Title Page
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Site conducted
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Location
MASTER AUDIT/COMPLIANCE REPORTING
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FRANCHISEE NAME:
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DATE
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AUDITED BY Sue Gendle
EXTERNAL
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Building exterior
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Paint work
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Signage correct and current Logo
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Operating hours displayed according to Standards
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Carparking area safe according to OHS standards
INTERNAL
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Office reception area in keeping with Current location standards
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Walls (Paintwork) in keeping with Location Standards
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Signage (Logos as per current standards)
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Furniture (as per location standards)
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Counter neat and tidy (no clutter on counter tops)
BUSINESS & MARKETING
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Posters and Marketing material current
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Terms and Conditions QR code displayed
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Counter cards - authorised versions
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Rates displayed correctly?
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Competitors rates checked?
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Do you set "Walk up Rates" ?
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Counter staff in correct uniform and wearing name badges
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VCR staff wearing correct uniform and safety gear
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Do staff have access to email communciations from Corporation
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Is there a copy of latest Policy and Procedure document accessible to staff
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Have staff completed Code of Practice training?
Customer service
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Staff are greeting customers in a timely manner
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Phones were answered with correct greeting and in pleasant manner
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NPS Rating for Location in keeping with required range
INTERNAL CONTROLS
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RA's kept in a secure place and locked away after hours ?
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RA's documentation correctly completed in keeping with company standards
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RA's Register in use
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Are all RA's accounted for?
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PCI & PII policy in place in accordance with company policy
FLEET Speak to service manager and fleet manager
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Fleet service records completed
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Vehicles inspected up to company standards
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Commerical vehicle Decals compliant with current Commerical standards
Location overall report
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