National / State / Network Focus

retailCX/NPS

Is the outlet meeting the network customer NPS satisfaction rate of 70%

Outlet Attendance Rate

Is the outlet equal to or above the compliance target of 95.60%

Key Sales Focus - Retail Rewards

November 2016 - Parcel Upgrade. Is outlet on track to obtain or pass target
http://share/team/RetailCustomerSales/Retail_Rewards_Reporting/Daily_Reports/Forms/AllItems.aspx

November 2016 - International Upgrades. Is outlet on track to obtain or pass target
http://share/team/RetailCustomerSales/Retail_Rewards_Reporting/Daily_Reports/Forms/AllItems.aspx

November 2016 - Service Improvement. Is outlet on track to obtain or pass target

SAFETY

Area Manager / Operations Manager - to note at risk behaviour / acknowledge support of our safety culture / hazard

Local Initiatives

Is the outlet running an initiative to drive a local / state / national focus

Property Related Issues / Action Items

OUR SHARED VALUES

Being Safe Everywhere

Has the outlet recorded a workplace incident this financial year ? If yes please record a brief description and actions taken.

Has the outlet a nominated workplace safety advocate for the month and is the Safety Leadership Journal in use

Respecting Everyone

Has the manager supported evidence of Reward / Applaud

Has the manager supported evidence of regular staff Meetings / Briefings / Minutes

Helping Each Other

Manager is aware and promotes the use of myHR and PP1st

Does the manager promote one on one discussions with their teams (including relief staff)

Improving Everyday

Does the outlet follow up on complaints (NCC, Dot, Passports, retailCX / NPS)

Is the manager and staff supportive of change management

Delighting Our Customers

Are staff acknowledging our customers in the queue and that they are at the centre of everything we do

Is the store compliant with the current monthly promotional planner and floor planogram

RETAIL REWARDS PROGRAM

Monthly Essential Measures

Safety and Customer - is the outlet compliant

Key Sales Focus

Sales results compared to target - will vary by event. Is the outlet experiencing success on YTD results
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Sales & Service results compared to target - will vary by event. Is the outlet experiencing success on YTD results

Revenue

Average revenue basket size per customer results - will vary by month. Is the outlet experiencing success on YTD results
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Service Improvement

Is the outlet experiencing success on YTD results to improve compliance / transaction results.
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Operations Passports = 98%

Is the outlet experiencing success on YTD results
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Operations Scanning = 98.5%

Is the outlet experiencing success on YTD results
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Bonus Points

Has the outlet obtained any bonus points
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

YTD Points
http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Actual points with the EOY target being 400 - is the outlet on target to achieve Retail Rewards (average points per month required are 33.33)

General Comments

Area Manager / Operations Manager - Feedback / Action Items

Postal Manager

Area Manager
Postal Manager
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.