Mangement floor walk

• Eersteriver

  Select

• Conducted on

  Yes

  No

  N/A

• Nicholas

  Date

MERCHANDISING TOOLS

• GAMES DISPLAYS: The store must have a games display section, fully stocked. Store size dependent 2 to 3 drops with accessories displayed in the middle. Gaming layout must be as follows from top to bottom starting with high value games working your way down to low value games (start with PS4, PS3, PS2 / Xbox one, Xbox 2). Store to have 1 or 2 gaming header boards on display depending on size of gaming section. Gaming shelf strips must be used

  Yes

  No

  N/A

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• Yes

  No

  N/A

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• Yes

  No

  N/A

• Store must have a DVD display section. Store must utilise one upright or a Tripax stand. Relevant POP must be used in section

  Yes

  No

  N/A

• SUN GLASSES STAND: Are Sunglasses packed neatly and stand fully stocked. No damaged sunglasses to be displayed. Correct SKU flip up labels material Used to display the Pricing

  Yes

  No

  N/A

• Stainless Steel Spool Stand / or Stainless Steel Hang rail - Should be in use and fully stocked with a range of wiring spools at hand

  Yes

  No

  N/A

• Watch Display Stands (Kimio , Aviator, Pure) Store must have correct CClips and only used for Aviator and Pure Watches. Pricing digits must be used to price new goods watches, New Goods warranty flasher must be merchandised alongside watches

  Yes

  No

  N/A

• Store must have a dedicated Doogee display cabinet that is fully stocked. Relevant POP must be used in section. Cardboard stands or cellphone stands must be in use. The box must be placed next to the handset where space allows. No other stock may be mixed into this section. No other brands (e.g. Astro, Figi) may be in this section

  Yes

  No

  N/A

• Knives to be merchandised on a knife stand and kept fully stocked, the blade is what sells a knife and should not be covered by POP material. Blade must face upwards. Pricing digits used to price knives

  Yes

  No

  N/A

• A5 Shelf talkers for desktop Computers - Are the A5 shelf talkers in use, (informing the customers of specifications and that the computers have software)

  Yes

  No

  N/A

GENERAL MAINTENANCE AND HOUSEKEEPING

• Office Floor must be clear of all stock and must be clean

  Yes

  No

  N/A

• Decibel Rating - Decibels should not exceed 65db, stores should be playing Cash Crusader Radio station. Use Sound meter App

  Yes

  No

  N/A

• Tiles- No Cracked or Chipped tiles, they must be replaced

  Yes

  No

  N/A

• Walls to be cleaned and repainted where necessary

  Yes

  No

  N/A

• Torn wallpaper is to be replaced or needs to be brought up to new spec (Dulux paint). Contact Projects for a full spec document

  Yes

  No

  N/A

• Ceiling panels must be aligned and all Prestik, pins and other fastening material for mobiles must be removed. Ceiling tiles need to be clean

  Yes

  No

  N/A

• All graphic boxes to be in good condition and clean. All graphic boxes to have vinyl branding

  Yes

  No

  N/A

• Wall carpets, base shelves and dump base carpeting to be clean with no stains on

  Yes

  No

  N/A

• Skirting and dado rails must be undamaged

  Yes

  No

  N/A

• All light bulbs / fluorescent tubes are to be in working order

  Yes

  No

  N/A

• Is the cash desk counter undamaged and in good condition. Are maple panels in good order, no notices stuck on counter. All drawers to be in good working order

  Yes

  No

  N/A

• Electric, Alarm, TV and Telephone cables must be hidden and fitted in trunking and securely fastened. No extension leads to run across retail and buyshop floors. Store to have correct powerpoles installed with no extension leads running from ceilings

  Yes

  No

  N/A

• Glass Doors ( Old Cabinets ) - No glass doors may be cracked or chipped. Glass doors must be made from safety glass and not less than 6mm in thickness. Aluminium corner protectors must be installed. Wall based Cabinets must have crocodile locks. Roller to move freely

  Yes

  No

  N/A

• Sink/Cleaning Area - This area must be kept tidy

  Yes

  No

  N/A

EXTERIOR

• Pavement must be clear of litter. Stock merchandised outside should be appropriate and can be categorised and related to exercise and gym equipment, bicycles and outdoor goods such as lawnmowers. Stock levels must be limited to avoid congestion and restricting free access / entrance to the store. All merchandise outside of store to be clean and tidy

  Yes

  No

  N/A

• No windows may be cracked and must be cleaned of all finger marks etc. Cracked windows to be fixed within 7 days. Windows must not be cluttered with posters and signs, these must be placed in the bottom left corner and not obstructing the display

  Yes

  No

  N/A

• External Signage: Must be in good order and clean. If faded or damaged the affected sign must be replaced.

  Yes

  No

  N/A

NEW AND 2ND HAND STOCK DIFFERENTIATION

• Brand Awareness : No mixing of New and 2nd Hand Home Appliances allowed unless products assist in selling each other. e.g. 2nd Hand cellphone with New earphones

  Yes

  No

  N/A

• Cabinets: Only one cabinet may be used for either new or 2nd hand goods, mixing will only be allowed of new and 2nd hand within a single cabinet if the product is an accessories e.g. Gaming, Simcards, etc

  Yes

  No

  N/A

• Each gondola side would have to carry only new or 2nd hand, no mixing allowed on a gondola side

  Yes

  No

  N/A

• Each gondola end would have to be representative of the gondola sides with regards to new and 2nd hand

  Yes

  No

  N/A

FRONT WINDOW DISPLAY

• General Appeal - This relates to the first impression of the section which includes general appeal, layout of section, general merchandising and cleanliness

  Yes

  No

  N/A

• Window Display must have an electrical supply and must be well lit

  Yes

  No

  N/A

• Display must be interactive (moving picture, parts or flashing lights assist greatly in attracting attention). Flashing lights to be inwardfacing or above eyelevel. Are products switched on and paired correctly. i.e. Amp, TV and Speakers DJ lights and DJ Equipment

  Yes

  No

  N/A

• Packaging should be in pristine condition when used

  Yes

  No

  N/A

• No dirty, missing, incorrect, faded or torn shelf strips

  Yes

  No

  N/A

• Kick plates and base shelves must be clean with no scruff and marks on carpet

  Yes

  No

  N/A

GONDOLA ENDS

• General appeal - This relates to the first impression of the section which includes general appeal, layout of section, general merchandising and cleanliness. This may be used for SALE products outside a promotion

  Yes

  No

  N/A

• Is there power on at least one end per Gondola

  Yes

  No

  N/A

• Appearance of product in terms of cleanliness and quality and have the value added products where applicable

  Yes

  No

  N/A

• Premium lines are to be at eyelevel, this refers to high value and high in demand products obtained from top 200 KVI lines and top 200 sellers

  Yes

  No

  N/A

DUMP BASES and PLINTHS

• General Appeal - This relates to the first impression of the section which includes general appeal, layout of section, general merchandising and cleanliness. Is the section well stocked, interactive with one division merchandised i.e. DJ or White Goods

  Yes

  No

  N/A

• Only new or 2nd hand products may be displayed on dump bases, but no mixing

  Yes

  No

  N/A

• Appearance of product in terms of cleanliness, quality and have value added products displayed

  Yes

  No

  N/A

• Are premium or promotional items displayed attractively based on top 400 sellers list or Division Management Report

  Yes

  No

  N/A

• Do products contain the relevant merchandising material such as flashes, description cards, A5 shelf talkers etc

  Yes

  No

  N/A

• Display must be interactive (moving picture, parts or flashing lights assist greatly in attracting attention). Are components connected ready for easy demo / or playing?

  Yes

  No

  N/A

• Dumpbase must be clean with no scruff and marks on carpet

  Yes

  No

  N/A

SALE SECTION

• This relates to the first impression of the section which includes general appeal, layout of section, general merchandising and cleanliness. Is the section fully stocked and well presented, are Discontinued and stock age split?

  Yes

  No

  N/A

• Section is to be replenished at least weekly with New Goods Discontinued Lines and Second Hand Stock Age items. All items should be marked down monthly

  Yes

  No

  N/A

• Were price points reduced and are the prices related to status of the product in the section? Was and Now pricing visible on each item?

  Yes

  No

  N/A

• All product on display must be in working order and connected where applicable

  Yes

  No

  N/A

POWERWINGS

• General appeal - This relates to the first impression of the section which includes general appeal, layout of section, general merchandising and cleanliness. Is the section fully stocked?

  Yes

  No

  N/A

• Should be merchandised as per the 10 P's as far as possible. Sort by Sort being key

  Yes

  No

  N/A

• Are premium or promotional items displayed attractively based on top sellers or the section?

  Yes

  No

  N/A

• IS SKU Pricing utilized and is spacing correctly used

  Yes

  No

  N/A

• The powerwing must not be kept up by cable ties. Correct clip to be used

  Yes

  No

  N/A

• Is there sufficient space/pegs in the section to display all product?

  Yes

  No

  N/A

CASH DESK AREA

• The general cleanliness of the Cash Desk Area, no stock may be stored behind the cash desk counter. No chairs allowed behind cash desk

  Yes

  No

  N/A

• A full range of corporate packets to be on hand at the cash desk. Stores must be charging for bags

  Yes

  No

  N/A

• CD’s, DVD’s and Games must be filed in CD sleeves and numbered. Check 10 CD’s to confirm CD filing is accurate

  Yes

  No

  N/A

• Are products for sale on cash desk - smalls and not in the way of customers

  Yes

  No

  N/A

• Is the "Caring for your PA Equipment" catalogue available at the cashdesk, is the cashier attaching it to the slip for each DJ/ PA sale

  Yes

  No

  N/A

Customer ID documents

• Are cashiers taking a copy of the customer's ID when purchasing second hand goods higher than R100? Do cashiers understand the legal requirement for this? Is the sign prominently displayed and in good condition?

  Yes

  No

  N/A

• Does the cash desk have a file for ID copies - is this file neat and well managed?

  Yes

  No

  N/A

• Do the cashier/ sales staff complete the selling process by ensuring that the warranty is explained and that the till slip is signed by both customer and sales person to ensure compliance. Both on the front and the back of receipt

  Yes

  No

  N/A

Jewelry, watch displays units

• Is the general appearance and cleanliness of the section acceptable. Is the section interesting with a good range of gold jewellery and watches on display?. The glass may not be scratched or cracked, lights must be in good working order

  Yes

  No

  N/A

• 2nd hand Watch Stands - do all 2nd hand watches have stands ?

  Yes

  No

  N/A

• Are Aviator, Kimio and Panmila stands available?

  Yes

  No

  N/A

• Does all jewelry. new watch displays and knife stands have price digits ?

  Yes

  No

  N/A

• Are rinds displayed in-ring trays

  Yes

  No

  N/A

• Are Necklaces displayed on necklace display stands?

  Yes

  No

  N/A

• Are bangles and bracelets displayed on the bangle and bracelet display stand

  Yes

  No

  N/A

• Valuation Certificates

  Yes

  No

  N/A

• Jewellery items over R5000 that are displayed on the retail floor must be accompanied by a valuation certificate

  Yes

  No

  N/A

• Cleaning

  Yes

  No

  N/A

• All jewellery pieces must be cleaned before being merchandised on the retail area

  Yes

  No

  N/A

CABINETS

• There needs to be a clear differentiation between merchandising of new and second hand stock, unless there is a addon strategy and potential for additional sales. Example is new earphones with a 2nd hand phone

  Yes

  No

  N/A

• Are cabinets reserved for high value items such as laptops, cell phones, Play Station consoles etc

  Yes

  No

  N/A

• Are SKU Labels and inserts used for Price Identification, A7 must be used for phones and laptops

  Yes

  No

  N/A

• All products to be clearly visible and nothing to be hidden behind any other item or line

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient Quantities of Top sellers

  Yes

  No

  N/A

• Housekeeping

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Is the section clean, and all POP in good condition

  Yes

  No

  N/A

• Peg board - To be uniform and structured. There should be sufficient stock to fill the section. All hanging stock must be put onto peg boards

  Yes

  No

  N/A

GAMING SECTION

• Is there a dedicated "gaming champion" allocated for the day ?

  Yes

  No

  N/A

• Is the section sufficiently stocked and does it offer customers a variety of products? No games may be sold without covers

  Yes

  No

  N/A

• Controllers and add on items gaming keyboards, mouse and headphones must be part of this display. These products must be well stocked and only sold from back up stock. There must be a TV with gaming trailers playing at all times

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient Quantities of Top sellers

  Yes

  No

  N/A

• All shelves must have undamaged shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips Is there a Games Header Board

  Yes

  No

  N/A

• Barcodes are to be positioned on the back of the case in the bottom left hand corner and not over the FPB logo. Cases should be in good condition as far as possible

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Shelving is to be cleaned

  Yes

  No

  N/A

TV, HI AND HOME THEATRE SECTION

• There needs to be a clear differentiation between merchandising of new & second hand stock

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient Quantities of Top sellers

  Yes

  No

  N/A

• Panels (TVs without tuners) may NOT be displayed in this section, only the Computer section

  Yes

  No

  N/A

• Check that the TV's are captured as TV's and not as monitors to bypass TV licenses

  Yes

  No

  N/A

• All speaker sets must be connected to amplifiers and a DVD player. A combo price should be advertised for these units

  Yes

  No

  N/A

• Is the latest Home Theatre Catalogue available?

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Is the section clean, and all POP in good condition, 24 month warranty SKU insert for TV's, 12 month warranty for home entertainment

  Yes

  No

  N/A

• All shelves must have undamaged shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

DJ/PA SECTION

• There needs to be a clear differentiation between merchandising of new and second hand stock

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient Quantities of Top sellers

  Yes

  No

  N/A

• A minimum of 4 DJ/ PA sets must be connected to speakers and amplifiers and either a DVD player or CD mixer playing suitable music. The 4 sets must be made up of one entry level, two mid range and one highend set. A combo price and/ or free gift must be advertised for these units

  Yes

  No

  N/A

• No speakers may be on display without a matching amplifier No amplifier may be on display without a set of matching speakers

  Yes

  No

  N/A

• The salesperson responsible for the section must be 100% complete with the LMS module "Product Knowledge: PA Systems"

  Yes

  No

  N/A

• Every PA system on display must have combo POP that includes the output wattage and model numbers of amp and speakers

  Yes

  No

  N/A

• Is the latest PA/ DJ Catalogue available? (20210629 Amp and Speaker Pairing). Is it in good condition

  Yes

  No

  N/A

• All shelves must have undamaged SKU shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Shelving is to be cleaned

  Yes

  No

  N/A

CAR AUDIO

• There needs to be a clear differentiation between merchandising of new & second hand stock

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient Quantities of Top sellers

  Yes

  No

  N/A

• All shelves must have undamaged SKU shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

• All car radios displayed aligned to sales data, i.e. top sellers at eye level

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Shelving is to be cleaned, and POP material in good condition

  Yes

  No

  N/A

CELLPHONE DISPLAYS

• There needs to be a clear differentiation between merchandising of new and second hand stock, unless there is an addon strategy and potential for increased sales

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on New Lines? Are there sufficient quantities of top sellers?

  Yes

  No

  N/A

• Are all cellphones priced with correct A7 POP second hand and SKU new?

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Shelving is to be cleaned, and POP material in good condition

  Yes

  No

  N/A

• Are Refurbished Iphones clearly identifiable from other phones and have price points been checked for changes ?

  Yes

  No

  N/A

TOOL SECTION

• There needs to be a clear differentiation between merchandising of new and second hand stock

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient quantities of Top sellers

  Yes

  No

  N/A

• Blue plastic containers are to be used for the merchandising of hand tools. These must be separated according to the category e.g. screwdrivers, spanners, pliers etc

  Yes

  No

  N/A

• All shelves must have undamaged SKU shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Shelving is to be clean. Shelving can be protected by protective black rubber mats, available at Westpack or similar

  Yes

  No

  N/A

• All generators, petrol lawnmowers and petrol weedeaters must be in a dedicated area, without fuel, and separate from any combustible material

  Yes

  No

  N/A

MUSICAL INTRUMENTS

• There needs to be a clear differentiation between merchandising of new & second hand stock

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient quantities of Top sellers

  Yes

  No

  N/A

• There needs to be at least one model of bass and electric amps

  Yes

  No

  N/A

• Are the electrical instruments connected for demonstration. i.e. High End, Middle and Low End keyboard and guitar active and connected. Guitars must be connected to the correct amplifier

  Yes

  No

  N/A

• Are Guitars tuned? Use the Guitar Tuner app

  Yes

  No

  N/A

• All shelves must have undamaged SKU shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• Shelving is to be cleaned

  Yes

  No

  N/A

• Has wax paper been removed from guitars? Has Sellotape been removed from keyboards?

  Yes

  No

  N/A

• Are guitars displayed on stands or hangers to improve visibility and accessibility and to reduce stock getting damaged?

  Yes

  No

  N/A

KITCHEN APPLIANCES

• There needs to be a clear differentiation between merchandising of new & second hand stock

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient quantities of Top sellers

  Yes

  No

  N/A

• All shelves must have undamaged SKU shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

• Has all stock been cleaned?

  Yes

  No

  N/A

• COMPUTERS AND ACCESSORIES

  Yes

  No

  N/A

COMPUTER AND ACCESSORIES

• All Desktop computers must be displayed with A5 shelf talkers indicating Price, Make, Processor Type and Speed, HDD Size, RAM Size and list all Accessories

  Yes

  No

  N/A

• All laptops must be displayed with A7 flashers and Perspex stand indicating Price, Make, Processor Type and Speed, HDD Size, RAM Size and list all Accessories

  Yes

  No

  N/A

• Panels (TVs without tuners) must be displayed in the Computers section. No panels are allowed in the HT section

  Yes

  No

  N/A

• Stores must not display any live TV channels (streaming or satellite). Panels must be connected to a DVD or BluRay player

  Yes

  No

  N/A

• Has a specific product or range been identified to attract customers attention or create awareness on what is new . Are there sufficient Quantities of Top sellers

  Yes

  No

  N/A

• All shelves where desktops and monitors are displayed must have undamaged shelf strips and inserts. No dirty, Incorrect, Faded and Torn Shelfstrips

  Yes

  No

  N/A

• Are the computers connected for demonstration

  Yes

  No

  N/A

STOREROOM AREA

• Floor must be clear of all stock and must be clean

  Yes

  No

  N/A

• Lay bye racking must be clearly marked and stock must be packed neatly. Stock may not be packed on one another unless in an organized fashion. Is there sufficient shelving available to store away all goods

  Yes

  No

  N/A

• SSB racking must be clearly marked and stock must be packed neatly. Stock may not be packed on one another unless in an organized fashion. Is there sufficient shelving available to store away all goods

  Yes

  No

  N/A

• 7day racking must be clearly marked per day of the week and stock must be packed neatly. Stock may not be packed on one another unless in an organized fashion. A random check will be done on 7day stock instore. Is there sufficient shelving available to store away all goods

  Yes

  No

  N/A

• All high value stock must be locked away, departmentalized into 7day stock, lay bye and buy backs where applicable

  Yes

  No

  N/A

• Auction Racking - has a bay or area been set aside strictly for auction stock ?

  Yes

  No

  N/A

• Auction stock must be boxed and written off monthly

  Yes

  No

  N/A

• Cell phone boxes (secondhand phones)

  Yes

  No

  N/A

• Are the brown cell phone boxes utilized to store cell phones?

  Yes

  No

  N/A

• Are the laptop boxes utilized to store laptops?

  Yes

  No

  N/A

• Are all buybacks, repairs and lay bye items wrapped in plastic or bubble wrapped?

  Yes

  No

  N/A

• Old Cash Ups, Financial Documentation and Day End Reports must be bound and boxed and also stored in a designated area. The store must have 2 years worth of information instore with the remainder of the information in storage

  Yes

  No

  N/A

BUY SHOP

• The general cleanliness of the Buy Shop Counter, no stock may be stored in the Buyshop

  Yes

  No

  N/A

• Are the SSB flyers neatly present in the buyshop? Are these being attached to every new SSB contract and extension? Are buyers using a marker to highlight the indicative extension on the contract?

  Yes

  No

  N/A

• Must be working and must make legible copies. Is a spare toner cartridge available?

  Yes

  No

  N/A

• Are the Buyers certificate displayed in the buy shop

  Yes

  No

  N/A

• There must be buy shop pamphlets on the counter in the holder

  Yes

  No

  N/A

• Buy shop area is to be kept clear of stock. Older Buy shops have 5 or 6 Chairs, New Buys shops have benches

  Yes

  No

  N/A

TESTING EQUIPMENT

• Store must have 9ct, 18ct, 24ct acids and scratch stone and loupe

  Yes

  No

  N/A

• Jewellery scale to be tested by weighing an article. Calibrate scale by weighing a R2 coin = 5.4 grams

  Yes

  No

  N/A

• Stores must have at least a 32cm colour TV for display and testing purposes in the buy shop

  Yes

  No

  N/A

• 12V Power Supply

  Yes

  No

  N/A

• Must have at least a Vodacom, Cell C and MTN Sim card. Must have standard, Nano and micro

  Yes

  No

  N/A

• Store must have a testing station to test car audio

  Yes

  No

  N/A

• Stores must at least have a meter of flex, 22 RCA, 33 RCA, M–M & MF , HDMI cables. Stores must also have Fig. 8 leads & kettle leads. Type C and phone data cables

  Yes

  No

  N/A

• Store must have at least a set of screwdrivers, pliers and wire strippers

  Yes

  No

  N/A

• Must have a variety of major retailers’ websites saved under favourites for quick access. Does the browsing history indicate that homework is carried out on most buys

  Yes

  No

  N/A

• Are testing sheets consistently in use for each product being purchased. These must be attached to the buy sheet

  Yes

  No

  N/A