Master Driver CPC Consortium (MDC) Member Unannounced Audit Report - V2.03.14

• Welcome to the RTITB Master Driver CPC Consortium Unannounced Audit Report

• Document No.

• Audit Title

• Location
  Address

• MDC Auditor Name

  David Cox

• Please Specify

• Date of Visit

  Date

• Arrival Time

  Date

• Leaving Time

  Date

• Duration

• By signing the box below you are confirming that the RTITB auditor has been present during the times shown above. If you wish to add any comments relating to your audit today please complete below.

• Signature of MDC Instructor Present

  Sign

• Customer comments on auditing experience

Consortium Member Details

• Consortium Member Name

• Name of MDC Member Instructor Present

• Course Being Delivered?

  Yes

  No

• If No. Please give reason.

• RTITB Course ID Number

• Training Venue Type

  Employer Premises

  MDC Member Centre

  Hired Facility

  Other

  MDC Member Depot

• Hired Facility - Please Specify

• Other Please Specify

• Address
  Address

• 1A. Was the Driver ID check conducted prior to course commencement by the instructor?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 1B. Please describe the ID checking process.

• 1C - 1F

• Do the drivers in attendance hold an LGV entitlement?

  Yes

  No

• Do the drivers in attendance hold a PCV entitlement?

  Yes

  No

• Does this comply with the JAUPT approval for this course?

  Yes

  No

• How many drivers are in attendance?

• Does the number of drivers attending comply with the RTITB published maximum?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 1G - 1H

• Are there drivers present who hold licences from EU states other than the United Kingdom or Northern Ireland?

  Yes

  No

• Has the MDC member seen & stored the appropriate records/documentary evidence as per the Member Guidance which confirms that drivers have been resident/employed in the UK or Northern Ireland for at least six months in a calendar year?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 2A. Is the member using the MDRS Attendance form or a form identical in content to the MDRS Attendance form?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 2B. Has the Course Details section in the MDRS Attendance form been fully and accurately completed?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 2C. Has the Course Days section in the MDRS Attendance form been fully and accurately completed?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 2D. Has the Driver Details section in the MDRS Attendance form been fully and accurately completed?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 2E. Has the Instructor signed and dated the MDRS Attendance Form?

  Yes

  No

• 3A. Is the member using the MDRS Driver Registration form or a form identical in content to the MDRS Driver Registration form?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 3B. Has the driver completed the MDRS Driver Registration form fully and has the instructor checked the form?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 3C. Has the driver signed the MDRS Registration Form?

  Yes

  No

• 3D. Is the member using the MDRS feedback form or a form identical in content to the MDRS feedback form?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 3E. Has the instructor explained the MDRS feedback form?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• At what point in the day was this done?

  Morning Break

  Lunch Break

  Afternoon Break

  Other

• Please describe.

• 3F. Is the Instructor using the current version of the training DVD/materials?

  Yes

  No

• Version number

• 3G. Is the fair processing notice shown?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 3H. Is the fair processing notice fully explained

  Yes

  No

• 4. Emergency exits are clearly marked in accordance with the Health & Safety (Safety Signs and Signals) Regulations 1996 and are unobstructed?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 5. Appropriate first aid provisions are available?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 6. People & vehicles are segregated and traffic routes are clearly defined so far as is reasonably practical?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 7. Are the facilities and/or the equipment appropriate for the number of drivers attending training (e.g space to manoeuvre, good natural lighting and sufficient tables and chairs), providing them with a professional environment which is conducive to learning?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 8. Noise levels within training rooms/areas are acceptable and do not affect the provision of training.

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 9. Training rooms/areas are restricted for drivers and instructor exclusive use.

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 10. Was a wi-fi connection available in the training room.

  Yes

  No

• 11. Is the presentation equipment appropriate?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 12. Are the PC and peripherals all in working order?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

16 A-U Marking Criteria: 1 = Requires Attention 2 = In Compliance 3 = Good 4 = Excellent

• A - In your opinion had the instructor appropriately prepared for this course?

  1

  2

  3

  4

• Comments

• B - Was a flipchart/whiteboard/equivalent used by the instructor during discussions/workshops/to illustrate learning points?

  1

  2

  3

  4

• Comments

• C - Were the props as prescribed in the instructor guide available and used?

  1

  2

  3

  4

• Comments

• D - Were any additional props utilised?

  3

  4

• Comments

• E - Did the instructor fully complete the welcome/introduction?

  1

  2

  3

  4

• Comments

• F - Did the instructor explain the training session objectives?

  1

  2

  3

  4

• Comments

• H - Were any additional workshops delivered?

  3

  4

• Comments

• I - How well were multiple choice questions delivered?

  1

  2

  3

  4

• Comments

• J - Were any additional questions asked?

  3

  4

• Comments

• K - How well were discussions delivered?

  1

  2

  3

  4

• Comments

• L - Were any additional discussion sessions delivered?

  3

  4

• Comments

• M - Does the instructor use other techniques to confirm learning?

  3

  4

• Comments

• N - Does the instructor use other techniques to engage drivers?

  3

  4

• Comments

• G - How well were the workshops delivered?

  1

  2

  3

  4

• Comments

• O - Is the training material put into the context of the drivers workplace/experiences?

  1

  2

  3

  4

• Comments

• P - Does the instructor use personal anecdotes/real world examples?

  1

  2

  3

  4

• Comments

• Q - Does the instructor maintain a suitable pace of training?

  1

  2

  3

  4

• Comments

• R - Does the instructor demonstrate good subject knowledge outside of what is provided in training materials?

  1

  2

  3

  4

• Comments

• S - The Instructor does not visibly read material from the presentation?

  1

  2

  3

  4

• Comments

• T - Instructor presents a professional image/appearance?

  1

  2

  3

  4

• Comments

• U - Instructor meets the training session objectives.

  1

  2

  3

  4

• Comments

• Total Score

• Please select the banding that applies

  68 - 84 Excellent

  45 - 67 Good

  24 - 44 In Compliance

  15 - 23 Requires Attention

• In your personal opinion was the training session you observed:

  Excellent

  Good

  Satisfactory

  In need of improvement

• Comments and relevant observations - including a description of any shortfall.

• 17A. Was the instructor seen by the auditor using the instructor guide?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 17B. Were the minimum topic timings met?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 17C. Were all the instructor guide workshops delivered?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 17D. Were all the instructor guide discussions delivered?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 17E. Were all the instructor guide multiple choice questions delivered?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 19. Did the instructor deliver the correct total duration of the course/module?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

• 20A. Was the Master Driver CPC assessment & certification process explained?

  Yes

  No

• 20B. Were the assessments conducted?

  Yes

  No

• Comments and relevant observations - including a description of any shortfall.

21. DRIVER INTERVIEWS

• Number of Drivers Interviewed

• Driver Name(s) (optional)

• Driver 1

• Driver 2

• Driver 3

• Start Time

  Date

• Finish Time

  Date

• Duration

• Interview Timing

  Morning Break

  Lunch Break

  Afternoon Break

  Other

• Please describe

Using discussion gain the driver(s) view/opinion of the following: (score 1‐4, where 1 is poor and 4 is excellent)

Driver 1

• How were you given joining instructions?

  Select Found Out Today Told by Manager in advance Contacted by Phone Sent Written Invite Other

  • Found Out Today
  • Told by Manager in advance
  • Contacted by Phone
  • Sent Written Invite
  • Other

• If Other, please state...

• Score

  1

  2

  3

  4

• What do you think of the facilities?

  Select Not very inviting Dirty/untidy Fit for purpose Very good Other

  • Not very inviting
  • Dirty/untidy
  • Fit for purpose
  • Very good
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• How interesting have you found the training?

  Select Not very interesting Interesting Quite interesting Very interesting & informative Other

  • Not very interesting
  • Interesting
  • Quite interesting
  • Very interesting & informative
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Rate location of venue/ how to find

  Select No directions given Hard to find Given clear directions Found location myself Other

  • No directions given
  • Hard to find
  • Given clear directions
  • Found location myself
  • Other

• If Other, please state...

• Score

  1

  2

  3

  4

• What do you think of the training materials?

  Select Not very clear Adequate Clear & understandable Very well put together Other

  • Not very clear
  • Adequate
  • Clear & understandable
  • Very well put together
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Did you find the instructor to be:

  Select Lacking in subject knowledge Able to answer questions but not clearly Approachable & answered questions when asked Full of subject knowledge & delievered the course in a professional manner Other

  • Lacking in subject knowledge
  • Able to answer questions but not clearly
  • Approachable & answered questions when asked
  • Full of subject knowledge & delievered the course in a professional manner
  • Other

• If other, please state

• Score

  1

  2

  3

  4

• How would you rate the overall training course/experience?

  Select Not very good Adequate for what i needed Quite informative A positive experience & informative for me Other

  • Not very good
  • Adequate for what i needed
  • Quite informative
  • A positive experience & informative for me
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Total Score

• Please select the banding that applies

  24-28 Excellent

  17-23 Good

  11-16 In Compliance

  6-10 Requires Attention

• General comments or concerns (list the general comments/concerns expressed by the driver below).

• Ask the driver how the training could be improved.

Driver 2

• How were you given joining instructions?

  Select Found Out Today Told by Manager in advance Contacted by Phone Sent Written Invite Other

  • Found Out Today
  • Told by Manager in advance
  • Contacted by Phone
  • Sent Written Invite
  • Other

• If Other, please state...

• Score

  1

  2

  3

  4

• What do you think of the facilities?

  Select Not very inviting Dirty/untidy Fit for purpose Very good Other

  • Not very inviting
  • Dirty/untidy
  • Fit for purpose
  • Very good
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• How interesting have you found the training?

  Select Not very interesting Interesting Quite interesting Very interesting & informative Other

  • Not very interesting
  • Interesting
  • Quite interesting
  • Very interesting & informative
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Rate location of venue/ how to find

  Select No directions given Hard to find Given clear directions Found location myself Other

  • No directions given
  • Hard to find
  • Given clear directions
  • Found location myself
  • Other

• If Other, please state...

• Score

  1

  2

  3

  4

• What do you think of the training materials?

  Select Not very clear Adequate Clear & understandable Very well put together Other

  • Not very clear
  • Adequate
  • Clear & understandable
  • Very well put together
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Did you find the instructor to be:

  Select Lacking in subject knowledge Able to answer questions but not clearly Approachable & answered questions when asked Full of subject knowledge & delievered the course in a professional manner Other

  • Lacking in subject knowledge
  • Able to answer questions but not clearly
  • Approachable & answered questions when asked
  • Full of subject knowledge & delievered the course in a professional manner
  • Other

• If other, please state

• Score

  1

  2

  3

  4

• How would you rate the overall training course/experience?

  Select Not very good Adequate for what i needed Quite informative A positive experience & informative for me Other

  • Not very good
  • Adequate for what i needed
  • Quite informative
  • A positive experience & informative for me
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Total Score

• Please select the banding that applies

  24-28 Excellent

  17-23 Good

  11-16 In Compliance

  6-10 Requires Attention

• General comments or concerns (list the general comments/concerns expressed by the driver below).

• Ask the driver how the training could be improved.

Driver 3

• How were you given joining instructions?

  Select Found Out Today Told by Manager in advance Contacted by Phone Sent Written Invite Other

  • Found Out Today
  • Told by Manager in advance
  • Contacted by Phone
  • Sent Written Invite
  • Other

• If Other, please state...

• Score

  1

  2

  3

  4

• What do you think of the facilities?

  Select Not very inviting Dirty/untidy Fit for purpose Very good Other

  • Not very inviting
  • Dirty/untidy
  • Fit for purpose
  • Very good
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• How interesting have you found the training?

  Select Not very interesting Interesting Quite interesting Very interesting & informative Other

  • Not very interesting
  • Interesting
  • Quite interesting
  • Very interesting & informative
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Rate location of venue/ how to find

  Select No directions given Hard to find Given clear directions Found location myself Other

  • No directions given
  • Hard to find
  • Given clear directions
  • Found location myself
  • Other

• If Other, please state...

• Score

  1

  2

  3

  4

• What do you think of the training materials?

  Select Not very clear Adequate Clear & understandable Very well put together Other

  • Not very clear
  • Adequate
  • Clear & understandable
  • Very well put together
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Did you find the instructor to be:

  Select Lacking in subject knowledge Able to answer questions but not clearly Approachable & answered questions when asked Full of subject knowledge & delievered the course in a professional manner Other

  • Lacking in subject knowledge
  • Able to answer questions but not clearly
  • Approachable & answered questions when asked
  • Full of subject knowledge & delievered the course in a professional manner
  • Other

• If other, please state

• Score

  1

  2

  3

  4

• How would you rate the overall training course/experience?

  Select Not very good Adequate for what i needed Quite informative A positive experience & informative for me Other

  • Not very good
  • Adequate for what i needed
  • Quite informative
  • A positive experience & informative for me
  • Other

• If other, please state...

• Score

  1

  2

  3

  4

• Total Score

• Please select the banding that applies

  24-28 Excellent

  17-23 Good

  11-16 In Compliance

  6-10 Requires Attention

• General comments or concerns (list the general comments/concerns expressed by the driver below).

• Ask the driver how the training could be improved.

• 22. Customers general concerns about consortium or courses?

  Yes

  No

• Comments and relevant observations.

• Timing

  Morning Break

  Lunch Break

  Afternoon Break

  Other

• Please describe

• Title of course being delivered

Module 1

• Module 1 Start Time

  Date

• Module 1 End Time

  Date

• Duration (excluding break times & assessments)

Module 2

• Module 2 Start Time

  Date

• Module 2 End Time

  Date

• Duration (excluding break times & assessments)

Breaks

Break

• Start Time

  Date

• End Time

  Date

• Duration

Assessments

Assessments

• Start Time

  Date

• End Time

  Date

• Duration

• Total Periodic Training time completed.

23. Observation Entry Record

Session

• Session Title

• Observation and comments about session

• In your opinion, was the topic objective achieved?

  Yes

  No

• Please explain why you feel the objective has not been achieved

• Grade instructor performance for meeting ID check criteria

  1

  2

  3

  4

• Comments

• How well did the instructor deliver Data Protection policy?

  1

  2

  3

  4

• Comments

• Was the correct, approved and up to date material used by the instructor?

  1

  2

  3

  4

• Comments

• Were approved course times adhered to by the instructor?

  1

  2

  3

  4

• Overall summary of the whole visit

• 25. Additional Information