MOD Report 2021

Luggage disinfection at front lobby

Breakfast Mingle | meet Elite member ( min. 2 rooms)

Meet non member | check satisfaction (minimum 2 rooms)

Room checking for VIPs arrival

Welcome drink is offer at check in

If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

Warm welcome/greeting provided include The 16/6 rule is consistently displayed.

Over member enrollment & ID card scan self service

Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

Well-groomed and professional, wearing a uniform with new norm protocols

Room number provided discreetly, non-verbally

Guest name used during the experience, when known

Key packet delivery with tray

The associate provided directions to the room/suite or elevator

"The check-in process was error free and must be followed:

Guest key card must work

Guest assigned to an unoccupied room

Guest assigned to a clean room"

The associates prepared proper Registration Card and ask to sign at both side.

The associate offers information about the hotel

Non Members - Associate offers enrollment into the Loyalty program to guest at check-in

Internet assistance offered at check-in

Further assistance offered to the guest such as luggage assistance , concierge service etc

Warm and sincere closing offered and appreciation demonstrated

Hygiene set and digital scan code in available

Restaurant digital menus are offered are clean and in good condition

Greeter - The associate sincerely and personally welcome each and every guest

Greeter - The associate provided a warm and sincere closing by thanking them for joining them for ( Breakfast/ Lunch/ Dinner )

Server - The associate sincerely and personally welcome and Farewell each and every guest<br>

Server - The associate maintained good posture, eye contact and smiled throughout the interaction<br>

The associates must be professionally attired or in uniform and exhibit professional vocabulary

The associate provided a warm and sincere closing, thanking the guest at the conclusion of the service<br>

The overall experience met guest expectations and was free of negative distractions<br>

Restaurant Cleanliness Walls/Doors/Ceiling/Windows/Treatments

Restaurant Cleanliness - Furniture/Equipment/Décor Items

Beverage served in maximum 5 minute after guest order

Did the server asking you for the second drinks (glass is almost empty)

Any server/ Supervisor/Manager did quality check to your table

Server – associate Maintain cleanliness of your table and all the guest

Server- associate mentioned the name of the Food/Beverage serving to you table<br>

Server- Associate fully helpful and attentive <br>

Server-Associate well inform our product F&B<br>

Server –Repeat your order <br>

Door Bell switch is in good condition

Door Bell is Operational

Switch Board is in good condition ( inside room)

Door Frame is in good condition (no dents / scratches)

Door is in good condition (no scratches / dents)<br>

Vingcard Lock has no visible damage

Vingcard double lock system operational

Fire Exit plan is placed

Fire Exit plan is clean and accurate

Peep hole is present

Peep hole is clean

Door Closing (door closer working)

Door closer

grouting floor in good condition at the entrance

Wall at entrance in good condition (stains etc)

Door Frame is in good condition (no dents / scratches)

Door is in good condition (no scratches / dents)

Door operate freely

Shelves are secure and sturdy

Shelve is in good condition (no dents / scratches)

Hanger Rod is fixed securely<br>

Hanger rod is in good condition (no dents / scratches)

Storage shelves are in good condition (no dents / scratches)

Overall finish inside the wardrobe is good.

Electronic safe is open / operational

Luggage rack is in good condition (no dents / scratches)

Luggage rack is sturdy

Mirror is in good condition (no damage/dents/scratches)

Mirror surface is in good condition (not stained/desilvered)

Counter is in good condition (not damaged / scratched)

Minibar fridge is in good condition (no damage)

Minibar fridge is operational (on direct power)

Door is able to open freely

TV is properly mounted

TV is operational

TV channels are programmed in order and clear

TV remote is in proper working condition

TV cables are properly concealed

TV board is clean and defect free

Working table is in good condition (no dents / scratches)

Working table glass is in good condition

Working table leg is good condition

Power points and USB plug are in good condition

Power points are in proper working order

Data cable is in good condition

Windows are in good condition (properly sealed)

Glasses are not scratched / damaged

Curtain channels are properly fixed with curtain stoppers

Curtains are fitted and are the right length

Curtains ensure no light penetration

Curtain guide rods are installed.

Curtains are in good condition (no tears/stains)

Sliding door to balcony is in good condition

Sliding door operates smoothly

Balcony Flooring is in good condition

Balcony railing is in good condition

Balcony railing is sturdy and secure

Balcony light fitting is operational

Bed and bed

side tables

Beds and bed base are in good condition (no damage)

Mattress is in good condition (no damage / ripped / stains)

Head board is in good condition (no damage / ripped / stains)

Head Board is properly mounted

Headboard mount (side woodwork) is properly finished

Bed side tables are in good condition (no damage / scratches)

Bed side lamps are in good condition

Bed side lamps are working

Bedside switch board is in good condition

Power points and USB plug are operational

Alarm is in proper working condition

Radio is proper working condition

Telephones are in good condition

Telephone face plates are placed properly

Telephones are operational<br>

WC is fitted securely

WC seat is in proper working condition

WC flush is in proper working condition

WC wall areas wall in good condition (no scratches / stains)

Toilet roll holders are in good condition and properly fitted

All light fittings in the bathroom are in proper working condition

Hinge is in good condition

Jet Sprayer

Robe hook is in good condition and properly fitted

Grab bar is in good condition and properly fitted.

Shower Glass is in good condition (no cracks / chips)

Shower fittings are in proper working condition

Hand sower

Soap holder is fitted securely

Shower drains water

Shower drain cover is fitted

Rain Shower is fully functional in terms of water dispense

Wash Basin counter is in good condition

Wash Basin is in good condition

Wash Basin tap is in proper working condition

Wash basin water stopper is functioning without leakage

Bathroom mirror is fixed securely

Mirror frame and fitting is in good condition

Light fitting is in good working condition

Light switches/regulator/shaving socket are in good condition

Towel holder is secured

Vanity lights below the vanity table is working

Towel compartment area is in good condition

All walls are in good condition (no stains/marks/scratches)

Ceiling is in good condition (no stains/marks/scratches)

All artwork in the room is in good condition

Wall length mirrors is in good condition

Skirting along the room is in good condition