MMAL ASM Dealer Contact Report

• Document No.

• Dealer

• Site

• Conducted on

  Date

• Prepared by

• Personnel

• Type of Contact

  On Site Visit

  Off Site Visit

  Phone

  Email

Follow up from previous discussions

• Issue or Topic being followed up

Follow up

• Issue / Topic

• Agreed Action

• Outcomes

• Attachments

  Media

• Further follow up required

• Follow up information

• Attachments

  Media

Notes

• Notes

Note

• Topic

• Details

• Attachments

  Media

• Follow up required

• Follow up information

Issues & Agreed Actions

• Identified Issues

Issue

• Issue Description

• Agreed Action

• Attachments

  Media

• Follow Up Required

• Follow Up Information

Sales Plan

• Completed Sales Plan document attached

• Attachment

  Media

• Comments

Quarter Target & RDA's

• Quarter

  Qtr 1

  Qtr 2

  Qtr 3

  Qtr 4

• April

• May

• June

• July

• August

• September

• October

• November

• December

• January

• February

• March

• Quarter Shortfall

• Do you expect to achieve quarter target?

  Yes

  No

  N/A

• Please explain reasons

• What volume do you expect to achieve?

• What are you doing to ensure you achieve this volume?

Marketing

• Marketing Activity

Planned marketing activity

• Description of marketing

• Spend

• Total Spend

• Spend per RDA

Staffing Resources

• Sales staff required to achieve target

• Deloitte benchmark = 14 units per sales person.
  Required Sales Staff = Target / 14

• Do you have sufficient sales staff numbers?

  Yes

  No

  N/A

• What is your plan to achieve this volume without adequate sales staff resources?

Stock & Pipeline

• Available stock in pipe for quarter

• Additional stock required to achieve target

• Additional stock required for 1.5 month stock holding

• 1.5 months stock = year target / 12 x 1.5

Performance Review

• Primary Criteria

  0 out of 3

  1 out of 3

  2 out of 3

  3 out of 3

• Minimum performance requirement is to achieve 2 out of 3 primary sales criteria.
  Please provide action plan.

• Action Plan

  Yes

  No

  N/A

• Sales Mix

  Yes

  No

  N/A

• Market Share Comparison

  Yes

  No

  N/A

• VFACTS Portal
  https://au.polkinsight.polk.com

• MTIP

  Yes

  No

  N/A

• Accessories

  Yes

  No

  N/A

• Accessories FAQS
  http://www.mitsubishi-motors.com.au/customer-assistance/accessories-faqs

Stock

• Pool Stock Top up

  Yes

  No

  N/A

• OTD

  Yes

  No

  N/A

• Dealer Stock and Pipeline

  Yes

  No

  N/A

• Model Mix

  Yes

  No

  N/A

• Pre-Reported Stock

  Yes

  No

  N/A

• Aged Stock

  Yes

  No

  N/A

Order Tracking

• Mitsubishi dealers are required to report floor traffic via the dealer portal (SAP) daily.
  
  It is our expectation that dealers should be able to provide MMAL representatives with an accurate RDA estimate when requested.

• Enquiry & Orders

• Attachments

  Media

• Competitor Information

CSI

• Current Result

  Yes

  No

  N/A

• Action Plans

  Yes

  No

  N/A

• Mitsubishi CSI Portal

Checklist

• POS

  Yes

  No

  N/A

• SAP Sales Staff

  Yes

  No

  N/A

• Demo Check

  Yes

  No

  N/A

• Non Genuine Accessories Displayed

  Yes

  No

  N/A

• Dealer Website

  Yes

  No

  N/A

Documents provided for this meeting

• Dealer Performance Report

• VFACTS Report

• MTIP Status Report

• Control Report (stock pipeline)

• Pool Stock Report

• Dealer Order Tracking Report

• Additional Information / Notes

• Attachments

  Media

Signatures

• Not Signed (email to relevant parties)

• This report will be filed for future reference by MMAL staff.

• Dealer Representative

  Sign

• MMAL Representative

  Sign