Manager on Duty Report at Novotel Phnom Penh BKK 1

• Prepared by

• Position

• Time of inspection

  Date

• Main entrance clean & tidy

  Yes

  No

  N/A

• Lobby Clean & tidy

  Yes

  No

  N/A

• All the lights are on

  Yes

  No

  N/A

• Fragrance smell

  Yes

  No

  N/A

• Music is on with the right volume

  Yes

  No

  N/A

• Reception/Guest Experience well managed

  Yes

  No

  N/A

• Guest Elevators Cleaned and Well Maintain

  Yes

  No

  N/A

• All digital signages are on

  Yes

  No

  N/A

• Receptionist greets guest by 'Bonjour or Bonsoir'

  Yes

  No

  N/A

• Receptionists are well groomed

  Good

  Fair

  Poor

  N/A

• Guest restrooms on lobby level are clean and good smell

  Yes

  No

  N/A

• Overall cleanliness

  Good

  Fair

  Poor

  N/A

• Outdoor lightings are on/off

  Yes

  No

  N/A

• Outdoor terrace is clean and tidy

  Yes

  No

  N/A

• Outdoor Parking is well maintain

  Yes

  No

  N/A

• Security at outdoor parking is well controlled

  Yes

  No

  N/A

• Time of inspection

  Date

• Number of guests arrival

• Met guests

• Room checked

  Yes

  No

  N/A

• Room number

• Room cleanliness and set up

  Compliant

  Non-Compliant

  N/A

Makila Restaurant

• Time of inspection

  Date

• Music is on with right volume

  Yes

  No

  N/A

Dinner

• Heartists are well presented and well groomed

  Good

  Fair

  Poor

  N/A

• Number of guests

• The tables set up are well presented

  Yes

  No

  N/A

• Open kitchen is good condition and clean

  Yes

  No

  N/A

• No dirty dishes leave without attention

• Overall cleanliness

  Good

  Fair

  Poor

  N/A

• Smooth operation

  Good

  Fair

  Poor

  N/A

Kaixo Bar

• Time of inspection

  Date

• Heartists are well presented and well groomed

  Good

  Fair

  Poor

  N/A

• The counter set up is well presented and tidy

  Yes

  No

  N/A

• The alcohol set up behind the counter is well presented

  Yes

  No

  N/A

• No dirty glass or cup without attention

  Yes

  No

  N/A

Rosemary Bar and Pool

• Time of inspection

  Date

• Properly manned

  Yes

  No

  N/A

• Music is on with right volume

  Yes

  No

  N/A

• Number of guests at the bar

• Bar counter is clean and tidy

  Good

  Fair

  Poor

  N/A

• No dirty glass or cup on the table

• Pool set up is properly arrange

  Yes

  No

  N/A

• The umbrellas are open or closed

• Towels are properly set up

  Yes

  No

  N/A

• No dirty towels leave on the sunbeds

• Overall cleanliness

  Good

  Fair

  Poor

  N/A

• Time of inspection

  Date

• The fitness heartist is well presented for welcome

  Yes

  No

  N/A

• All machines are on and working well

  Yes

  No

  N/A

• The towels are enough for usage

  Yes

  No

  N/A

• The water dispenser is on and have paper cups for the guest use

  Yes

  No

  N/A

• Time of inspection

  Date

• Music is on with right volume

  Yes

  No

• Heartists are well presented at counter for welcoming

  Yes

  No

  N/A

• Heartist is well grooming

  Yes

  No

  N/A

• The buffet counter is well set up

  Yes

  No

  N/A

• The drink well displayed

  Yes

  No

  N/A

• The tables are well set up inside and terrace

  Select Yes No N/A

  • Yes
  • No
  • N/A

• No dirty glass or cup leave on the table without attention

• The ashrays are clear and clean

  Yes

  No

  N/A

• The meeting room is well set up

  Yes

  No

  N/A

• Overall cleanliness

  Yes

  No

  N/A

• Number of guests access to lounge after 17:30

• Back of the kitchen is clean and tidy

  Yes

  No

  N/A

• Heartist locker rooms cleaned and well Maintain

  Yes

  No

• Heartist canteen cleanliness and well maintain

  Yes

  No

• Kitchen is clean and tidy

  Yes

  No

  N/A

• Receiving area is clean and well maintain

  Yes

  No

  N/A

• Basement is clean

  Yes

  No

  N/A

• Garbage room is clean and locked

  Yes

  No

  N/A

• Parking B1 well maintain

  Yes

  No

  N/A

• Parking B2 well maintain

  Yes

  No

  N/A

Outlet Closing

• Executive Lounge

  Media

• Bodia Spa

  Media

• Rosemary Bar and Pool

  Media

• Kaixo Bar

  Media

• Makila

  Media

• Bodia Spa number of treatments end of day

• Number of walk-in guest from last night

Room stay obervation

• Room number

• Room is clean and free of dust

  Yes

  No

  N/A

• The room amenities set up meet Novotel standard

  Yes

  No

  N/A

• The TV remote controller is working well

  Yes

  No

  N/A

• The bathroom is clean and free of dust

  Yes

  No

  N/A

• The towels set up is well organized

  Yes

  No

  N/A

• The toilet amenities are well presented

  Yes

  No

  N/A

• Hot water in shower

  Yes

  No

  N/A

• Hot water in hand basin

  Yes

  No

  N/A

Room Service

• Time of inspection

  Date

• Number of ordering

• Properly manned

  Yes

  No

  N/A

• Heartist answer the call within 3 rings

  Yes

  No

  N/A

• Heartist do the upsell during the call

  Yes

  No

  N/A

• Heartist reconfirm the orders

  Yes

  No

  N/A

• The delivery time is informed

• Heartist delivery the food with explaination

  Yes

  No

  N/A

• How many minute between ordering to delivery?

• No single time plastic

  Yes

  No

• All food are covered

  Yes

  No

• Overall comment about the food

• Photo of the food

  Media

• Any incidents during the night?

  Yes

  No

• Main entrance clean & tidy

  Yes

  No

  N/A

• Lobby Clean & tidy

  Yes

  No

  N/A

• All the lights are on

  Yes

  No

  N/A

• Music is on with the right volume

  Yes

  No

  N/A

Makila Breakfast

• Heartists are well presented and well groomed

  Good

  Fair

  Poor

  N/A

• Number of guests

  Yes

  No

  N/A

• The tables set up are well presented

  Yes

  No

  N/A

• No dirty dishes leave without attention

  Yes

  No

  N/A

• Open kitchen is good condition and clean

  Yes

  No

  N/A

• Overall cleanliness

  Yes

  No

• Smooth operation

  Yes

  No

Nham Nham

• Tables and chairs are well set up

  Yes

  No

  N/A

• Room is clean and tidy

  Good

  Fair

  Poor

  N/A

• No dirty plates and glasses on the table

  Yes

  No

  N/A

Wellness 5th floor

• Music inside fitness room is on with right volume

  Yes

  No

  N/A

• Fitness room AC turn on

  Yes

  No

  N/A

• The machines are on and working well

  Yes

  No

  N/A

• The water dispenser is on and have paper cups for the guest use

  Yes

  No

  N/A

• Lockers are well maintained and clean

  Good

  Fair

  Poor

  N/A

• Outdoor music is on with right volume

  Yes

  No

  N/A

• Proper towels set up at the pool

  Yes

  No

  N/A

• The umbrellas are open or close

• The guest's restroom both male and female are clean and tidy

  Good

  Fair

  Poor

  N/A

Manager on Duty overall comments

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