MOD REPORT OSS

• Conducted on

  Date

• Prepared by

SHIFT DETAILS

• Duty Manager on Shift:

• Occupancy:

• Date:

  Date

• Expected Arrivals:

• Signature:

  Sign

• Expected Departures:

• Guests In-house:

• Shift Time:

  Date

• OVERALL COMMENTS

FEEDBACK FROM THE GUESTS WHO WILL DEPART THE FOLLOWING DAY (MINIMUM 3 VILLAS), SHORT STAYING GUESTS SHOULD BE PRIORITIZED

• GUEST NAME

• VILLA #

• ARR DATE

  Date

• DEP DATE

  Date

• FEEDBACK

• GUEST NAME 2

• VILLA #

• ARR DATE

  Date

• DEP DATE

  Date

• FEEDBACK

• GUEST NAME 3

• VILLA #

• ARR DATE

  Date

• DEP DATE

  Date

• FEEDBACK

Public Areas / Beaches

• Yes

  No

  N/A

• All pathways around the resort are clean & tidy

  Yes

  No

  N/A

• All pathway lights are in good condition

  Yes

  No

  N/A

• Beach is clean and tidy

  Yes

  No

  N/A

Arrival Jetty and Harbor

• Proper Condition (lights, cleanliness, etc.)

  Yes

  No

  N/A

• Jetty and Harbor Area

• All boats are properly parked and anchored

  Yes

  No

  N/A

• Boat fenders are in good condition

  Yes

  No

  N/A

Front Office

• Yes

  No

  N/A

• Lobby Entrance clean & tidy

  Yes

  No

  N/A

• Umbrellas available by the Entrance of Lobby

  Yes

  No

  N/A

• Colleague present at Front Desk upon arriving

  Yes

  No

  N/A

• Folders with excursions and special menus are at the reception

  Yes

  No

  N/A

• Lobby clean & tidy (desk, windows, sofas, cushions nicely arranged, etc

  Yes

  No

  N/A

• Lobby Lights are in good condition

  Yes

  No

  N/A

• Toilets & Washrooms are clean and tidy

  Yes

  No

  N/A

• Hand Towels, Tissue provided in the washrooms

  Yes

  No

  N/A

• Back office clean & door shut

  Yes

  No

  N/A

TGI DIVE CENTER

• # Colleagues at Reception

  Yes

  No

  N/A

• # Guest who went for diving

  Yes

  No

  N/A

• # Guests who used water sports facilities

  Yes

  No

  N/A

• Water Sports area is clean & neatly arranged

  Yes

  No

  N/A

• Dive Center is clean & tidy

  Yes

  No

  N/A

• Water sports facilities in good condition

  Yes

  No

  N/A

Gym / Kids Club / and Waiting Lounge

• Lighting in good condition

  Yes

  No

  N/A

• Changing Room and bathroom clean & tidy

  Yes

  No

  N/A

• Seating facilities in good condition

  Yes

  No

  N/A

• Gym is clean & tidy

  Yes

  No

  N/A

• Gym Facilities & lights in good condition

  Yes

  No

  N/A

• Gym setup ready (Water, lights, etc.)

  Yes

  No

  N/A

ELENA Spa

• # Colleagues available at Reception upon arrival

  Yes

  No

  N/A

• Spa Entrance is clean & tidy

  Yes

  No

  N/A

• Spa Lightings, music, and Ambience in good condition

  Yes

  No

  N/A

• Relaxation area is clean & tidy

  Yes

  No

  N/A

• Water pond is clean, and all lights are working

  Yes

  No

  N/A

• Spa seating facilities are neatly arranged

  Yes

  No

  N/A

• Toilet & Rest rooms are in clean & tidy

  Yes

  No

  N/A

Just Grill / Just Wok

• Entrance to Just Grill is clean & tidy

  Yes

  No

  N/A

• Adequate # colleagues

  Yes

  No

  N/A

• Both Restaurant Lights and furniture in good condition

  Yes

  No

  N/A

• Music system is in good condition and playing

  Yes

  No

  N/A

• Toilets & Washrooms are clean & tidy

  Yes

  No

  N/A

• Both Restaurant Menus are in good condition

  Yes

  No

  N/A

• Both Restaurant Deck and Beach area clean & tidy

  Yes

  No

  N/A

Guest Villas

• Arr/Show Villas are setup and ready

  Yes

  No

  N/A

• AC’ and Lights s in Vacant Villas are switched off

  Yes

  No

  N/A

• Villa surroundings are clean & tidy

  Yes

  No

  N/A

• Lagoon villa Swimming Pools are clean & vacuumed

  Yes

  No

  N/A

SANGS Bar and Pool

• Adequate # colleagues

  Yes

  No

  N/A

• Entrance to Sangs bar is clean & tidy

  Yes

  No

  N/A

• Umbrellas available by the Entrance of Sangs

  Yes

  No

  N/A

• Sangs Deck and Beach area clean & tidy

  Yes

  No

  N/A

• Lights and furniture in good condition

  Yes

  No

  N/A

• Bar Menus are in good condition, clean and paper not torn and crumbled

  Yes

  No

  N/A

• Check if Cocktail and Mock tail of the day are available

  Yes

  No

  N/A

• Music system is in good condition and playing

  Yes

  No

  N/A

• Toilets/Washrooms are clean & tidy

  Yes

  No

  N/A

• Swimming Pool light are in good condition and working

  Yes

  No

  N/A

• Swimming Pool clean & vacuumed

  Yes

  No

  N/A

• Poolside table, chairs, Sun loungers in good condition

  Yes

  No

  N/A

The Courtyard / Kitchen

• Adequate # of colleagues

  Yes

  No

  N/A

• Entrance to Restaurant is clean & tidy

  Yes

  No

  N/A

• Umbrellas available by the Entrance of The Courtyard

  Yes

  No

  N/A

• Restaurant and Deck area clean & tidy

  Yes

  No

  N/A

• Lights and furniture in good condition

  Yes

  No

  N/A

• Music system is in good condition and playing

  Yes

  No

  N/A

• Toilets/Washrooms are clean & tidy

  Yes

  No

  N/A

Aroma / Back of House

• Adequate # Stewards available

  Yes

  No

  N/A

• Cleanliness & Ambience

  Yes

  No

  N/A

• Cutleries and crockeries are properly washed & clean

  Yes

  No

  N/A

• Food is prepared as per menu of the day/time

  Date

• Food presentation & Quality is good

  Yes

  No

  N/A

• Tea, Coffee, Milk, Sugar, Juice, Water, Condiments, Tissue, etc. are available

  Yes

  No

  N/A

• Back of House pathways are clean & tidy

  Yes

  No

  N/A

• Incinerator room is free of rubbish

  Yes

  No

  N/A

• Engineering Building surroundings free of Rubbish

  Yes

  No

  N/A

• Badminton Court and Football ground free from rubbish

  Yes

  No

  N/A

• Corridors, verandas of colleague accommodation are free of rubbish

  Yes

  No

  N/A

• Staff Gym Room is clean and organized

  Yes

  No

  N/A

• Staff Bar is neat and clean / no rubbish / cigarette butts

  Yes

  No

  N/A

• Back of House Wall, Floorings clean and well maintained

  Yes

  No

  N/A

• Tennis Court , properly Locked

  Yes

  No

  N/A

Generic Colleagues overview

• Dressed in clean, pressed, and complete uniform

  Yes

  No

  N/A

• Wearing name badges

• Well groomed

  Yes

  No

  N/A

Administration Building

• All offices are closed

  Yes

  No

  N/A

• Lights and AC’s are switched off

  Yes

  No

  N/A

• Garden area is clean and tidy

  Yes

  No

  N/A

• Bathroom is clean

  Yes

  No

  N/A