Mayfair Brand Standards

• Site conducted

  Select

• Conducted on

  Date

• Conducted by

• Time

  Date

Entrance & Lounge

• Are the lights working?

  Yes

  No

• Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature in this area noticeably too hot or cold?

• Is the ambient scent noticeable and pleasant?

  Yes

  Room for improvement

  No

  N/A

• Is the scent produced by the ScentAir unit noticeable and pleasant but not overpowering?

• Is the entrance and lounge area clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Is the furniture arranged neatly and is the area free of rubbish, dust and debris and windows free of smears and fingerprints?

• Is the music on and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the playlist appropriate for the space and playing at an appropriate volume?

• Is the TV on and displaying the Third Space channel?

  Yes

  No

• Is the displayed marketing and signage up-to-date?

  Yes

  Room for improvement

  No

  N/A

• Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?

• Are the sanitising stations fully stocked and working?

  Yes

  Room for improvement

  No

  N/A

• Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Concierge

• Are the concierge team greeting and interacting with members?

  Yes

  Room for improvement

  No

  N/A

• Do the concierge team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?

• Are the concierge team well presented?

  Yes

  Room for improvement

  No

  N/A

• Are the concierge team wearing appropriate uniform including a name badge placed on the left?

• Is the concierge desk clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Is the concierge desk free of dust, debris and fingerprints etc. and clutter free with no unnecessary items on the desk?

• Are the access gates fully functional?

  Yes

  Room for improvement

  No

  N/A

• Do the access gates respond appropriately to a card swipe and is their mechanical function correct?

• Is the displayed marketing and signage up-to-date?

  Yes

  Room for improvement

  No

  N/A

• Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Retail

• Is the retail space fully stocked and presentable?

  Yes

  Room for improvement

  No

  N/A

• Is the retail space tidy, fully stocked and attractive to the eye?
  

• Are all products labelled and priced correctly?

  Yes

  Room for improvement

  No

  N/A

• Do all products have a price tag or label detailing the cost of the item and any relevant product codes?

• Is the displayed marketing and signage up-to-date?

  Yes

  Room for improvement

  No

  N/A

• Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

NFF

• Are the NFF team interacting with members?

  Yes

  Room for improvement

  No

  N/A

• Do the NFF team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?

• Are the NFF team well presented?

  Yes

  Room for improvement

  No

  N/A

• Are the NFF team wearing appropriate uniform including a name badge placed on the left?

• Is the NFF area clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Is the NFF counter free of rubbish, dust, debris and spills and attractive to the eye?

• Is the NFF retail space presentable?

  Yes

  Room for improvement

  No

  N/A

• Is the NFF retail counter and fridges tidy, fully stocked and attractive to the eye?

• Are all products labelled and priced correctly?

  Yes

  Room for improvement

  No

  N/A

• Do all products have a corresponding label on the shelf detailing the cost of the item and the product name?

• Is the displayed marketing and signage up-to-date?

  Yes

  Room for improvement

  No

  N/A

• Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?

• Is the NFF area convenient for the member?

  Yes

  Room for improvement

  No

  N/A

• Is the menu displayed clearly and are cutlery and napkins readily available and accessible?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

• Time

  Date

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature in this area noticeably too hot or cold?

• Is the stairwell clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are all areas free of rubbish, dust and debris?

• Is the displayed marketing and signage up-to-date on the TV at the bottom of the stairs?

  Yes

  Room for improvement

  No

  N/A

• Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

• Time

  Date

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the upcoming class?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature in the studio noticeably too hot or cold for a HIIT class?

• Is the studio clean?

  Yes

  Room for improvement

  No

  N/A

• Is the studio free of rubbish, dust and debris and mirrors free of smears and fingerprints?

• Is the equipment presented neatly?

  Yes

  Room for improvement

  No

  N/A

• Are the dumbbells, kettlebells, plates and other equipment presented neatly on the shelving units?

• Is the instructor control panel on and working?

  Yes

  No

• Does the instructor control panel respond appropriately and alter the lighting state, volume and TV input as expected?

• Is the TV screen working?

  Yes

  Room for improvement

  No

  N/A

• Is the digital clock working?

  Yes

  No

• Is the class information tablet on and displaying correct information?

  Yes

  No

• Is the class information tablet showing the correct upcoming class information?

• Is the sound system working?

  Yes

  Room for improvement

  No

  N/A

• Is the sound system functioning as expected with high sound quality?

• Are the sanitising stations fully stocked and working?

  Yes

  Room for improvement

  No

  N/A

• Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

• Time

  Date

Changing Areas

• Are the housekeeping team greeting and interacting with members?

  Yes

  Room for improvement

  No

  N/A

• Do the housekeeping team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?

• Are the housekeeping team well presented?

  Yes

  Room for improvement

  No

  N/A

• Are the housekeeping team wearing appropriate uniform including a name badge placed on the left?

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the changing areas?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature in the changing areas noticeably too hot or cold?

• Are the changing areas clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are the changing areas free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?

• Are the changing areas odour free?

  Yes

  Room for improvement

  No

  N/A

• Are the changing areas free of unpleasant smells?

• Is the music on and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the playlist appropriate for the space and playing at an appropriate volume?

• Are the weighing scales working?

  Yes

  No

• Are the hair dryers and straighteners working?

  Yes

  Room for improvement

  No

  N/A

• Are the hair dryers and straighteners working as expected and are the appropriate attachments nearby?

• Are the irons clean, working and ready for use?

  Yes

  Room for improvement

  No

  N/A

• Are the irons and boards working as expected, clean, refilled and ready for use with spray starch nearby?

• Are the toiletries fully stocked?

  Yes

  Room for improvement

  No

  N/A

• Is there anti-perspirant, cotton buds, razors, shaving foam and body lotion readily available and are the toiletries and consumables presented neatly and consistently?

• Are all lockers clean and working?

  Yes

  No

• Are all keypads, locking mechanisms and soft-close hinges working as expected and is each locker clean, free of cosmetic damage and include 2 hangers?

• Is the clock displaying the correct time?

  Yes

  No

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Toilets

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the toilet area clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are the toilets, urinals and basins clean, mirrors free of smears and fingerprints and area free of rubbish, dust and debris?

• Are the toilets odour free?

  Yes

  Room for improvement

  No

  N/A

• Are the toilets free of unpleasant smells?

• Are the hand dryers working?

  Yes

  No

• Is the toilet paper fully stocked?

  Yes

  No

• Are the toiletries fully stocked and well presented?

  Yes

  Room for improvement

  No

  N/A

• Is there enough hand soap and lotion and are the bottles clean and working well?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Showers

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Are the showers clean?

  Yes

  Room for improvement

  No

  N/A

• Are the shower cubicles and shower heads free of grime, mould and limescale?

• Are the showers odour free?

  Yes

  Room for improvement

  No

  N/A

• Are the showers free of unpleasant smells?

• Is there hot water available?

  Yes

  Room for improvement

  No

  N/A

• Is there hot water available in each shower and do the temperature controls respond appropriately?

• Are the toiletries fully stocked and well presented?

  Yes

  Room for improvement

  No

  N/A

• Is there enough shower gel, shampoo and conditioner and are the bottles clean and working well?

• Is the sauna operating, clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

• Time

  Date

Changing Areas

• Are the housekeeping team greeting and interacting with members?

  Yes

  Room for improvement

  No

  N/A

• Do the housekeeping team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?

• Are the housekeeping team well presented?

  Yes

  Room for improvement

  No

  N/A

• Are the housekeeping team wearing appropriate uniform including a name badge placed on the left?

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the changing areas?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature in the changing areas noticeably too hot or cold?

• Are the changing areas clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are the changing areas free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?

• Are the changing areas odour free?

  Yes

  Room for improvement

  No

  N/A

• Are the changing areas free of unpleasant smells?

• Is the music on and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the playlist appropriate for the space and playing at an appropriate volume?

• Are the weighing scales working?

  Yes

  No

• Are the hair dryers and straighteners working?

  Yes

  Room for improvement

  No

  N/A

• Are the hair dryers and straighteners working as expected and are the appropriate attachments nearby?

• Are the irons clean, working and ready for use?

  Yes

  Room for improvement

  No

  N/A

• Are the irons and boards working as expected, clean, refilled and ready for use with spray starch nearby?

• Are the toiletries fully stocked?

  Yes

  Room for improvement

  No

  N/A

• Is there anti-perspirant, cotton buds and pads, razors, shaving foam, body lotion, make-up remover and hair-ties readily available and are the toiletries and consumables presented neatly and consistently?

• Are all lockers clean and working?

  Yes

  No

• Are all keypads, locking mechanisms and soft-close hinges working as expected and is each locker clean, free of cosmetic damage and include 2 hangers?

• Is the clock displaying the correct time?

  Yes

  No

• Are the sanitising stations fully stocked and working?

  Yes

  Room for improvement

  No

  N/A

• Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Toilets

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the toilet area clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are the toilets and basins clean, mirrors free of smears and fingerprints and area free of rubbish, dust and debris?

• Are the toilets odour free?

  Yes

  Room for improvement

  No

  N/A

• Are the toilets free of unpleasant smells?

• Are the hand dryers working?

  Yes

  No

• Is the toilet paper fully stocked?

  Yes

  No

• Are the toiletries fully stocked and well presented?

  Yes

  Room for improvement

  No

  N/A

• Is there enough hand soap and lotion and are the bottles clean and working well?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Showers

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.

• Are the showers clean?

  Yes

  Room for improvement

  No

  N/A

• Are the shower cubicles and shower heads free of grime, mould and limescale?

• Are the showers odour free?

  Yes

  Room for improvement

  No

  N/A

• Are the showers free of unpleasant smells?

• Is there hot water available?

  Yes

  Room for improvement

  No

  N/A

• Is there hot water available in each shower and do the temperature controls respond appropriately?

• Are the toiletries fully stocked and well presented?

  Yes

  Room for improvement

  No

  N/A

• Is there enough shower gel, shampoo and conditioner and are the bottles clean and working well?

• Is the sauna operating, clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

• Time

  Date

Gym Floor

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights and lamps working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature on the gym floor noticeably too hot or cold?

• Is the gym floor clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Is the gym floor free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?

• Is the equipment presented neatly?

  Yes

  Room for improvement

  No

  N/A

• Are the dumbbells, kettlebells, plates and other equipment presented neatly on the shelving units, racks and benches?

• Is all fitness equipment working?

  Yes

  Room for improvement

  No

  N/A

• Does the cardio and resistance equipment and all other equipment function as expected without damage?

• Is the music on and appropriate for the area?

  Yes

  Room for improvement

  No

  N/A

• Is the playlist appropriate for the space and playing at an appropriate volume?

• Is the displayed marketing and signage up-to-date?

  Yes

  Room for improvement

  No

  N/A

• Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?

• Are the sweat towels and scented towels fully stocked?

  Yes

  Room for improvement

  No

  N/A

• Are the sweat towels fully stocked and presented neatly?

• Are both the drinking water taps clean and working?

  Yes

  Room for improvement

  No

  N/A

• Is the drinking water tap functioning as expected and is the sink area clean and free of rubbish and spills?

• Are the clocks displaying the correct time?

  Yes

  No

• Are the sanitising stations fully stocked and working?

  Yes

  Room for improvement

  No

  N/A

• Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

Fitness Desk

• Are the fitness team greeting and interacting with members?

  Yes

  Room for improvement

  No

  N/A

• Do the fitness team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?

• Are the fitness team well presented?

  Yes

  Room for improvement

  No

  N/A

• Are the fitness team wearing appropriate uniform including a name badge placed on the left?

• Is the fitness desk clean and tidy?

  Yes

  Room for improvement

  No

  N/A

• Is the fitness desk free of dust and debris and clutter free with no unnecessary items on the desk?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes

• Time

  Date

• Are the lights working?

  Yes

  Room for improvement

  No

  N/A

• Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.

• Is the ambient temperature comfortable and appropriate for the upcoming class?

  Yes

  Room for improvement

  No

  N/A

• Is the ambient temperature in this studio noticeably too hot or cold for a cycle class?

• Is the studio clean?

  Yes

  Room for improvement

  No

  N/A

• Is the studio free of rubbish, dust and debris and mirrors free of smears and fingerprints?

• Are the bikes reset to default position and do they each have a sweat towel?

  Yes

  Room for improvement

  No

  N/A

• Are the handlebars and seats down and does each bike have a sweat towel placed consistently?

• Is the instructor control panel on and working?

  Yes

  No

• Does the instructor control panel respond appropriately and alter the lighting state, volume and TV input as expected?

• Are the TV screens working?

  Yes

  No

• Is the sound system working?

  Yes

  Room for improvement

  No

  N/A

• Is the sound system functioning as expected with high sound quality?

• Are the sanitising stations fully stocked and working?

  Yes

  Room for improvement

  No

  N/A

• Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?

• Are there any maintenance issues to report?

  No

  Yes

• Is there any damage to furniture, fixtures or fittings?
  

• Are there any other issues to report or improvements to suggest?

  No

  Yes