Midlands Branch Healthcheck Q3 2012 V2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Details

• Store Name

• Store Number

• Select date

  Date

On The Shop Floor

• Evidence of Shopfloor Leadership in place. X spot or Till Dwell in relation to sales floor status along with Shopfloor selling

  1

  2

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  4

  5

• Evidence of Sales Advancement Training delivered through Tariff Tailor, TRUST & HACCS behaviours of team

  1

  2

  3

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  5

• Evidence of store teams reviewing WCSS trends with a Branch & Territory plan with Customer Commitments live in store

  1

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  5

• Witness Tariff Tailor being delivered consistently

  1

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  3

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  5

• Witness correct upsell journey for customers adding value through correct questions and solutions being provided

  1

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  3

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  5

• Witness correct upsell journey for customers adding value through correct questions and solutions being provided

  1

  2

  3

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  5

Inspire & Guide

• Behaviours evident that the Manager & team are creating an environment which inspires and guides customers through conversations and interaction with the use of Sales Advancement & E-Learning to support with this

  1

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  5

• Evidence & understanding from the store team that they have knowledge of the company vision, and how to bring this to life for our customers, evidenced through employee PDR's, Talent Matrix, development and Reviews

  1

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  5

• Witness team members demoing a Smartphone or tablet while incorporating an inspire and guide approach

  1

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  5

• Witness team members downloading Bill Angel & or Device Advice for their customers

  1

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  5

Store Presentation

• Evidence the store has executed POS and Fixtures to VM whilst following their current Macro Plan. (Reaction to fill gaps where neccasry)

  1

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  5

• Entrance, Sales Floor and Customer areas all clean, clear and dust free. (Check FSDU's)

  1

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  5

• Slat walls are full with products spaced & faced, clean and dust free. Store plan in place to replenish key lines.

  1

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  5

• Store windows executed to plan, clean and bright. Stores have a commercial appeal for passing customers. (Inc Legal vinyl)

  1

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  5

• Witness DEMO Products / Live Devices being used and brought to life on the Shopfloor. (Device Advice / Eye Openers etc)

  1

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  5

Back of House

• Evidence of daily briefings in place covering Products, Customer & Store Performance with the whole team throughout the day

  1

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  5

• Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently

  1

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  5

• Evidence of back of house stock stored tidily, secured correctly, uncluttered and store is adhering to Health & Safety Guidelines

  1

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  5

Finance

• Manager and team aware of the Store KPI performance in line with Regional / Territory Plan (WCSS / CR / Famous for Geek Squad)

  1

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  5

• BM maintaining creating clarity with our teams engaging them. With our new challenges and creating a performance environment to deliver success

  1

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  5

• BM & team aware of Christmas MPV Incentive, store MPV targets, and tracker in place and updated

  1

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• Midland Success Measures tracker is visible and is being updated daily

  1

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  5

Next Steps / Actions

• Agreed Next Steps / Actions

• Supporting Photos

  Media

• Branch Manager / Deputy

  Sign