Masar Resort MOD report

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Welcome Center

• Was the check-in/check-out process smooth for all Premium, Deluxe, and Standard guests?

  Yes

  No

  N/A

• Were any complaints received at the Welcome Center?

  Yes

  No

  N/A

• Was assistance readily available for guest inquiries?

  Yes

  No

  N/A

• Is the area clean and well-maintained?

  Yes

  No

  N/A

• Was laundry service available for guests to drop off and pick up their laundry? (NEOM Hospital Guests)

  Yes

  No

  N/A

• Were there any guest complaints received on Laundry Services?

  Yes

  No

  N/A

• Were the guest items organized well to help them to identify their laundry easily?

  Yes

  No

  N/A

Menza Restaurant

• Did the Menza maintain buffet quality and food safety standards for all meals?

  Yes

  No

  N/A

• Was the cleanliness of the restaurant maintained?

  Yes

  No

  N/A

Recreo Hub

• Were all recreo hub areas clean and properly maintained?

  Yes

  No

  N/A

• Were there any complaints or incidents from guests?

  Yes

  No

  N/A

• Was the equipment functional and ready for use?

  Yes

  No

  N/A

Staff Cafeteria

• Did staff meals meet quality standards?

  Yes

  No

  N/A

• Was the cafeteria area clean and sanitary?

  Yes

  No

  N/A

• Were there any staff complaints regarding cafeteria service?

  Yes

  No

  N/A

NEOM Office

• Is the NEOM Office clean and well-maintained?

  Yes

  No

  N/A

• Was the staff in the fire alarms or security incidents?

  Yes

  No

  N/A

PARKING AREA FOR COASTERS (GATE 6)

• Is the parking area organized and safe for staff use?

  Yes

  No

  N/A

• Was the area free of unauthorized vehicles?

  Yes

  No

  N/A

• Were there any complaints regarding the parking area?

  Yes

  No

  N/A

Waste Area

• Was the waste area clean and properly managed?

  Yes

  No

  N/A

• Were waste disposal protocols followed?

  Yes

  No

  N/A

ROOM CHECK MINIMUM 1 ROOM (PREMIUM ROOMS

• Was the arrival room clean and ready for the guest?

  Yes

  No

  N/A

• Were guest amenities properly set up?

  Yes

  No

  N/A

ROOM CHECK MINIMUM 1 ROOM (DELUXE ROOMS)

• Was the arrival room clean and ready for the guest?

  Yes

  No

  N/A

• Were guest amenities properly set up?

  Yes

  No

  N/A

ROOM CHECK MINIMUM 1 ROOM (STANDARD ROOMS)

• Was the arrival room clean and ready for the guest?

  Yes

  No

  N/A

• Were guest amenities properly set up?

  Yes

  No

  N/A

HOUSKEEPING PANTRY ROOMS & BATHROOMS (ZONE B)

• Were the housekeeping pantry rooms clean and well-stocked?

  Yes

  No

  N/A

• Were public bathrooms clean and sanitary?

  Yes

  No

  N/A

OUTDOOR AREAS (ZONE A)

• Were all outdoor areas, including pathways, smoking areas and entrances, clean?

  Yes

  No

  N/A

• Were any maintenance issues reported in outdoor areas such as lightning, irrigation, etc?

  Yes

  No

  N/A

OUTDOOR AREAS (ZONE B)

• Were all outdoor areas, including pathways, smoking areas and entrances, clean?

  Yes

  No

  N/A

• Were any maintenance issues reported in outdoor areas such as lightning, irrigation, etc?

  Yes

  No

  N/A

• Were public bathrooms inspected and found clean?

  Yes

  No

  N/A

OUTDOOR AREAS (ZONE C)

• Were all outdoor areas, including pathways, smoking areas and entrances, clean?

  Yes

  No

  N/A

• Were any maintenance issues reported in outdoor areas such as lightning, irrigation, etc?

  Yes

  No

  N/A

• Were public bathrooms inspected and found clean?

  Yes

  No

  N/A

HOUSKEEPING PANTRY ROOMS & BATHROOMS (ZONE C)

• Were the housekeeping pantry rooms clean and adequately stock?

  Yes

  No

  N/A

• Were public bathrooms clean and sanitary?

  Yes

  No

  N/A

RECREATION 2 (ZONE C)

• Is the area clean and organized?

  Yes

  No

  N/A

Adventure Sports Hub (ASH) - Public Bathrooms, Changing Rooms, Beach, and Towels

• Were the public bathrooms clean and stocked with supplies?

  Yes

  No

  N/A

• Were the changing rooms clean and properly maintained?

  Yes

  No

  N/A

• Were beach towels available and clean for guest use?

  Yes

  No

  N/A

• Was the beach area clean and free of debris?

  Yes

  No

  N/A

ASH CAFE

• Was the café stocked and staffed appropriately?

  Yes

  No

  N/A

• Was the café clean and guest feedback positive?

  Yes

  No

  N/A

MAINTENANCE AND PEST CONTROL

• Were any maintenance issues reported in outdoor areas such as lightning, irrigation, etc.?

  Yes

  No

  N/A

• Were pest control measures implemented in all ASH areas?

  Yes

  No

  N/A