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  • MOD name :

  • Bonjour à tous,
    Kindly see below my report.
    Please take corrective actions within your department and share with your team in your morning briefing.
    Merci et bonne journée
    good night

  • Your MOD changed to 6.30 to 10.30 from tonight. Do not send too many photos on viber if no necessary
    Only attach in this tablet

Hotel de Paris

  • Manager on duty must be present in the lobby of hotel de Paris between 6.30 to 7.30 & 8.30 to 9.30 with his name and photo on the MOD desk

  • Hotel de Paris lobby : all lights are on

  • Fragrant smell ?

  • Music is on with the right volume

  • All public TV are on and updated

  • Luggage room well maintained

  • Receptionist greet guest by " Bonjour, Xin Chao"

La Crique dinner

  • Dinner buffet start from 6pm with only 1 only access from Cafe Postal side

  • Staff interaction with guest<br>

  • Overall cleanliness

Cafe postal

  • Menu condition is good

  • Bathoom cleaned an good smell ?

  • Overall cleanliness

La Taverne

  • All equipments and facilities are protected well?

  • Staff present

  • Music attracting

  • Bathroom

  • Overall cleanliness

L'Etable

  • Outdoor set and clean<br>

  • buffet set-up attracting with fresh vegetables and buffet nametags

  • Open kitchen good condition ?<br>

  • Lighting

  • Overall cleanliness

Le Grenier

  • Number of guests at the time of the visit

  • Bar counter is clean ?

  • No glass or cups left on any table unoccupied

  • Games well maintained<br>

  • Outdoor light on ?

  • Outdoor terrace clean? nothing on the floor

  • Books well arranged in shelves

  • Toilets clean ?

  • Overall cleanliness

  • Beverage are all locked and not accessible at closing time

La Piscine

  • Number of guests at the time of the visit

  • Life guard present and taking care of guest safety

  • Music ?

  • Fitness corner in good conditions<br>

  • La Solution is well arrange, items displayed nicely

  • Add media

  • Overall cleanliness

Roi-Tapas

  • All equipments and facilities are protected well?

  • Number of guests at the time of the visit

  • Music is nice

  • Draft beer is closed in the street

  • Outdoor areas clean and well set

  • BBQ area looking good

  • Bar counter arranged propery, not in mess<br>

  • Back of house in good conditions (stewarding)

  • Nothing left outside at closing time (no napkin, no glass, no decoration, no menu), except tables, chairs and trolley

  • Overall cleanliness

  • Beverage are all locked and not accessible at closing time

Indochine

  • Overall cleanliness

  • Beverage are all locked and not accessible at closing time

Hotel de Lyon lobby

  • Remarks

  • Overall cleanliness

Rhone spa

  • What time is your inspection?

  • The receptionist is at the desh when you enter ?

  • TV is on ?

  • Reflexology outdoor in good conditions<br>

  • Staff grooming good<br>

  • How many massage made today ?

  • Overall cleanliness

  • Add media

La Troquet Du Coin

  • Bar counter condition is good

  • No garbage left

  • Overall cleanliness

Meeting rooms

  • Francois : clean and ready for event (if any)

  • Henri : clean and ready for event (if any)<br>

Louis table tennis room

  • Rackets and table in good condition

  • No garbage left

  • Overall cleanliness

  • How many bookings made today ?

  • Add media

  • Overall cleanliness

Le Terroir

  • Outdoor furniture arranged and clean

Guest interaction

  • Guest 1 name and feedback :

  • Guest 2 name and feedback :

  • Guest 3 name and feedback :

VIP room in house tonight

  • Total number of VIP in house ( arrived today + stay over)

  • Did you meet or contact all of them personally ? (check with Guests Experience & conduct for the rest)

  • Please list the place you have met or talk to them. Ask reception of restaurant to call you when they see them.
    Present yourself as the manager on duty and give your name card, name or contact number is necessary.

  • VIP 1, name : Nationality : Room number :

  • VIP 2, name : Nationality : Room number :

  • VIP 3, name : Nationality : Room number :

  • VIP 4, name : Nationality : Room number :

  • VIP 5, name : Nationality : Room number :

  • Remark / incident / special follow up care to do :

Back of house

  • Overall cleanliness of Ma Maison corridors

  • Overall cleanliness of Canteen Bonjour Resto

  • Please mention if any incident involving staff :

  • Staff grooming (name tag, uniform, make up)<br>

  • Comment if any:

  • Offices closed and light are turn off ?

10.00 pm - last round

  • Closing of l"Etable : all fine

  • Add media

  • Closing of Le Grenier : all fine

  • Add media

  • Closing of Roi-Tapas : all fine

  • Add media

  • Closing of Cafe Postal : all fine

  • Add media

MOD room stay

  • You need to select one room "randomly. Ask the reception to show you the list of "vacant clean rooms" and select one. Any room but never select the same.
    Write your feeling and impression and imagine that you are "guest paying this room".
    Be objective and constructive

  • Room number :

  • Sleep well ?

  • Wifi-quality

  • Quiet ?

  • Overall cleanliness

  • Please provide 2 photos

  • Add media

  • Add media

Mini bar

  • Enough items compared to the list

  • Take photo if any

  • Overall comment about the room :

Morning patrol

  • Overall tour du village conditions

  • Please provide 2 photos

  • Add media

  • Add media

La Crique breakfast

  • Please provide 2 photos

  • Add media

  • Add media

  • Breakfast is ready at 6.30 am

  • 1 cashier is welcoming guest with smile

  • Standard greetings are applied : Bonjour, Xin Chao to all guests ?

  • Hostess check room number and number of persons ?

  • MOD must be present in the entrance of La Crique from 6.30 to 7 am and greet first guest

  • Are the VIP have reserved table in the restaurant ?

  • Buffet nametags are all set

  • Music is on

  • Overall cleanliness of La Crique

La Cote D'azur

  • Please provide 2 photos

  • Add media

  • Add media

  • 1 cashier is welcoming guest with smile

  • Hostess check room number and number of person?

  • Music is on

  • Overall cleanliness

  • All name tags are set?

Buffet Breakfast is compulsory

  • How is the taste?

  • Which dish do you like best?

  • Add media

  • Which dish that you think is the worst?

  • Add media

End

  • Remark and information for morning team to follow up :

  • Recommendations for improvement, ideas for better, faster and stronger :

  • Thank you for support and observations, please send this report by Viber to MFV MOD Group by 9 am.
    Take off after your lunch

  • Handover the tablet to security for charging

  • Please write the name of the security to whom you gave the tablet

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  • Please sign

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