Manager on Duty Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Public Circulation

  Yes

  No

  N/A

• Staff Cafeteria

  Yes

  No

  N/A

• Laundry

  Yes

  No

  N/A

• Public Circulation

  Yes

  No

  N/A

• Restroom (Guest / Associate)

  Yes

  No

  N/A

• Barsu

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• The Cove

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Public Circulation

  Yes

  No

  N/A

• Reception

  Yes

  No

  N/A

• Front Desk copes and interacts well with guest. The Welcome is beibg practiced

THE WELCOME

• Know our guest (through technology and clues to deliver on brand Welcom Experience to the guest)

  Yes

  No

  N/A

• Engage our guest (using both Foundational and Memorable components of the Welcome to ensure that his/her stay exceeded expectations

  Yes

  No

  N/A

• Connect with our guests baseed on reason for stay.

  Yes

  No

  N/A

THE FAREWELL

• Know our guest (through technology and clues to deliver a DEPARTURE EXPERIENCE guest will remember!)

  Yes

  No

  N/A

• Engage our guest (using both Foundational and Memorable components of The Farewell to ensure that his/her stay exceeded expectations)

  Yes

  No

  N/A

• Connect with our guest based on the experience he/she had with you to created loyalty beyond reason.

  Yes

  No

  N/A

• Concierge

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Switchboard Room (take picture of entire switch board)

  Yes

  No

  N/A

• Limousine Counter

  Yes

  No

  N/A

• Check 2 Limousines, inside and outside (cold towel and beverage to be cold)

  Yes

  No

  N/A

• Orchid Cafe

  Yes

  No

  N/A

• Driveway

  Yes

  No

  N/A

• BTS Walkway

  Yes

  No

  N/A

• Lobby Pobd

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Doorman presence and alertness

  Yes

  No

  N/A

• Safety Box Room

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Hotel Front

  Yes

  No

  N/A

• Main Entrance

  Yes

  No

  N/A

• Exit Driveway

  Yes

  No

  N/A

• Lower Lobby Driveway

  Yes

  No

  N/A

• Receiving Area

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• External Lighting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Male Locker Room

  Yes

  No

  N/A

• Female Locker Room

  Yes

  No

  N/A

• Associates GYM

  Yes

  No

  N/A

• Associates Smoking Area

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Lift

  Yes

  No

  N/A

• Parking Lot

  Yes

  No

  N/A

• Stair x 2

  Yes

  No

  N/A

• Fire Extinguishers

  Yes

  No

  N/A

• Driver Roon & Restroom

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Public Circulation

  Yes

  No

  N/A

• Business Center

  Yes

  No

  N/A

• Library

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Rossini's

  Yes

  No

  N/A

• Basil

  Yes

  No

  N/A

• The Living Room

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Fire Escapes/ Corridor

  Yes

  No

  N/A

• Public Circulation

  Yes

  No

  N/A

• Banquet Activities

  Yes

  No

  N/A

• Function Rooms

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Fire Escapes / Corridors

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Public Circulation

  Yes

  No

  N/A

• SPA

  Yes

  No

  N/A

• Fitness

  Yes

  No

  N/A

• Pool and The Sala

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Pool Safety

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Election Panels

  Yes

  No

  N/A

• Store Room

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Control Room

  Yes

  No

  N/A

• Duty Engineer

  Yes

  No

  N/A

Entrance

• Room number signage

  Yes

  No

  N/A

• Room Door in/outside

  Yes

  No

  N/A

• Door lock set-door guard are work properly/ no scratch

  Yes

  No

  N/A

• Door must be selfclose

  Yes

  No

  N/A

• Key Master switch

  Yes

  No

  N/A

• Door bell - check appearance and sound

  Yes

  No

  N/A

• DND signage

  Yes

  No

  N/A

• Door viewer - look from inside and can clearly see outside.

  Yes

  No

  N/A

• Emergency Evacuation Plan/ Safety instruction Signage at behide room door. (Check room number correct, condition)

  Yes

  No

  N/A

• Marble floor at corridoor

  Yes

  No

  N/A

• Picture frame on the wall in good condition, on dust.

  Yes

  No

  N/A

• Chanderlier at corridoor

  Yes

  No

  N/A

• Long mirror in good condition

  Yes

  No

  N/A

Walkin Closet

• Safety Box

  Yes

  No

  N/A

• Luggage rack

  Yes

  No

  N/A

• Cabinet /drawer

  Yes

  No

  N/A

• Laundry list/ Laundry bag 1 plastic, 1 linen

  Yes

  No

  N/A

• Jogging Map/ suite brush

  Yes

  No

  N/A

• Shoeshine basket

  Yes

  No

  N/A

• Iron/ iron board

  Yes

  No

  N/A

• Emergency torch

  Yes

  No

  N/A

• Carpet - color and condition

  Yes

  No

  N/A

• Ceiling and wall

  Yes

  No

  N/A

Refreshment Counter & Entertainment

• Refrigerator - working in good condition. Cold and clean

  Yes

  No

  N/A

• Minibar items - check expiry date

  Yes

  No

  N/A

• Minibar bill and Leather folder are well presented

  Yes

  No

  N/A

• Glasses/ Coffee Mugs / Tea spoon

  Yes

  No

  N/A

• Fruit Plate

  Yes

  No

  N/A

• Coffee Machine

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Television - Picture quality, remote control

  Yes

  No

  N/A

• In-Room Dinning Menu/ Guest's directory/ TV remote folder are well presented and in good condition

  Yes

  No

  N/A

• Overall appearance

  Yes

  No

  N/A

Walking Area - Look for cleanliness and condition

• Working table and chairs

  Yes

  No

  N/A

• Stationary set up - 4 set of hotel letterhead paper and envelope, 1 pencil, 1 pen and 10 paperclips

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Working desk lamp

  Yes

  No

  N/A

• Mirrow at working table

  Yes

  No

  N/A

• Media hub (new roon)

  Yes

  No

  N/A

• Leather pad on working desk, calendar stand, message stand, notepad near by and stationary are well presented and in good condition

  Yes

  No

  N/A

Seating Area - Look for Cleanliness and condition

• Curtain - sheer and night curtain in good condition (no thorn, and pattern is matched), easy to move no obstruct.

  Yes

  No

  N/A

• Check strip light behide curtain (new room only)

  Yes

  No

  N/A

• Arm chair, cushion and stool

  Yes

  No

  N/A

• Long mirror in good condition (new room only)

  Yes

  No

  N/A

• Check stand lampe.

  Yes

  No

  N/A

• Coffee table condition and must have LC epicurian magazine with the book mark at hotel page.

  Yes

  No

  N/A

Bed - Look for cleanliness and condition

• Wall covering at bedside

  Yes

  No

  N/A

• Headboard - painting and covering in good condition.

  Yes

  No

  N/A

• Bed skirt - (new room)

  Yes

  No

  N/A

• Desk lamp both side

  Yes

  No

  N/A

• Check master switch when turn off, all light should be off except light at working table, lamp beside bed and reading lamp. ( Bathroom is separate)

  Yes

  No

  N/A

• Alarm clock - standard set up 7 am.

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Bedside table- condition and open drawer check muslim prar signage, Holy book in good condition

  Yes

  No

  N/A

• Bedside table - undernearth table, cable are keep tidy.

  Yes

  No

  N/A

• Reading light - working and light shine ti pillow area.

  Yes

  No

  N/A

• Picture frame on the wall in good condition, no dust

  Yes

  No

  N/A

Bathroom - Look for cleanliness and condition.

• Door - both inside & outside

  Yes

  No

  N/A

• Marble floor, ceiling wall and lighting.

  Yes

  No

  N/A

• Handwash basin & tap

  Yes

  No

  N/A

• Bathroom amenities setup and tissue box.

  Yes

  No

  N/A

• Spa menu

  Yes

  No

  N/A

• Hairdryer & hairdryer bag.

  Yes

  No

  N/A

• 2 glasses & 2 bottle of water.

  Yes

  No

  N/A

• Magnifying mirror

  Yes

  No

  N/A

• Orchid Flower.

  Yes

  No

  N/A

• Counter and mirror condition.

  Yes

  No

  N/A

• 2 x bathrobes.

  Yes

  No

  N/A

• 3 x bath towels, face towels, hand towels

  Yes

  No

  N/A

• Bathtub and shower set/ faucet and stoper appearance.

  Yes

  No

  N/A

• Shower roon & glass door.

  Yes

  No

  N/A

• Toilet seat & cover

  Yes

  No

  N/A

• Toilet spray is functional, easy to press, cable long 80 cm. (New room)

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Picture frame on the wall in good condition, no dust.

  Yes

  No

  N/A

• Wieght scale

  Yes

  No

  N/A

• Dust bin

  Yes

  No

  N/A

Others

• Carpet

  Yes

  No

  N/A

• Celing / Light / Wall

  Yes

  No

  N/A

• Air-condition - temperature set at 23c. Low level, level of noise, air grill condition.

  Yes

  No

  N/A