Information
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Postal Manager Name
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Conducted on
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Area Manager / Operations Manager Name
National / State / Network Focus
retailCX/NPS
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Is the outlet meeting the network customer NPS satisfaction rate of 70%
Outlet Attendance Rate
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Is the outlet equal to or above the compliance target of 95.60%
Key Sales Focus - Retail Rewards
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November 2016 - Parcel Upgrade. Is outlet on track to obtain or pass target<br>http://share/team/RetailCustomerSales/Retail_Rewards_Reporting/Daily_Reports/Forms/AllItems.aspx
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November 2016 - International Upgrades. Is outlet on track to obtain or pass target<br>http://share/team/RetailCustomerSales/Retail_Rewards_Reporting/Daily_Reports/Forms/AllItems.aspx
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November 2016 - Service Improvement. Is outlet on track to obtain or pass target<br>
SAFETY
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Area Manager / Operations Manager - to note at risk behaviour / acknowledge support of our safety culture / hazard
Local Initiatives
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Is the outlet running an initiative to drive a local / state / national focus
Property Related Issues / Action Items
OUR SHARED VALUES
Being Safe Everywhere
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Has the outlet recorded a workplace incident this financial year ? If yes please record a brief description and actions taken.
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Has the outlet a nominated workplace safety advocate for the month and is the Safety Leadership Journal in use
Respecting Everyone
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Has the manager supported evidence of Reward / Applaud
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Has the manager supported evidence of regular staff Meetings / Briefings / Minutes
Helping Each Other
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Manager is aware and promotes the use of myHR and PP1st
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Does the manager promote one on one discussions with their teams (including relief staff)
Improving Everyday
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Does the outlet follow up on complaints (NCC, Dot, Passports, retailCX / NPS)
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Is the manager and staff supportive of change management
Delighting Our Customers
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Are staff acknowledging our customers in the queue and that they are at the centre of everything we do
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Is the store compliant with the current monthly promotional planner and floor planogram
RETAIL REWARDS PROGRAM
Monthly Essential Measures
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Safety and Customer - is the outlet compliant
Key Sales Focus
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Sales results compared to target - will vary by event. Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
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Sales & Service results compared to target - will vary by event. Is the outlet experiencing success on YTD results
Revenue
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Average revenue basket size per customer results - will vary by month. Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
Service Improvement
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Is the outlet experiencing success on YTD results to improve compliance / transaction results.<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
Operations Passports = 98%
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Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
Operations Scanning = 98.5%
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Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
Bonus Points
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Has the outlet obtained any bonus points<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
YTD Points http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx
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Actual points with the EOY target being 400 - is the outlet on target to achieve Retail Rewards (average points per month required are 33.33)
General Comments
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Area Manager / Operations Manager - Feedback / Action Items
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Postal Manager
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Area Manager
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Postal Manager
