M&S PDFM Regional Facilities Manager Full Store Audit MASTER

• M&S PDFM RFM STORE AUDIT REPORT

• M&S Store Name & Nr

• Prepared by

• Audit Date

  Date

• M&S Store Representative

• Location
  Address

• RFM

  Sign

• Store Representative

  Sign

SME Contractor

• SME Company Regional Manager<br>- Informed

  Yes

  No

• SME Name

  Yes

  No

• Is SME and Lighting Team Visit Schedule working?

  Yes

  No

External

• Landlord<br>- Do we have one?<br>- Contact Name & Nr passed to store & RFM

  YES

  NO

  N/A

• Drainage<br>- Confirmed by Main Contractor as tested and commissioning complete

  Yes

  No

• Take photograph of assets

  Media

• Roof<br>- All works complete & roof water tight<br>- Gullies, edge protection, walkways, access ladders and door ways all in good working order

  Yes

  No

• Take photograph of assets

  Media

• Glazing<br>- Is solar film required and in place

  Yes

  No

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Customer Entrances - External and Internal

• Store Entrance doors all working correctly<br>- entrance flooring and note any slip hazards<br>- Decor and Signage

  Yes

  No

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Sales Floor Condition - Food Hall & GM

• Flooring<br>

  Good

  Poor

• Take photograph of assets

  Media

• Decoration<br>- Walls<br>- Columns<br>- Doors and frames

  Yes

  No

  N/A

• Take photograph of assets

  Media

• Protection<br>- Walls<br>- Columns<br>- Doors and frames

  Good

  Poor

• Take photograph of assets

  Media

• Lighting<br>- All lamps working

  Good

  Poor

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Hospitality

HFOTM, Bakery, Deli, Restaurant, Customer Cafe

• What is the condition of the HFOTM servery counter?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• What is the condition of the Bakery?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• What is the condition of the Deli servery counter?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• What is the condition of the Staff Restaurant?<br><br>

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Customer WCs including Disabled and Baby Changing?

• What is the condition of decor including flooring?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Is wall protection sufficient?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Is all the sanitary equipment working and in good condition?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Has the store had any repeated jobs e.g. Blockages

  YES

  NO

  N/A

• Take photograph of poor facilities for action plan

  Media

Fitting rooms

Women's, Lingerie & Mens

• What is the condition of the flooring?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Are all cubical a operational and ironmongery working?

  YES

  NO

  N/A

• What is the condition of the decor?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Is wall protection sufficient?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Lighting - General, Atriums and High Level

• All in good working order?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Any access issues?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Refrigeration

Asset Condition

• Is there evidence of water leaking onto cold/freezer room floors that is a risk to operators

  YES

  NO

  N/A

• Take photograph of assets

  Media

• In either cold room or back stage freezers is there any ice build up on evaporators or structure

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are cases in food hall in good condition, note any damage, leaks, ice build up etc

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Mechanical Handling

• Are all customer lifts operational?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all goods lifts operational?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all escalators running and without faults?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all scissor lifts operational?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all Dock Levellers operational?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all Balers operational?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are loading bay doors operational and in good condition?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all roller shutter doors operational and in good condition?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Staff WCs including Disabled and Baby Changing?

• What is the condition of decor including flooring?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Is wall protection sufficient?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Is all the sanitary equipment working and in good condition?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Has the store had any repeated jobs e.g. Blockages

  YES

  NO

  N/A

• Take photograph of poor facilities for action plan

  Media

Back stage

• What is the condition of the corridors and staircases?<br>

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• What is the condition of Offices and Training rooms?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• What is the condition of Locker rooms?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• What is the condition of Stockrooms?

  GOOD

  POOR

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

HVAC

Asset Condition

• Has store team reported any problems with heating or cooling?

  Yes

  No

• Are all boilers operational?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all chillers operational and coils clean?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• If applicable verify cold aisle heaters are working?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are all AHU's working?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Are filters installed correctly?

  YES

  NO

  N/A

• Take photograph of assets

  Media

• Take photograph of poor facilities for action plan

  Media

Fire Alarm, Emergency Lighting and Sprinklers

• Is the fire alarm panel clear of faults?

  YES

  NO

  N/A

• Is the sprinkler panel in a steady state and clear of faults?

  YES

  NO

  N/A

• Are all emergency lights functioning?

  YES

  NO

  N/A

• Are all emergency exits operational?

  YES

  NO

  N/A

• Take photograph of poor facilities for action plan

  Media

Store Engagement

• RDM Process understanding?

  GOOD

  POOR

  N/A

• FEP Operational

  YES

  NO

  N/A

• REACH Operational

  YES

  NO

  N/A

Management Information

• FSi Review

• Are there any outstanding reactive MS Nrs?

  Yes

  No

• Are there any outstanding PPM MS Nrs?

  Yes

  No

• Are there any outstanding quoted work QR Nrs?

  Yes

  No