Title Page

  • Select District

  • Select Location

  • Store Director First & Last Name

  • Assistant Director First & Last Name

  • Conducted on

  • Document No.

Front End Operations

Front End Operations

  • Are team members greeting customers as they enter or exit store?

  • Are employees presentable, smiling and displaying company badge ?

  • Is there sufficient cashiers available to help customers ?

  • Are cashier making ad announcements via the intercom every 15 min ?

  • Are cashiers assigned to registers which provide the greatest visibility to customers ? NOTE: Should always have a cashier in register that can over look HABA aisle to prevent shrink

  • Are front end mangers & cashiers up selling products to customers ? Note: phone cards, Mi Pueblo Gift cards, selected items from grocery

  • Are perishable go backs being returned to store inventory in a timely manner? Note: Dairy,Meat,Ham,Cheese, Seafood products must be returned immediately

  • Are front end mangers & cashiers thanking customers for shopping at Mi Pueblo?

  • Is there sufficient shopping carts in good working order in front of the store ?

  • Is the current mi pueblo weekly ad availed as customers walk in side the store ?

  • Misc Comments.

Grocery Department

Customer Service

  • Customer service: associates greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene?

  • Team members making selling suggestions while helping and waiting on customers?

  • COMMENTS

Presentation / Schematic

  • Are all ad items on display per schematic and properly signed?

  • Does the department have pricing on all products?

  • Does the Department have any out of stocks ?

  • Are side stacks with push product on sale floor ?

  • COMMENTS

Orders/Inventory/Shrink

  • Is grocery department rotating product FIFO ?

  • Is department manager taking inventory prior to ordering product?

  • Is all shrink being scanned and logged ?

  • Is the buyer been aware of any products that are not moving or in bad condition ?

  • COMMENTS

SCHEDULE

  • Is Department following master schedule set by the company ?

  • COMMENTS

SANITATION

  • Are shelf displays clean and in good condition ?

  • Cooler & freezer schematic properly rotated & boxes labeled with dates and facing out with description ? Note : FIrst in First Out FIFO

SAFETY

  • All floors in good condition,to include dry/free of debris/spills or trip hazards ?

  • Are team members using carts to move heavy items ?

  • Are team members wearing slip resistant shoes ?

  • COMMENTS

Produce Department

Customer Service

  • Customer service: associates greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene?

  • Team members making selling suggestions while helping and waiting on customers?

  • COMMENTS

Presentation / Schematic

  • Does the department have pricing on all products?

  • Does the Department have any out of stocks ?

  • Are sampling demos available ?

  • Is the cut fruit section filled? Note : must have cool tags

  • COMMENTS

Orders/Inventory/Shrink

  • Is Produce department rotating product FIFO ?

  • Is department manager taking inventory prior to ordering product?

  • Is all shrink being scanned and logged ?

  • Is the buyer been aware of any products that are not moving or in bad condition ?

  • COMMENTS

SCHEDULE

  • Is Department following master schedule set by the company ?

  • COMMENTS

SANITATION

  • Are displays clean and in good condition ?

  • Cooler & freezer schematic properly rotated & boxes labeled with dates and facing out with description ? Note : FIrst in First Out FIFO

SAFETY

  • All floors in good condition,to include dry/free of debris/spills or trip hazards ?

  • Are team members using carts to move heavy items ?

  • Are team members wearing slip resistant shoes ?

  • COMMENTS

Deli Department

CUSTOMER SERVICE

  • Are team members greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene?

  • Team members making selling suggestions while helping and waiting on customers?

  • Team members making selling suggestions while helping and waiting on customers?

  • Is the customer ticketing system being used and in good condition?

  • Are all counter scales in working order?

  • Comments

Presentation/Schematic

  • Are all ad items on display per schematic and properly signed? <br>

  • Does the department have pricing on all products? <br>

  • Is the Grab and go case appropriately stocked, ? <br>( rotisserie chicken )

  • Are samples available for customers?

  • Does the Department have any out of stocks on hot bar or cold bar ?

  • Comments

Orders/Inventory/Shrink

  • Is department manager taking inventory prior to ordering product?

  • Is all shrink being scanned and logged ?<br>

  • Is the buyer been aware of any products that are not moving or in bad condition ?

  • Comments

FOOD SAFETY / SANITATION

  • Is the department taking food Temperatures every 3 hrs? <br>{ Hot food must be 135 F above} { Cold food must be 41f Below}<br>

  • Sanitizer Buckets: Towel in bucket and sanitizer level at 200-300 PPM ?

  • Hand Wash Sink accessible,uncluttered, hot (100f) & cold running water, soap & paper towels available?

  • Are Team Members washing there hands ? <br>{ Scrub hands for 15-20 seconds with soap & water) <br>

  • Cooler & freezer schematic properly rotated & boxes labeled with dates and facing out with description ? <br>Note : ( FIrst in First Out FIFO)

  • P&G dispensers properly working ? Department must have Quat test strips available? <br>{Note: No off the shelf cleaning products being used}

  • Are all counter scales clean?

  • Comments

SAFETY

  • All floors in good condition,to include dry/free of debris/spills or trip hazards ?

  • Are team members using carts to move heavy items ?

  • Are team members wearing company approved SFC shoes & hair restraints?

  • Team members wearing cut gloves when cutting ?

  • Are Team members wearing hot gloves (Yellow Cloth) when changing food pans?

  • COMMENTS

Meat-Seafood-Cremeria Department

Customer Service

  • Team members making selling suggestions while helping and waiting on customers?

  • Customer service: associates greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene? 10 Pts

  • Is the customer ticketing system being used and in good condition?

  • Are all counter scales in working order?

  • COMMENTS

Presentation / Schematic

  • Are all ad items on display per schematic and properly signed?

  • Does the department have pricing on all products?

  • Are meat displays showing Craftsmanship ? Cuts done by Trim Specs-& Best in class conditions

  • Pre-pack case: appropriately stocked, no expired product, no purge?

  • Are samples available for customers ?

  • Does the Department have any out of stocks ?

  • COMMENTS

SCHEDULE

  • Is Department following master schedule set by the company ?

  • COMMENTS

Orders/Inventory/Shrink

  • Is department manager taking inventory prior to ordering product?

  • Is all shrink being scanned and logged ?

  • Tare in use and proper weight observed, tare reference posted ?

  • Is the buyer been aware of any products that are not moving or in bad condition ?

  • COMMENTS

SANITATION

  • Sanitizer Buckets: Towel in bucket and sanitizer level at 200-300 PPM?

  • Utensils, equipment: Clean, organized, properly stored?

  • Hand-wash sink: accessible, uncluttered, hot 100 F & cold running water, soap & paper towels available?

  • Are Team Members washing there hands ? <br>{ Scrub hands for 15-20 seconds with soap & water)

  • Cooler & freezer schematic properly rotated & boxes labeled with dates and facing out with description ? Note : FIrst in First Out FIFO

  • P&G dispensers properly working ? Department must have Quat test strips available? Note: No off the shelf cleaning products being used

  • Are all counter scales cleaned?

  • COMMENTS

SAFETY

  • All floors in good condition,to include dry/free of debris/spills or trip hazards ?

  • Are team members wearing company approved SFC shoes & hair restraints?

  • Are certified team members operating bandsaw & Chicken cutter? NOTE: No gloves should be used when using operating bandsaw or chicken cutter

  • Team members wearing cut gloves when cutting meat ?

  • Meat Grind logs filled out correctly ?

  • COMMENTS

Bakery

Customer Service

  • Customer service: associates greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene?

  • Are bakery clerks making selling suggestion while helping customers ?

  • Are customers thanked for their purchase ?

  • Don team members meet dress code Professional image & wearing company name tag?

  • COMMENTS

SALES

  • Product displayed per schematic bread,cakes, Grab & Go?

  • Ad products quantity & quality ?

  • Bolillo bins stocked & good quality product?

  • 10 ct bolillo bags available At least 10?

  • 2 carts of bollio in cooler and ready to proof?

  • Telera bin at least half full?

  • Churro case full with only churros?

  • Conchas being baked every six hours ?

  • Top 15 bakery items available ?

  • Are Samples being offered to customers 2 per day ?

  • are demos available for customers?

  • Candle displays full ?

  • Coffee machine clean & working properly ?

  • COMMENTS

Operation & Production

  • Is department following master schedule set by the company ?

  • Is dept following company schematics set by the company?<br>

  • All packaged items labeled ?

  • All product signed and priced?

  • COMMENTS

SANITATION

  • Are tables & displays cases clean?

  • Hand-wash sink: accessible, uncluttered, hot 100F & cold running water, soap & paper towels available

  • Are Team Members washing there hands ? <br>{ Scrub hands for 15-20 seconds with soap & water)

  • Sanitizer Buckets: Towel in bucket and sanitizer level at 200-300 PPM?

  • Utensils, equipment: Clean, organized, properly stored?

  • Are coolers clean and organized everything covered with rotation dates ?

  • PG dispensers properly working ? Department must have Quat test strips available?

  • COMMENTS

SAFETY

  • Are floors in bakery In good condition,to include dry/free of debris/spills or trip hazards ?

  • Is all equipment ovens & proofer working properly ?

  • Are team members demonstrating safe work practices ?

  • Is all equipment mixer , bollieria, Ericka rounder working properly ?

  • Are team members trained on equipment before use ?

  • Are team members wearing company approved SFC Slip resistant shoes?

  • COMMENTS

Tortilleria

Customer Service

  • Team members making selling suggestions while helping and waiting on customers?

  • Customer service: associates greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene? 10 Pts

  • COMMENTS

Presentation / Schematic

  • Are all ad items on display per schematic and properly signed?

  • Does the department have pricing on all products?

  • Does the Department have any out of stocks ?

  • Are sampling demos available for customers ?

  • COMMENTS

Orders/Inventory/Shrink

  • Is Tortilleria department rotating product FIFO ?

  • Is department manager taking inventory prior to ordering product?

  • Is all shrink being scanned and logged ?

  • Is the buyer been aware of any products that are not moving or in bad condition ?

  • COMMENTS

SCHEDULE

  • Is Department following master schedule set by the company ?

  • COMMENTS

SANITATION

  • Are shelf displays clean and in good condition ?

  • Utensils, equipment: Clean, organized, properly stored?<br>

  • Hand-wash sink: accessible, uncluttered, hot 100F & cold running water, soap & paper towels available<br>

  • Are Team Members washing there hands ? <br>{ Scrub hands for 15-20 seconds with soap & water) <br>

  • Sanitizer Buckets: Towel in bucket and sanitizer level at 200-300 PPM?<br>

  • PG dispensers properly working ? Department must have Quat test strips available?<br>

  • COMMENTS

SAFETY

  • All floors in good condition,to include dry/free of debris/spills or trip hazards ?

  • Are team members using carts to move heavy items ?

  • Are team members wearing company approved SFC slip resistant shoes ?

  • Are tem members wearing Personal Protection Equipment (Gloves & Glasses) when cooking in deep fryer?

  • COMMENTS

Receiving

  • Is the credit section clean and organized ?

  • Is the compactor locked when not in use? <br>( must only have company approved lock)

  • Is all receiving door closed and locked after receiving hrs?

  • Are all emergency exits clear and free from obstruction?

  • Is the grease trap clean?

  • Comments

Management Signature

  • Store Director Signature

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