Melinda Male Version 2

• Quality Assessment Audit

• Franchisee Name

• Franchisee Phone No

• Franchisee Complaints Percentage

• Franchisee Service Rating

• Franchisee Estimated Conversion Rate

• Customers Name

• Customers Address
  Address

• Customers Phone No

• Job completed on

  Date

• Audited by

• Auditors Phone No

• Audited on

  Date

• Job Type

  Select FTA Antenna Satelitte Home Theatre Wall Mount Data/Phone Point

  • FTA Antenna
  • Satelitte
  • Home Theatre
  • Wall Mount
  • Data/Phone Point

Presentation and Customer Service

• Did the Franchisee arrive within the allocated timeframe?

  Yes

  No

  N/A

• Was the Franchisee in uniform?

  Yes

  No

  N/A

• Was the Franchisee helpful?

  Yes

  No

  N/A

• How would you rate their helpfulness ?

• Comments

• Was the Franchisee friendly?

  Yes

  No

  N/A

• How would you rate their friendliness?

• Comments

• Was the customer advised of where the antenna would be located?

  Yes

  No

  N/A

• Was the customer advised of where the TV point/ Data Point would be located?

  Yes

  No

  N/A

• Was the customers equipment tuned and appropriate settings changed?

  Yes

  No

  N/A

• Did the Franchisee clean up afterwards?

  Yes

  No

  N/A

• Customers Overall Feedback

  Excellent

  Very Good

  Good

  Needs Improvement

• Comments

Equipment

• Did the Franchisee use approved products?

  Yes

  No

  N/A

• Did the Franchisee use an appropriate mount system ?

  Yes

  No

  N/A

• Is the mount assembled correctly?

  Yes

  No

  N/A

• Is there suitable mount anchorage?

  Yes

  No

  N/A

• Is there appropriate sealant of entry point?

  Yes

  No

  N/A

• Is there appropriate fitting of connectors?

  Yes

  No

  N/A

• Is the AV-RF interconnect fly lead quad shield?

  Yes

  No

  N/A

• Was an appropriate outlet used?

  Yes

  No

  N/A

Workmanship

• Is the cable taped neatly to the mast?

  Yes

  No

  N/A

• Is the cable run neatly?

  Yes

  No

  N/A

• Is the wall plate straight?

  Yes

  No

  N/A

Signal Levels at the Wall Plate

• Ch 2 DB

• Ch 7 DB

• Ch 9 DB

• Ch 10 DB

• SBS DB

• Ch 2 MER

• Ch 7 MER

• Ch 9 MER

• Ch 10 MER

• SBS MER

• All available FTA channels working ?

  Yes

  No

  N/A

• Satellite Signal Levels

  Pass

  Fail

  N/A

Final Assessment

• Overall Assessment

  Pass

  Fail

• Auditors Signature

  Sign