Crowns
Excellent
Good
Fair
Poor
Very Poor
Posters
Excellent
Good
Fair
Poor
Very Poor
DMB
Excellent
Good
Fair
Poor
Very Poor
Toy Display
Excellent
Good
Fair
Poor
Very Poor
Signage
Excellent
Good
Fair
Poor
Very Poor
Flyers
Excellent
Good
Fair
Poor
Very Poor
Cleanliness** Less Significance
Bins
Excellent
Good
Fair
Poor
Very Poor
Tables
Excellent
Good
Fair
Poor
Very Poor
Dining Area
Excellent
Good
Fair
Poor
Very Poor
Uniform
Excellent
Good
Fair
Poor
Very Poor
Greeting
Excellent
Good
Fair
Poor
Very Poor
Tone
Excellent
Good
Fair
Poor
Very Poor
Helpfulness
Excellent
Good
Fair
Poor
Very Poor
Upselling
Excellent
Good
Fair
Poor
Very Poor
Speed
Excellent
Good
Fair
Poor
Very Poor
Cleanliness
Excellent
Good
Fair
Poor
Very Poor
Accuracy
Excellent
Good
Fair
Poor
Very Poor
Signage
Excellent
Good
Fair
Poor
Very Poor
Functionality
Excellent
Good
Fair
Poor
Very Poor
Bolt
Excellent
Good
Fair
Poor
Very Poor
Wolt
Excellent
Good
Fair
Poor
Very Poor
Customer 1
Very Fast < 2 Minutes
Fast < 3 Minutes
OK 3 < 4 Minutes
Slow 4 < 5 Minutes
Very Slow >5 Minutes
Customer 2
Very Fast < 2 Minutes
Fast < 3 Minutes
OK 3 < 4 Minutes
Slow 4 < 5 Minutes
Very Slow >5 Minutes
Customer 3
Very Fast < 2 Minutes
Fast < 3 Minutes
OK 3 < 4 Minutes
Slow 4 < 5 Minutes
Very Slow >5 Minutes
Customer 4
Very Fast < 2 Minutes
Fast < 3 Minutes
OK 3 < 4 Minutes
Slow 4 < 5 Minutes
Very Slow >5 Minutes
customer 5
Very Fast < 2 Minutes
Fast < 3 Minutes
OK 3 < 4 Minutes
Slow 4 < 5 Minutes
Very Slow >5 Minutes
Average Waiting Time
Average Waiting Time
Very Fast < 2 Minutes
Fast < 3 Minutes
OK 3 < 4 Minutes
Slow 4 < 5 Minutes
Very Slow >5 Minutes
Food Temperature
Excellent
Good
Fair
Poor
Very Poor
Food Presentation
Excellent
Good
Fair
Poor
Very Poor
Build
Excellent
Good
Fair
Poor
Very Poor
Order Accuracy
Excellent
Good
Fair
Poor
Very Poor
link copied
Damon Debono
MIA Marketing Audit
Review of Marketing Material & Guest Experience
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