of paper on floor or vanities?

8. Mirrors were clean and in good condition?

9. Lighting in toilets were good?

10. Trash receptacles and ashtray were well maintained and not overly full?

11. There was a plant on e vanities?

12. Toilets doors were in good working condition, free of marks and stains?

13. Public area furniture clean and in good condition?

14. Plants were clean, fresh and free of debris, etc?

15. There were no fused bulbs in any of the public areas?

16. Ceilings and floors in good condition?

17. Public area sound system was on and music played at a comfortable level and choice of music appropriate?

18. Public area walls and wallpaper / paint were not stained and had no scuff marks?

19. There was adequate directional signage and they were clear and well maintained?

20. Entrance door from TP are clean and free of marks, handprints, etc?

21. Carpets were clean and in good condition?

22. Ballroom in good condition?

1. Pool terrace clean and neat?

2. Pool furnitures (chairs, chaise lounge, cushion, tables and umbrellas) are in excellent cleanliness and condition?

3. Pool water was clear and refreshing?

4. Pool area garden is maintained and neatly manicured?

5. Fresh towels were available for guests?

6. Public toilets were fresh smelling?

7. Public toilets were relatively of a high standard of cleanliness and free of paper on floor or vanities?

8. Mirrors were clean and in good repair?

1. Lift call buttons at floor landing were working properly?

2. Lift interior walls and mirrors were clean and free of damage?

3. No lift light bulbs were fused?

4. Floor condition of the lifts were clean and good condition?

5. All lift interior buttons were in proper working condition?

6. Lift floor signs were easy to read and accurate?

7. Lifts did not make any strange noise during operation?

8. Lift smell was pleasant and not offensive?

9. Lift doors open and closed properly?

1. The reception is always manned during operational hours, fresh towels and locker keys are readily available?

2. The fitness center has a minimum of one personal trainer per shift who can assist guest in the use of all exercise equipment and on the basics of a fitness program?

3. Towels available for use are clean and fresh smelling?

4. Locker rooms and lockers are clean, tidy, and in good working order, as well as relatively odor free?

5. Vanity counter is appropriately stocked with sanitized hair combs and brushes. Hair dryers are also available?

6. Music is on all the time?

7. No fitness equipment is out of order?

8. Weighing scale is in good working order?

1. Based on your expectation, how would you rate the Quality of Food?

2. Based on your expectation, how would you rate the Variety of Food?

3. Cleanliness and condition of the Ceiling/HVAC/Vents/lLighting (all light bulbs must be functioning)?

4. Cleanliness and condition of the Walls/Doors/Windows/Artwork?

5. Cleanliness and condition of the Floor/Furniture/Fixtures/Equipment?

6. How was your overall dining experience?

1. Cleanliness and condition of Washroom Walls/Doors/Windows/Artwork?

2. Cleanliness and condition of Washroom Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

3. Cleanliness and condition of Washroom Floor/Fixtures/Furnitures/Equipment?

4. Cleanliness and condition of Lockers Walls/Doors/Windows/Artwork?

5. Cleanliness and condition of Lockers Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

6. Cleanliness and condition of Lockers Floor/Fixtures/Furnitures/Equipment?

1. Cleanliness and condition of Washroom Walls/Doors/Windows/Artwork?

2. Cleanliness and condition of Washroom Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

3. Cleanliness and condition of Washroom Floor/Fixtures/Furnitures/Equipment?

4. Cleanliness and condition of Lockers Walls/Doors/Windows/Artwork?

5. Cleanliness and condition of Lockers Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

6. Cleanliness and condition of Lockers Floor/Fixtures/Furnitures/Equipment?

Venue Location

1. You were greeted within 30 second of arrival?

3. Were you escorted to your table?

4. Greeter displayed a professional demeanor, was happy to see you, helpful, instructive and caring?

5. You were seated at a table set for the appropriate number of guests?

6. Extra place setting were removed?

7. Staff exhibited professional demeanor?

8. Uniforms of the staff were clean and in good condition with a name tag?

9. Staff were calm and organized?

10. Was a supervisor apparent?

11. Was the supervisor managing the staff?

12. Was the supervisor interacting with the guest and taking care of guest needs?

13. Was the supervisor watching over the quality of the food being served?

14. Staff were attentive and did not engage in excessive talk / horseplay?

15. You were offered a beverage within two minutes of seating?

16. You were served the ordered beverage within four minutes of seating?

17. Service staff offered the menu in the open position?

18. Staff displayed good salesmanship as well as enthusiasm?

19. Was water served automatically?

20. After ordering, food served within <10 minutes for appetizer - lunch ?

21. After ordering, food served within <15 minutes appetizer - dinner?

22. Pace of meal service was appropriate and convenient?

23. During meal, soiled dished were quickly removed by course if appropriate and reset for the next course if appropriate?

24. Chinaware and Glassware not chipped, scratched or faded?

25. Staff maintained an attentive posture nearby?

26. All orders were served completely without mistake?

27. Serving utensils were appropriate and clean?

28. Hot items were served hot and cold items served cold?

29. Food was fresh in color and texture and not over or under cooked?

30. Food was flavorful and appropriately spiced and salted?

31. Portions were adequate and consistent?

32. On a minimum of one occasion, a member of the staff come by the table and discreetly ask if there was anything else needed?

33. Was coffee or tea suggested?

34. Table linen clean, pressed and in good condition?

35. Room temperature?

36. Music system was in use?

37. Sound quality and volume was at a comfortable level? (Level where you could make conversation with ease)

38. No noise and odor was spread out from the kitchens?

39. Restaurant floor / carpets are clean?

40. Floor / carpet are not worn, damaged or permanently stained?

41. Ceiling, floors and walls clean, not worn, damaged or permanently stained?

42. Lights not burnt out or dusty?

43. Chairs, booths are clean and well maintained?

44. Side stands clean and orderly?

45. Menus, cards, table stand cards, posters are neat and clean?

46. Was it relatively easy to call for attention from wait staff?

47. Bill was provided within one minutes of request, was easy to read, neatly prepared, clean and correctly tabulated?

48. Were you thank for your patronage and bade farewell and asked to come back again soon?

49. Based on your expectations, how would you rate your dining experience in this venue?

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All Risers - Corridors / Pantries

Guest and Service Lift

Emergency Stairs East side

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Guest and Service Lift

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Emergency Stairs West side

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Fire Exit Door

Break Glass (Manual Pull)

Hose Reel & Sign

Fire Extinguisher & Sign

Emergency Lights Illuminate (test as necessary)

Security Guard

Parking Lane Paint

Lighting

Plants

Sidewalk

Drainage

Gate Exit

Driveway Slate Tiles

Parking Lane Paint

Lighting

Plants

Entrance Canopy

Signage

Trash Recepticles

Valet Desk

Trash Recepticles

Driveway Entrance / Exit

1. Visually inspect door and door hardware for residue/damage

2. Electronic make up & DND signage

3. Check for damage due to locking device (i.e. U-Bolt)

4. Entrance master switches

5. Entrance door stopper

6. Evacuation plan / emergency plan

7. Check for residue by door viewer

8. Visually inspect ceiling vent for dust/damage

9. Visually inspect the entrance ceiling, floor, and walls for any visual deficiencies

12. Check doors are on track or open & close properly

13. Wardrobe inside / bar / lamp

14. Check all shelves (starting at the bottom shelf and working up) for dust/debris by running a flat hand over the surface

15. Extra pillow / blanket

16. 6 non clip & 4 clip hangers. Visually inspect all hangers - ensure there are no cleanliness or condition issue (damage, heavy dust, etc)

17. 1 bathrobe with hanger

18. Check walls for scuff marks/hanger marks,etc.

19. Lift iron to check for water and visually inspect conditions of iron and ironing board

20. Tray, 2 laundry list & 2 laundry bag

21. Shoe basket, shoe shine notes, shoe mitt and 2 slippers. Visually check basket for dust.

22. Verify safe is unlocked and check cleanliness/condition of safe sticker, tent card and elsafe protector

23. Pick up hair dryer inside bag in the drawer - check for lint, dust and condition issue. check sticker hair dryer

24. Visually inspect all picture frame glass and mirrors for soil or smudges. Mirrors and artwork should be "streak-free".

25. Run hands along the top of all frames to check for dust. This should only be done if the inspector can reach the top of the frame without assistance / standing on other furniture.

26. Check for any cleanliness and condition issues in the refreshment area. Do not move the coffee pot, tray, or ice bucket.

27. Run hands along top surface to check for dust.

28. Minibar tray & pricing list

29. Minibar snack contain of O'tori snacks, chocolate (silver queen or others), Mr. P, Noodles. Check expiry.

30. 2 high bowl glasses & 2 coasters

31. 2 beer glasses & 2 coasters

32. Verify cleanliness and condition for all glassware. Clear glasses: Visually look at all glasses and pick up only one to check more thoroughly.

33. 2 Bottles mineral water 1.5L with 2 tag

34. Tefal / kettle

35. Ice tray, bucket & ice tong inside?

36. 2 pcs of paper napkin & 2 stirrer

37. 2 Rock glasses with coaster

38. Open refreshment center door and visually check all areas (including seams) for residue, mold, and conditions issues.

39. Refrigerator content: 2 Heineken, 2 bintang, 2 cola, 2 diet, 2 sprite, 1 krating daeng, 1 UC1000, 2 Equil Water, 2 Equil Sparkling. (Check for Expiry)

40. Fan set up lower position (1) and Thermostat at 22.5 degree

41. Visually inspect AC grill for cleanliness and conditions issue

42. Luggage rack protector, carpet & wooden cabinet. Check for damage.

43. Turn on TV - verify functionality of remote and TV. This should be done standing next to the bed in approximately the same area a guest in bed would use the remote.

44. Television in low volume and showing SPG channel at 1st power on

45. Visually inspect picture for cleanliness - TV should be "streak-free".

46. Test five channels for the quality of the picture (Conditions)

47. Sweep hand on top of TV and TV base (if applicable) for dust

48. Check for dust on top surface of the dresser by visual check.

49. Open all drawers in dresser (starting at the bottom drawer and working up) and run hand over the base of every drawer present (along all four sides and the center) to verify for dust using a flat palm and all fingers.

50. If dresser not wall mounted against the wall - check behind dresser for debris

51. Check all present collateral for Cleanliness and Conditions

52. Check for dust on top surface of the desk.
- If the desk is glass then visually check.
- if the desk is not glass then physically check (with full palm)

53. Compendium Hotel, IRD menu, notepad & pen and ashtray for smoking room

54. Check all collateral for cleanliness and conditions. It is acceptable to lift up the collateral.
- Flip through pages of the collateral.
- If collateral is damaged or written out, conditions considered not compliance.

55. Verify functionality of telephone receiver and speaker button.

56. Check phone for Cleanliness and Conditions issues (i.e. Residue on receiver, discolored handset, broken cord)

57. Open drawer (if applicable) run handover the base (along all four sides and the center) to verify dust using flat palm and all fingers.

58. Inside Drawer : Al Qur'an, Bible, 2 letterheads, 2 envelopes, 1 guestcom

59. Visually check for dust on chair frame/legs.

60. Visually check desk and desk chair for Conditions issues.

61. Look inside for items/debris.

62. Pick up wastebasket and recycling bin to inspect all sides for Cleanliness/Condition issues.

63. If liner is damaged, Conditions is considered non compliance.
(Do not remove the liner and look underneath)

64. Check for any cleanliness and condition issues in the coffee tea facilities

65. Coffee maker / plunger

66. Look inside coffee maker and lift up filter basket and look inside ice bucket to inspect for Cleanliness and Conditions

67. 2 mugs, 2 premium coffees

68. Verify cleanliness and condition for all glassware. Non clear glasses/mugs: pick up and inspect all glasses.

69. 2 teaspoons, 4 napkins

70. Coffee tea container with: 2 english breakfast tea, 2 mint tea, 4 diet sugars, 4 white sugar, 4 creamer. Check for an expired "use by" date

71. Remove all condiments from the caddy to observe for cleanliness issue (sugar granules, etc) and conditions. Do not replace the packets once you have evaluated the caddy.

72. 2 mineral water with tag

73. Visually check lounge chair/ottoman/sofa for cleanliness/conditions

74. Lift all cushions to check for Cleanliness and Conditions.
Check for debris/garbage. Any garbage found under the cushion would be a Housekeeping deadly sin

75. Visually inspect ottoman and move to check for debris behind / underneath.

76. Check wall behind lounge chair and couch for Conditions. This check should be done without moving the couch or lounge chair.

77. Wooden round table & glass

78. All lamps must be turned on and functioning (if the lamp is unplugged or the light bulb is unscrewed - this condition is non compliance)

79. Visually inspect light bulbs for dust

80. Visually inspect all sides of the lampshades for conditions issue (i.e. Deterioration, discoloration, and/or cracks).

81. Visually inspect base of lamp for dust

82. Close and re-open each layer of the drapes and sheers to check functionality, as well as check for damage/snags/thinning/stains - check both front and back. check behind the curtains for Cleanliness / Conditions.

83. Check for damaged seals (cloudy windows/doors)

84. Run hand along the full length of the windows sill to check for dust - if accessible.
- All full length panels should be inspected visually.

85. Visually inspect tracks for dead insects/debris

86. Visually check the interior of all windows/doors to ensure they are "streak-free".

87. Verify functionality of patio doors (if present) also confirm that decal distraction patterns are not peeling (Conditions)

88. Take a moment to scan the room ceiling, carpet and walls for any visual deficiencies

89. Lift up and flip through all collateral to check for cleanliness/conditions.

90. Open drawers - run hand over the base (all four sides and the center) of all drawers to verify for dust using flat palm and all fingers.

91. Telephone, notepad & pen. Verify functionality of the telephone receiver and speaker button.

92. Check phone for Cleanliness and Conditions issues (i.e. Residue on receiver, discolored handset, broken cord).

93. Channel program & remote control

94. Clock / telephone book, COFC flyer

95. Door knob menu in other bedside table

96. Visually identify any conditions issues on the nightstand/bedside table

97. Visually inspect bed, pillows, bed skirt, and duvet for cleanliness and conditions.

98. Stand on the side of the bed furthest away from the window. Look under and around bed for debris; lift bed skirt.

99. Headboard lamps

100. 2 Down Feather Pillows (Top Side), 2 Synthetic Pillows(Bottom side).
Pick up and roll pillows, one at a time to check both sides and then place them at the foot of the bed (stack one on top of the other).

101. Duvet cover (Check "S" crescent orientation) & green program card

102. Lift duvet, scan for deficiencies, fold in half on top of itself and then on top of the pillows.

103. Lift top sheet, scan for deficiencies, fold in half on top of itself and then on top of the pillows.

104. Pull the bottom sheet tight and verify for any visual deficiencies (Cleanliness/Conditions).
Confirm that no hair is observed up until this point.

105. Run hand across the top of the headboard on the side where you are standing to check for dust

106. Open bathroom door. Prior to entering the bathroom, stand on threshhold and inspect the ceiling, vents, and floor.

107. Visually inspect door and door hardware for residue/damage (front and back)

108. Close door and inspect floor behind the door for cleanliness/Conditions.

109. Verify cleanliness and condition of any glassware.
Visually inspect all glasses and pick up only one to check more thoroughly.

111. Physically sweep vanity top into sink to check for Cleanliness

112. Soap dish with small soap, 2 glass with coaster, 2 mineral water with 2 tags

113. Amenity tray with shampoo, conditioner, body lotion, shower gel, shower cap, sanitary, vanity kit, 2 toothbrushes, Nourish mouthwash (except 15 & 14flr)

114. Tissue box & tissue papers, ashtray for smoking room

115. Lift up amenity tray, soap and soap dish, glasses and tissue box.
Visually inspect vanity, basin and fixture for Cleanliness and Condition issues.

116. Handtowel in ring

117. 2 toilet tissue rolls

118. Check mirror to ensure "streak-free". Additionally, check light to ensure it is functioning.

119. Look inside waste basket for items/debris and inspect all sides for residue/Conditions

120. Check area behind and around wastebasket (wall and floor)

121. Run hand on top of tank (if applicable) to check for dust/debris.

122. Lift up lid and seat to inspect rim - check for loose seat.

123. Inspect toilet bowl. Visually audit the base of the toilet for cleanliness issue (residue) and Conditions issue (bolt/screws caps missing)

124. Visually inspect around base of toilet (silicon/grout/etc).

125. Visually check all terry for Cleanliness and Condition
- Bathtowel hang on the shower handle
- Bathtowel on the rack
- Handtowel on the towel rack bar
- 1 bath mat on the bathtub

126. Verify that towel rack/shelf is in good condition

127. Visually inspect shower for Cleanliness and Conditions

128. Visually check soap dish for Cleanliness and Conditions.

129. Physically spot check one area of shower floor for Cleanliness.

130. Inspect shower door hinges, glass and frame. Ensure that the glass door is free of streaks and smudges.

131. Check all hardware and fixture for Cleanliness and Conditions. It is acceptable to step into a walk-in shower if necessary to do so.

132. Visually inspect bathtub for Cleanliness and Conditions

133. Visually check soap dish for Cleanliness and Conditions.

134. Physically spot check one area of bathtub floor for Cleanliness.

135. Clothline

136. Check all hardware and fixtures for Cleanliness and Conditions.

137. Balcony glass door & door lock if any

138. Balcony floor & fences if any

1. Visually inspect door and door hardware for functionality, residue or damage

2. Electronic make up & DND signage

3. Check for damage due to locking device (i.e. U-Bolt)

4. Entrance master switches

5. Entrance door stopper

6. Evacuation plan / emergency plan

7. Check for residue by door viewer

8. Visually inspect ceiling vent for dust/damage

9. Visually inspect the entrance ceiling, floor, and walls for any visual deficiencies

12. Check doors are on track or open & close properly

13. Wardrobe inside / bar / lamp

14. Check all shelves (starting at the bottom shelf and working up) for dust/debris by running a flat hand over the surface

15. Extra pillow / blanket

16. 6 non clip & 4 clip hangers. Visually inspect all hangers - ensure there are no cleanliness or condition issue (damage, heavy dust, etc)

17. 1 bathrobe with hanger

18. Check walls for scuff marks/hanger marks,etc.

19. Lift iron to check for water and visually inspect conditions of iron and ironing board

20. Tray, 2 laundry list & 2 laundry bag

21. Shoe basket, shoe shine notes, shoe mitt and 2 slippers. Visually check basket for dust.

22. Verify safe is unlocked and check cleanliness/condition of safe sticker, tent card and elsafe protector