MDP - Shift Management & Order Accuracy

• PC#

• Conducted on

  Date

• Prepared by

• Location

GENERAL INFORMATION

• Restaurant Manager or Shift Manager assessment is completed with

• Number of RMs and SMs that have completed MODULE 1

• Number of RMs and SMs that have completed MODULE 2

SHIFT MANAGEMENT

• Is there a visible, active Shift Manager?

  YES

  NO

• Has a Shift Plan been completed?

  YES

  NO

• Are the shift targets identified and communicated?

  YES

  NO

• Is the pre-shift checklist complete?

  YES

  NO

• Is the SM in a position to observe and manage danger zones?

  YES

  NO

• Is the SM coaching Team members?

  YES

  NO

• Is the SM delegating tasks?

  YES

  NO

• Is the SM in a flexible position, such as the Expediter position?

  YES

  NO

• Is the SM providing appreciative and constructive feedback and coaching Team members into, through and out of positions?

  YES

  NO

• Are frequent travel paths taking place?

  YES

  NO

• Can team members tell you their targets?

  YES

  NO

• Does the Shift Manager display positive energy?

  YES

  NO

• OBSERVATIONS: Best practice & opportunity

DEPLOYMENT

• Is the Huddle Board On The Go in use?

  YES

  NO

• Do team members bump orders on VDUs as items are finished?

  YES

  NO

• Do team members understand their shared responsibilities and shift to assist as needed?

  YES

  NO

• Do team members understand and exhibit Last Touch behaviors?

  YES

  NO

• Is there a balance between service and production?

  YES

  NO

• Does the SM react to danger zones?

  YES

  NO

• OBSERVATIONS: Best Practice & Opportunity

ORDER ACCURACY

• Are orders staged on the staging mat until complete?

  YES

  NO

• Do team members double check for accuracy?

  YES

  NO

• Do team members follow the assemble - check - present behaviors on the Expediter deployment responsibilities card?

  YES

  NO

• Are team members calling out FC orders by number when order is fully assembled?

  YES

  NO

• OBSERVATIONS: Best Practice & Opportunity

DISCUSSION

• How do you use the Huddle Board On The Go to communicate shared responsibilities and targets to team members?

• Can you explain how the shared responsibilities differ based upon the number of people on the shift?

  YES

  NO

• Do you know what the OPTA model is?

  YES

  NO

• What did you observe when you used the OPTA model today?

• How did you use your senses?

• Can you give an example of how you used the decision making model during your shift?

• Did you give any feedback or coaching today?

  YES

  NO

• How did providing feedback or coaching go?