Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Basement

  • Public Circulation

  • Staff Cafeteria

  • Laundry

Lower Lobby

  • Public Circulation

  • Restroom (Guest / Associate)

  • Barsu

  • Heart of House

  • Signage

  • The Cove

  • Planting

  • Security Guards' presence and alertness

Lobby Level

  • Public Circulation

  • Reception

  • Front Desk copes and interacts well with guest. The Welcome is beibg practiced

THE WELCOME

  • Know our guest (through technology and clues to deliver on brand Welcom Experience to the guest)

  • Engage our guest (using both Foundational and Memorable components of the Welcome to ensure that his/her stay exceeded expectations

  • Connect with our guests baseed on reason for stay.

THE FAREWELL

  • Know our guest (through technology and clues to deliver a DEPARTURE EXPERIENCE guest will remember!)

  • Engage our guest (using both Foundational and Memorable components of The Farewell to ensure that his/her stay exceeded expectations)

  • Connect with our guest based on the experience he/she had with you to created loyalty beyond reason.

  • Concierge

  • Restroom

  • Switchboard Room (take picture of entire switch board)

  • Limousine Counter

  • Check 2 Limousines, inside and outside (cold towel and beverage to be cold)

  • Orchid Cafe

  • Driveway

  • BTS Walkway

  • Lobby Pobd

  • Heart of House

  • Signage

  • Doorman presence and alertness

  • Safety Box Room

  • Light/Scent/Sound

  • Planting

  • Security Guards' presence and alertness

Exterior

  • Hotel Front

  • Main Entrance

  • Exit Driveway

  • Lower Lobby Driveway

  • Receiving Area

  • Planting

  • External Lighting

  • Security Guards' presence and alertness

HR Building

  • Male Locker Room

  • Female Locker Room

  • Associates GYM

  • Associates Smoking Area

  • Security Guards' presence and alertness

Car Park

  • Lift

  • Parking Lot

  • Stair x 2

  • Fire Extinguishers

  • Driver Roon & Restroom

  • Security Guards' presence and alertness

Level 1

  • Public Circulation

  • Business Center

  • Library

  • Heart of House

  • Rossini's

  • Basil

  • The Living Room

  • Restroom

  • Light/Scent/Sound

  • Planting

  • Fire Escapes/ Corridor

Level 2

  • Public Circulation

  • Banquet Activities

  • Function Rooms

  • Restroom

  • Signage

  • Heart of House

  • Light/Scent/Sound

  • Fire Escapes / Corridors

  • Planting

Level 3

  • Public Circulation

  • SPA

  • Fitness

  • Pool and The Sala

  • Restroom

  • Pool Safety

  • Planting

P Level and Roof

  • Election Panels

  • Store Room

  • Lighting

  • Control Room

  • Duty Engineer

Guest Room

Entrance

  • Room number signage

  • Room Door in/outside

  • Door lock set-door guard are work properly/ no scratch

  • Door must be selfclose

  • Key Master switch

  • Door bell - check appearance and sound

  • DND signage

  • Door viewer - look from inside and can clearly see outside.

  • Emergency Evacuation Plan/ Safety instruction Signage at behide room door. (Check room number correct, condition)

  • Marble floor at corridoor

  • Picture frame on the wall in good condition, on dust.

  • Chanderlier at corridoor

  • Long mirror in good condition

Walkin Closet

  • Safety Box

  • Luggage rack

  • Cabinet /drawer

  • Laundry list/ Laundry bag 1 plastic, 1 linen

  • Jogging Map/ suite brush

  • Shoeshine basket

  • Iron/ iron board

  • Emergency torch

  • Carpet - color and condition

  • Ceiling and wall

Refreshment Counter & Entertainment

  • Refrigerator - working in good condition. Cold and clean

  • Minibar items - check expiry date

  • Minibar bill and Leather folder are well presented

  • Glasses/ Coffee Mugs / Tea spoon

  • Fruit Plate

  • Coffee Machine

  • Kettle

  • Television - Picture quality, remote control

  • In-Room Dinning Menu/ Guest's directory/ TV remote folder are well presented and in good condition

  • Overall appearance

Walking Area - Look for cleanliness and condition

  • Working table and chairs

  • Stationary set up - 4 set of hotel letterhead paper and envelope, 1 pencil, 1 pen and 10 paperclips

  • Telephone

  • Working desk lamp

  • Mirrow at working table

  • Media hub (new roon)

  • Leather pad on working desk, calendar stand, message stand, notepad near by and stationary are well presented and in good condition

Seating Area - Look for Cleanliness and condition

  • Curtain - sheer and night curtain in good condition (no thorn, and pattern is matched), easy to move no obstruct.

  • Check strip light behide curtain (new room only)

  • Arm chair, cushion and stool

  • Long mirror in good condition (new room only)

  • Check stand lampe.

  • Coffee table condition and must have LC epicurian magazine with the book mark at hotel page.

Bed - Look for cleanliness and condition

  • Wall covering at bedside

  • Headboard - painting and covering in good condition.

  • Bed skirt - (new room)

  • Desk lamp both side

  • Check master switch when turn off, all light should be off except light at working table, lamp beside bed and reading lamp. ( Bathroom is separate)

  • Alarm clock - standard set up 7 am.

  • Telephone

  • Bedside table- condition and open drawer check muslim prar signage, Holy book in good condition

  • Bedside table - undernearth table, cable are keep tidy.

  • Reading light - working and light shine ti pillow area.

  • Picture frame on the wall in good condition, no dust

Bathroom - Look for cleanliness and condition.

  • Door - both inside & outside

  • Marble floor, ceiling wall and lighting.

  • Handwash basin & tap

  • Bathroom amenities setup and tissue box.

  • Spa menu

  • Hairdryer & hairdryer bag.

  • 2 glasses & 2 bottle of water.

  • Magnifying mirror

  • Orchid Flower.

  • Counter and mirror condition.

  • 2 x bathrobes.

  • 3 x bath towels, face towels, hand towels

  • Bathtub and shower set/ faucet and stoper appearance.

  • Shower roon & glass door.

  • Toilet seat & cover

  • Toilet spray is functional, easy to press, cable long 80 cm. (New room)

  • Telephone

  • Picture frame on the wall in good condition, no dust.

  • Wieght scale

  • Dust bin

Others

  • Carpet

  • Celing / Light / Wall

  • Air-condition - temperature set at 23c. Low level, level of noise, air grill condition.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.