Manager on Duty - One Thibault Residence

• One Thibault Residence- ITC

• Date

  Date

• Name of MOD

• Shift Start Time

  Date

• Shift End Time

  Date
• Location
  Address

• INSTRUCTIONS
  
  1. Please answer "YES", "NO" or "N/A" on the questions below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority, and due date
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Start of shift & Check in and Check out

• 1. inform team you are the MOD. Provide mobile number/extension for contact purposes.

  YES

  NO

  N/A

• 2. Visit every operations department to inform the outlet's shift manager that you are on duty.

  Date

• 3. room number checked in for weekend.

• 4.provide operational report to operations manager for weekend.

All Area/Building

• 5. * All departments (Staffing, Grooming, Cleanliness & Operation)

• 6. * Exits not blocked by any equipment

• 7. * Exit signs - in order

• 8. * emergency process & sop binder is available.

  YES

  NO

  N/A

• 9. * Entrance doors working and clean.

  YES

  NO

  N/A

• 10. * communal areas been attended by cleaning .

  YES

  NO

  N/A

• 11. * Public restrooms clean

  YES

  NO

  N/A

• 12. * Lifts are operational , clean and smelling decent.

  YES

  NO

  N/A

• 13. * Cleanliness of staircases, clear from debris

  YES

  NO

  N/A

Front Office/Housekeeping

• 14. Conduct shift handover with prior shift .

• 15. Review report and action on all service recovery issues. Meet the guest in person to ensure closure.

  YES

  NO

  N/A

• 16. Attend daily pre-arrival meetings with all staff.

• 17. Ask Front Desk on the activity goals for the day and check in on the performance throughout the day.

  YES

  NO

  N/A

• 18. Ensure today's Occupancy/ADR/VIP arrival/Events information are updated , provide details.

• 19. Ask Front Desk to print arrival report for today (Elite/Mobile Check-In/other VIP arrivals).

  YES

  NO

  N/A

• 20. Check discrepancy rooms before 9am , blocked , cleaning , available

• 21. Check due out rooms between 9-10am

• 22. Empty suites are verified and supervisors aware of cleaning schedule

  YES

  NO

  N/A

• 23. Coordinate with Supervisors and Reservations to ensure Elite/VIP amenities are set-up in room prior to arrival.

• 24. Randomly inspect 3-4 guest floors for cleanliness, defects and clear obstructions . Report defects to building manager immediately.

  Media

• 25. Randomly inspect 5-6 Back of House stairways for cleanliness and defects.

  Media

• 26. Ensure guest lifts and lift tracks are spectacularly clean and free from debris and odors.

  YES

  NO

  N/A

Lobby

• 27. Lobby music, lighting, scent and internet are in excellent working order.

  YES

  NO

  N/A

• 28. Lobby furniture and fixtures are clean, organized and in good condition.

  YES

  NO

  N/A

• 29. Select 1-2 locations in the public areas to conduct MOD internet checks .

  YES

  NO

  N/A

• 30. Meet and greet all VIP guests.

• 31. Conduct at least one check-in or check-out service audit .

• 32. Engage the guest and manage queues during heavy check-in/out periods.

  YES

  NO

  N/A

• 33. Inspect luggage room and make sure guest luggage secured.

  YES

  NO

  N/A

Fitness Center/Gym/Pool Area

• 34. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  YES

  NO

  N/A

• 35. Music, lighting, scent and internet are in excellent working order.

  YES

  NO

  N/A

• 36. Sound system and TV are working in gym.

  YES

  NO

  N/A

• 37. Locker room is clean and guest ready.

  YES

  NO

  N/A

• 38. Pool area is clean and free from debris.

  YES

  NO

  N/A

Reservations

• 39. daily check in for new arrivals with reservationist on duty

• 40.liase for any room special requests or moving of guests.

  YES

  NO

  N/A

• 41. curtesy call to inhouse VIP guests.

• 42. pre arrival inspections for last minute bookings received.

Restaurant/Outlets

• 43. Ensure all vouchers required for weekend guests are available

• 44. should there be guests requiring dinner , money to be collected by Sabelo on Friday.

• 45. familiarize yourself with foreshore staff on duty.

  YES

  NO

  N/A

Back of House (BOH)

• 46. OFFICES are locked or off if no team working

  YES

  NO

  N/A

• 47. Laundry room is clean and has chemicals in cupboard

• 48. staff rostered are at work .

  YES

  NO

  N/A

• 49. * Smoking violations are handled according to SOP.

  YES

  NO

  N/A

• 50. staff lockers are clean and secure.

  YES

  NO

  N/A

• 51. Staff aware of fire evacuation process , discussion had.

• 52. All staff are in uniform and wearing name badge

  YES

  NO

  N/A

• 53. Ensure service lifts and lift tracks are spectacularly clean and free from debris. inform building manager any defects and inform operations Director

• 54. * Store rooms are cleaned and locked accordingly.

  Media

• 55. * Staff communal areas clean, 29th floor

  Media

• 56. * Entrance area are clean and free from defects

  YES

  NO

  N/A

Before I go home

• 76. * check floor individual offices are shut and locked

  YES

  NO

  N/A

• 77. * check lights/aircon

  YES

  NO

  N/A

• 78. * Inform Duty Manager you are leaving

  YES

  NO

  N/A

General Comments and Observatios

• Please add additional comments and observations

Completion

• MOD Name and Signature

  Sign