Miller & Carter BSA 19

• Document No.

• Restaurant Name

• BUN Number

• RBM Name

• Manager Name

• Conducted on

  Date
• Location
  Address

• Carried out by

• Manager Signature

  Sign

1. External Areas

• Signage clean, no damage & lit where appropriate

  Yes

  No

  N/A

• Car park litter and weed free

  Yes

  No

  N/A

• Outside lights clean and on at appropriate times

  Yes

  No

  N/A

2. Lobby Area

• Front mat clean

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

• Display cabinets premium and clean

  Yes

  No

  N/A

3. Main Bar/Restaurant Area

• Corners and skirting clean including stairs if appropriate

  Yes

  No

  N/A

• Floors and carpets clean and vacuumed

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

• All light bulbs correct colour and wattage

  Yes

  No

  N/A

• Mirrors sparkling

  Yes

  No

  N/A

• Tables clean and crack free

  Yes

  No

  N/A

• All menus clean no dog ears

  Yes

  No

  N/A

• Cocktail menus on every table

  Yes

  No

  N/A

• Salt & pepper full and clean

  Yes

  No

  N/A

• No chewing gum on furniture

  Yes

  No

  N/A

• Chairs, sofas and fixed seating clean & in good condition

  Yes

  No

  N/A

• Bar & restaurant at correct temperature

  Yes

  No

  N/A

• Smells clean

  Yes

  No

  N/A

• Appropriate music playing at the correct level

  Yes

  No

  N/A

• No marks/chips on paint work

  Yes

  No

  N/A

• Server station clear of all debris and stocked for session (tidy as go in place)

  Yes

  No

  N/A

• Sufficient cutlery & crockery available

  Yes

  No

  N/A

• All crockery clean and smear free

  Yes

  No

  N/A

• Tea lights on every table (at dusk)

  Yes

  No

  N/A

• Appropriate lighting for time of day - dimmed at dusk

  Yes

  No

  N/A

4. Bar Servery

• Price list up to date showing correct prices and ABV’s

  Yes

  No

  N/A

• Bar counter clean, polished and sparkling

  Yes

  No

  N/A

• Beer fonts clean (not iced up) - no badges missing

  Yes

  No

  N/A

• All brass fittings polished

  Yes

  No

  N/A

• Back bar clean, uncluttered and neat

  Yes

  No

  N/A

• Back Bar mirrors clean and smear free

  Yes

  No

  N/A

• Display fruit fresh (Lemons/limes/oranges)

  Yes

  No

  N/A

• Wine display clean & dust free

  Yes

  No

  N/A

• All fridge lights switched on and working

  Yes

  No

  N/A

• Fridges working to correct temperature

  Yes

  No

  N/A

• Fridge fully stocked with block facings

  Yes

  No

  N/A

• Fridges sparkling clean (internal and external)

  Yes

  No

  N/A

• All fridges stocked with bottle labels facing forward

  Yes

  No

  N/A

• Spirits on back bar clean & dust free and pourers pointing to the right

  Yes

  No

  N/A

• 25ml/50ml/125/175ml measures available

  Yes

  No

  N/A

• Drinks garnish ready and looking fresh

  Yes

  No

  N/A

• Glass shelves cleaned and organised, all glassware sparkling and clean

  Yes

  No

  N/A

• Glass wash area clean, tidy and well organised

  Yes

  No

  N/A

• Waste bins/bottle skips/glass bin clean

  Yes

  No

  N/A

• Correct white wine by the glass open & fresh

  Yes

  No

  N/A

• White and rose wine chilled

  Yes

  No

  N/A

• Sufficient clean wine buckets

  Yes

  No

  N/A

• Red wine available at room temperature

  Yes

  No

  N/A

• No wine out of stock

  Yes

  No

  N/A

• Tills clean

  Yes

  No

  N/A

• Coffee machine clean and working

  Yes

  No

  N/A

• Sufficient clean cups, saucers, tea pots, lids sugar bowls, jugs and spoons

  Yes

  No

  N/A

• Full selection of coffee's & teas available

  Yes

  No

  N/A

• No chewing gum under counter

  Yes

  No

  N/A

• Back bar displays - artistic design (wine glasses not merchandised)

  Yes

  No

  N/A

5. Toilets

• Toilets clean and fresh smelling

  Yes

  No

  N/A

• Floors, tiles and mirrors sparkling

  Yes

  No

  N/A

• Door plates and door handles sparkling clean

  Yes

  No

  N/A

• No graffiti on the back of toilet doors or in cubicles

  Yes

  No

  N/A

• Hooks on back of all toilet cubicle doors, all locks working

  Yes

  No

  N/A

• Light bulbs all working

  Yes

  No

  N/A

• Sinks (and around) sparkling, taps working, hot and cold water available

  Yes

  No

  N/A

• Soap dispensers at least half full

  Yes

  No

  N/A

• Toilet tissue dispensers full and working 2 rolls in dispenser

  Yes

  No

  N/A

• Dryers clean and working

  Yes

  No

  N/A

• Disabled toilets sparkling clean - Cord to floor - Check alarm

  Yes

  No

  N/A

3. Miller and Carter Brand Hallmarks in Place

• Shining brass and gleaming glass

  Yes

  No

  N/A

• Sparkling fruit bowl displayed on front bar, filled with fresh lemons & limes

  Yes

  No

  N/A

• Fresh white lilies

  Yes

  No

  N/A

• Great cabinet and wine displays

  Yes

  No

  N/A

• Beautiful restrooms

  Yes

  No

  N/A

• WOW food and drink delivery - all food delivered together; no auctioning

  Yes

  No

  N/A

• Actively recording Raving Fans - ringing the bell

  Yes

  No

  N/A

• Perfect steak serve - seasoned, cooking degree, markings, accompaniments

  Yes

  No

  N/A

• Plus 1 steak and product knowledge and personal recommendations

  Yes

  No

  N/A