Information

  • Prepared by

  • Conducted on

  • MANAGER ON DUTY BRIEF

    Hours of Duty:

    · Weekdays (Monday to Friday) from 7pm to next day 9am
    · Weekends (Saturday and Sunday) from 9am to next day 9 am

    MOD Process:

    MOD reservations are excluded from the check-in procedure.

    Uniform employees to be in uniform during the MOD shift and non-uniform employees to be in a professional attire during the MOD shift

    At the start of the shift, the MOD has to sign attendance at the Front Desk.

    Room key and the MOD checklist are to be collected from the Front Desk.

    MOD needs to attend morning meeting on the next day and de-brief on happenings during the shift.

    Completed MOD checklist to be handed over to the Executive Secretary.

    The MOD on Friday and Saturday will give handover to the incoming MOD and the Front Office Duty Manager.

    The MOD on Sunday will submit the information and documents for all three shifts on Monday morning.

    Room needs to be checked out latest by 12 noon on the next day.

    MOD Entitlements:

    During the shift, MOD may have food and soft beverages in MOF only (Buffet during day and A la carte during night if no spread of buffet).

    MODs are not allowed to incur any incidental charges to their room (Internet, minibar, Laundry (inner garments).

    No family stay for MODs on weekends is allowed.

  • MOD

OCCUPANCY INFORMATION

  • Available rooms

  • Inhouse

  • Closing occupancy

  • Early Morning Arrivals for Next Day

  • Please click add button and add room / details

  • Early morning arrival details
  • Add room no and details

  • Arrivals Pending the same day

  • Please click add button and add room / details

  • Arrivals pending details
  • Add room no and details

  • Room moves

  • Please click add button and add room / details

  • Room move details
  • Add room no and details

Requests Info

  • Wake Up Call Requests

  • Please click add button and add room / details

  • Wake up requests
  • Add room no and details

  • Breakfast Knobs

  • Please click add button and add room / details

  • Break fast knob put in rooms
  • Add room no and details

Guest Feedback / Incidents

  • Guest Met

  • Please click add button and add reason as text

  • Positive feedback
  • Add room no and feedback details

  • Please click add button and add reason as text

  • Negative feedback
  • Add room no and feedback details

  • Guest Complaints

  • Please click add complaints button and add details with action taken as text

  • Complaints
  • Add room no and complaint details

  • Please ensure the complaints are logged in hot SOS

  • Incidents

  • Please click add incidents button and add details with action taken as text

  • Incidents
  • Add room no and incident details

  • Please submit a detailed incident report to security

  • Accidents

  • Please click add accidents button and add details with action taken as text

  • Accidents
  • Add room no and accidents details

  • Please submit a detailed incident report to security

Guest room floors- walk through report

  • Third floor

  • please note the issues observed above, Also enter the time below.

  • Select date

  • please enter the time below.

  • Select date

  • Second floor

  • please note the issues observed above

  • Select date

  • please enter the time below.

  • Select date

  • First floor

  • please note the issues observed above

  • Select date

  • please enter the time below.

  • Select date

  • Ground floor

  • please note the issues observed above

  • Select date

  • please enter the time below.

  • Select date

Public area - walk through report

  • Main porch

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Entry exit-guest

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Hotel periphery

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Recess

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Klinx

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Lobby

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Lobby washrooms

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Reception

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Ministry of Food

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • MOF Washrooms

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Mof corridor

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Pool side

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Meeting rooms

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Hilton Fitness

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Spa and banquet area under construction

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Fire exits

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Ramps

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Guest elevators

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Other Remarks / Observations (if any)

  • Select date

  • Details

BOH AREAS

  • Upper basement car park

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Lower basement car park

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Service elevators

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Time office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Hygiene lab

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Security office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Receiving area

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Garbage rooms

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Finance

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Purchase

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Cash Counting office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Interview Room

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • F&B office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Sales office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Human resources

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Training room

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Knowledge room

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Cafeteria Kitchen

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • D'Blues

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Housekeeping

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Doctors room

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • TM Gym

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Linen and uniform room

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Laundry

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Male lockers

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Female lockers

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Kitchen areas

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Main kitchen

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Front office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Front office corridor

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • GM office

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Engineering areas

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Stores

  • Select date

  • please select from the list of issues below, or choose to note the issue unlisted as "add notes" above

  • Issues noted

  • Please attach photo

  • Please attach photo

  • Please attach photo

  • Please attach photo

Security

  • Select date

  • Cameras

  • Fire panel

  • Project security desk manned

  • Fire alarms

  • Potential hazards

Team members

  • Ladies Drop

  • Incidents

  • Accidents

  • MOD SIGNATURE

  • GM SIGNATURE


  • This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2014 Hilton Worldwide Proprietary and Confidential

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.