Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Warm Greeting Provided
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Telephone etiquette meets standard
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Guest name is verified and used during interaction at least 3 times
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Room number is verified
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Number of guests being served is verified
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Delivery time quoted to guest
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Complete order repeated to guest (including special requests, condiments mentioned by guest)
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Host knowledgeable about menu offerings
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FreshBites program explained to guest
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FreshBites delivery options explained ($5 delivery or free pickup)
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Further assistance offered to the guest
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Warm and sincere closing offered and appreciation demonstrated
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If Elite Member - Guest was thanked for their loyalty.
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Room service order was accurate and delivered within 25 mins
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Upon delivery guests signature was obtained - and guest was thanked for their loyalty (if applicable)
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Host’s Signature
