MAPM Tour 202/203

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

AP OFFICE

• Is the AP office Neat, Clean and Organized?

  Yes

  No

  N/A

• Is the AP tour binder completed?

  Yes

  No

  N/A

• Is the footprint binder current?

  Yes

  No

  N/A

• Internal case review:<br>Are all internal cases approved by company guidelines and policy maintained?

  Safe

  At Risk

  N/A

• External case review:<br>Are all external cases approved by company guidelines and policy maintained?

  Safe

  At Risk

  N/A

• Is all required info posted as per guidelines?

  Yes

  No

  N/A

VIDEO

• APIS case video review.

  No opportunity found

  Opportunity recovered

  Nothing to review

• O/N staffing in D5/72:<br>Is there adequate staffing in D5/72 in overnight?

  Yes

  No

  N/A

• Is the GM door secured between 11PM - 7AM?

  Yes

  No

  N/A

BACKROOM: CLAIMS

• Did you execute CBWA during your Claims tour?

  Yes

  No

  N/A

• Is the Claims area Neat, Clean and Organized?

  Yes

  No

  N/A

• Open Claims:<br>Review Open Claims Report. Are all of the open claims in the acceptable time frame?

  Acceptable

  NO

  N/A

• Is the Hazardous Waste inspection completed every 7days, signed, dated and filed properly in the binder?

  Safe

  At Risk

  N/A

BACKROOM: INVOICING

• Did you execute CBWA during your Invoice tour?

  Yes

  No

  N/A

• Is the Invoice office Neat, Clean and Organized?

  Yes

  No

  N/A

• MU/MD over $50:<br>Review MU/MD over $50 Report. Is the report reviewed and worked by invoice daily?

  Yes

  No

  N/A

• Exceptions Filter Report:<br>Is the Exception Filter Report reviewed and worked by invoice daily?

  Yes

  No

  N/A

• WHSE Assembly Order Report:<br>Was the WHSE Assembly Order Report reviewed and signed by management?

  Yes

  No

  N/A

• Is the 2PM folder actively used and program executed effectively?

  Yes

  No

  N/A

• Was the Onhand Change Report printed for the past 30 days every 2 weeks and reviewed by invoice or management?<br>(Review notes and ensure execution is clearly visible on report.)

  Yes

  No

  N/A

• Is the General Journal cleared each month by the required associates?<br>Invoice, Claims, Cash Office

  Yes

  No

  N/A

BACKROOM: RECEIVING

• Are all doors secured during tour?

  Yes

  No

  N/A

• Is the compactor always locked?<br>Review during tour and observe.

  Safe

  At Risk

  N/A

• Is the High Ticket verification process effectively and consistently executed?

  Yes

  No

  N/A

• Are the vendor logs and vendor badges properly secured and signed in/out as required?

  Yes

  No

  N/A

• Are the backroom bins properly zoned, neat and organized?

  Yes

  No

  N/A

BOARDS

• I Own Safety Board program properly set and executed?

  Yes

  No

  N/A

• Shrink Board program properly set and executed?

  Yes

  No

  N/A

• Seasonal Boards program properly set and executed?<br>Applies for Black Friday Only! Answer NA during out of season.

  Yes

  No

  N/A

• Safety Board program properly set and executed?

  Yes

  No

  N/A

SHRINK OPERATION CENTER

• Is the shrink dashboard set, and completed?

  Yes

  No

  N/A

• Is the MPP posted?

  Yes

  No

  N/A

• Is the shrink meeting executed?

  Yes

  No

  N/A

• Are the GRID tasks completed?

  Yes

  No

  N/A

• Review 5 task on the GRID with the task owner(s) in details and sign it on the board with RED marker.

  Reviewed

  Not Reviewed

  N/A

• Rate the store's execution of the GRID between 0-10 (10 being the highest level).

MANAGER'S OFFICE

• Are the required info posted in the manager's office?

  Yes

  No

  N/A

• Is the key control policy followed and executed?

  Yes

  No

  N/A

• Review associate's incident forms.<br>Are all forms properly filled out and maintained by company guideline?

  Safe

  At Risk

  N/A

• Accident File Review:<br>Are all accident files properly filled out with all documentations?

  Safe

  At Risk

  N/A

FRONT END

• Is the refund verification log properly filled out and program executed?

  Yes

  No

  N/A

• Is the service desk Neat, Clean and Organized?

  Yes

  No

  N/A

• During tour was the line length an opportunity?<br>State longest line.

  1 - 3

  4 or Higher

CASH OFFICE

• Did you execute CBWA during your Invoice tour?

  Yes

  No

  N/A

• Is the Cash Office Neat, Clean and Organized?

  Yes

  No

  N/A

• Review reports in Cash Office.<br>Did you find the reports being worked accurately?

  Yes

  No

  N/A

• Is the Safe secured? (Review video as well)

  Yes

  No

  N/A

• Is the lost and found process executed per company guideline?

  Yes

  No

  N/A

GENERAL

• Are the spill stations filled, neat, clean and organized around the store?

  Yes

  No

  N/A

• Is the fitting room control properly executed?

  Yes

  No

  N/A

• Are the showcases secured?

  Yes

  No

  N/A

• Are the controlled keys secured on the associate(s)?

  Yes

  No

  N/A

• Observe associates for 10 foot rule. Is the 10 foot rule properly followed?

  Yes

  No

  N/A

• Observe associates for dress code. Is the dress code policy properly followed?

  Yes

  No

  N/A

• Is the clearance aisle zoned and pricing execution is consistent?

  Yes

  No

  N/A

SALESFLOOR: COSMETICS

• Is AP signing in place?<br>Review top adjusted categories.

  Yes

  No

  N/A

• Is MPP id in place?

  Yes

  No

  N/A

• Scan and review Onhands in D46. Is the onhand accurate on scanned items?

  Acceptable

  NO

  N/A

• Is the fragrance modular zoned?

  Yes

  No

  N/A

• Is the face care modular zoned?

  Yes

  No

  N/A

SALESFLOOR: PHARMACY/HBA

• Is AP signing in place?<br>Review top adjusted categories.

  Yes

  No

  N/A

• Is MPP id in place?

  Yes

  No

  N/A

• Scan and review Onhands in D40. Is the onhand accurate on scanned items?

  Acceptable

  NO

  N/A

• Is the wet shave (razors) modular zoned?

  Yes

  No

  N/A

• Is the family planning modular zoned? (Plan B available?)

  Yes

  No

  N/A

SALESFLOOR: GARDEN CENTER

• Is the garden center doors staffed during opening hours?

  Yes

  No

  N/A

• Is the watering schedule in place and executed?

  Yes

  No

  N/A

• Are all hoses secured and wet floor signed utilized during watering?

  Yes

  No

  N/A

• Are all exits and fire exits unblocked and easily accessible?

  Yes

  No

  N/A

SALESFLOOR: TLE

• Is the changing room Neat, Clean and Organized?

  Yes

  No

  N/A

• Are all bays Neat, Clean and Organized?

  Yes

  No

  N/A

• Is the magnet door operating correctly?

  Yes

  No

  N/A

• Are all the relevant reports reviewed by ACC and(or) APM? Review weekly reports.

  Yes

  No

  N/A

• Observe TLE operation. Is the safety protocol followed?

  Yes

  No

  N/A

• Is MPP id in place where applicable?

  Yes

  No

  N/A

SALESFLOOR: SPORTING GOODS

• Is AP signing in place?<br>Review top adjusted categories.

  Yes

  No

  N/A

• Is MPP id in place where applicable?

  Yes

  No

  N/A

• Scan and review Onhands in D09. Is the onhand accurate on scanned items?

  Yes

  No

  N/A

• Are trigger locks utilized consistently?

  Yes

  No

  N/A

SALESFLOOR: ELECTRONICS & WIRELESS

• Is AP signing in place?<br>Review top adjusted categories.

  Yes

  No

  N/A

• Is MPP id in place where applicable?

  Yes

  No

  N/A

• Scan and review Onhands in D05, D72 and D87. Is the onhand accurate on scanned items?

  Yes

  No

  N/A

• Is the iPad/iPod audit completed and reviewed for missing items?

  Yes

  No

  N/A

• Is the Wireless audit completed in a consistent base?

  Yes

  No

  N/A

• Are the fixtures and keys secured?

  Yes

  No

  N/A

SALESFLOOR: GROCERY

• Scan and review Onhands in Liquor . Is the onhand accurate on scanned items?

  Yes

  No

  N/A

• Walk and review fresh areas. Review Dwell program in Produce. Review rotation in bakery and meat.<br>Is the fresh area appealing and representing fresh?<br>Use the WIBI guidelines.

  Yes

  No

  N/A

• Rate the PRODUCE salesfloor between 0-10 (10 being the highest level).

• Rate the DELI salesfloor between 0-10 (10 being the highest level).

• Rate the MEAT salesfloor between 0-10 (10 being the highest level).

• Rate the BAKERY salesfloor between 0-10 (10 being the highest level).

• Sign by Manager walking during audit:

  Sign