Title Page

  • PC#

  • Conducted on

  • Prepared by

  • Location

GENERAL INFORMATION

  • Restaurant Manager or Shift Manager assessment is completed with

  • Number of RMs and SMs that have completed MODULE 1

  • Number of RMs and SMs that have completed MODULE 2

SHIFT MANAGEMENT

  • Is there a visible, active Shift Manager?

  • Has a Shift Plan been completed?

  • Are the shift targets identified and communicated?

  • Is the pre-shift checklist complete?

  • Is the SM in a position to observe and manage danger zones?

  • Is the SM coaching Team members?

  • Is the SM delegating tasks?

  • Is the SM in a flexible position, such as the Expediter position?

  • Is the SM providing appreciative and constructive feedback and coaching Team members into, through and out of positions?

  • Are frequent travel paths taking place?

  • Can team members tell you their targets?

  • Does the Shift Manager display positive energy?

  • OBSERVATIONS: Best practice & opportunity

DEPLOYMENT

  • Is the Huddle Board On The Go in use?

  • Do team members bump orders on VDUs as items are finished?

  • Do team members understand their shared responsibilities and shift to assist as needed?

  • Do team members understand and exhibit Last Touch behaviors?

  • Is there a balance between service and production?

  • Does the SM react to danger zones?

  • OBSERVATIONS: Best Practice & Opportunity

ORDER ACCURACY

  • Are orders staged on the staging mat until complete?

  • Do team members double check for accuracy?

  • Do team members follow the assemble - check - present behaviors on the Expediter deployment responsibilities card?

  • Are team members calling out FC orders by number when order is fully assembled?

  • OBSERVATIONS: Best Practice & Opportunity

DISCUSSION

  • How do you use the Huddle Board On The Go to communicate shared responsibilities and targets to team members?

  • Can you explain how the shared responsibilities differ based upon the number of people on the shift?

  • Do you know what the OPTA model is?

  • What did you observe when you used the OPTA model today?

  • How did you use your senses?

  • Can you give an example of how you used the decision making model during your shift?

  • Did you give any feedback or coaching today?

  • How did providing feedback or coaching go?

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