M&S DEF Checks & Reduction Process

Do you have the right resource allocated to deliver the SOP, and do they have enough time to deliver the 100% DEF check and reduction process, by department?<br>How to:<br>Review your SRA model and utilise the SRA DEF planner

Are you delivering the 100% DEF check and reductions to the correct timings for pre fill departments?<br>How to:<br>Review page 1 of DEF & Reductions on your Foodhall guide for timings. <br>Review the OPT summary for your store

Are you completing a 100% DEF check and using the yellow DEF identification labels on Fruit, Salad and Vegetables PRE FILL?<br>How to:<br>Review sales floor process. Are the yellow shelf edge stickers in place post opening, with the number of items written on the yellow label? Review the reduction timings button on OPT- Do you have any PM departments reduced pre 2pm

Are you delivering the 100% Def check and reductions to the correct timings for post 2pm departments?<br>How to:<br>Review page 1 of DEF & Reductions on your Foodhall guide for timings. <br>Review the OPT summary for your store

Are you delivering the 100% DEF check and reductions to the correct timings fro 1 hour before store close departments?<br>How to:<br>Review page 1 of DEF & Reductions on your Foodhall guide for timings. <br>Review the OPT summary for your store

ISB - Are you following the correct timings and guidlines i.e. 1hr pre close and only two items per bag?<br>How to:<br>Refer to section co. SOP

Are you completing all 3 reduction cycles every day for all applicable departments?<br>How to:<br>Check your bin.. Does every product have a "was & now" label Review binned quantities every day and utilise the DEF not recovered reported by OPT to understand what you are missing.

Are you changing the system generated price points? Are they ad hoc for commercial reasons or are they wholesale across all reduction cycles? <br>How to:<br>Review page 3 of DEF & Reductions on your Foodhall guide to understand the impact of price changes.

Fresh DEF missed: are you missing the opportunity to reduce all products?<br>How to:<br>Review OPT DEF not recovered: what is the volume of singles you are missing and where. What is causing this?

Are you driving your volume binned number down?<br>How to:<br>Review OPT DEF not recovered: what is the volume of singles you are missing and where. What is causing this?

Is your DEF floorplan updated daily?<br>How to:<br>Refer to Food Safety DEF Policy UK v5

Do you have a robust rhythm and routine around MF 19 & 20<br>How to:<br>Refer to Food Safety DEF Policy UK v5