Information

  • Postal Manager Name

  • Conducted on

  • Area Manager / Operations Manager Name

National / State / Network Focus

retailCX/NPS

  • Is the outlet meeting the network customer NPS satisfaction rate of 70%

Outlet Attendance Rate

  • Is the outlet equal to or above the compliance target of 95.60%

Key Sales Focus - Retail Rewards

  • November 2016 - Parcel Upgrade. Is outlet on track to obtain or pass target<br>http://share/team/RetailCustomerSales/Retail_Rewards_Reporting/Daily_Reports/Forms/AllItems.aspx

  • November 2016 - International Upgrades. Is outlet on track to obtain or pass target<br>http://share/team/RetailCustomerSales/Retail_Rewards_Reporting/Daily_Reports/Forms/AllItems.aspx

  • November 2016 - Service Improvement. Is outlet on track to obtain or pass target<br>

SAFETY

  • Area Manager / Operations Manager - to note at risk behaviour / acknowledge support of our safety culture / hazard

Local Initiatives

  • Is the outlet running an initiative to drive a local / state / national focus

Property Related Issues / Action Items

OUR SHARED VALUES

Being Safe Everywhere

  • Has the outlet recorded a workplace incident this financial year ? If yes please record a brief description and actions taken.

  • Has the outlet a nominated workplace safety advocate for the month and is the Safety Leadership Journal in use

Respecting Everyone

  • Has the manager supported evidence of Reward / Applaud

  • Has the manager supported evidence of regular staff Meetings / Briefings / Minutes

Helping Each Other

  • Manager is aware and promotes the use of myHR and PP1st

  • Does the manager promote one on one discussions with their teams (including relief staff)

Improving Everyday

  • Does the outlet follow up on complaints (NCC, Dot, Passports, retailCX / NPS)

  • Is the manager and staff supportive of change management

Delighting Our Customers

  • Are staff acknowledging our customers in the queue and that they are at the centre of everything we do

  • Is the store compliant with the current monthly promotional planner and floor planogram

RETAIL REWARDS PROGRAM

Monthly Essential Measures

  • Safety and Customer - is the outlet compliant

Key Sales Focus

  • Sales results compared to target - will vary by event. Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

  • Sales & Service results compared to target - will vary by event. Is the outlet experiencing success on YTD results

Revenue

  • Average revenue basket size per customer results - will vary by month. Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Service Improvement

  • Is the outlet experiencing success on YTD results to improve compliance / transaction results.<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Operations Passports = 98%

  • Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Operations Scanning = 98.5%

  • Is the outlet experiencing success on YTD results<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

Bonus Points

  • Has the outlet obtained any bonus points<br>http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

YTD Points http://share/team/RetailCustomerSales/Reports_surveys/2015_2016_Dashboard/default.aspx

  • Actual points with the EOY target being 400 - is the outlet on target to achieve Retail Rewards (average points per month required are 33.33)

General Comments

  • Area Manager / Operations Manager - Feedback / Action Items

  • Postal Manager

  • Area Manager

  • Postal Manager

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.