Information
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Conducted on
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Prepared by
Guest Interaction
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Greet & Welcome VIP and Platinum guest upon arrival.
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Enter guest interaction details. (Tap to add more guest if need).
Guest #
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Time
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Guest Name
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Room Number
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Period of Stay
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SPG
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Comments
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Photo attached (if any)
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Visit guests at venues
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FIRE
Guest #
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Time
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Guest Name
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Guest
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Room Number
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Comments
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Photo attached (if any)
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Starfish Bloo
Guest #
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Time
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Guest Name
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Guest
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Room Number
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Comments
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Photo attached (if any)
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W Lounge
Guest #
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Time
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Guest Name
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Guest
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Room Number
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Comments
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Photo attached (if any)
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Woo Bar
Guest #
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Time
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Guest Name
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Guest
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Room Number
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Comments
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Photo attached (if any)
Public Area Inspection
Retreat Exterior
Entrance Areas
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Security Arrival/Security Post<br>(Inspect Arrival Security and One Security Post)
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Picture/Video (if any)
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Enter Details
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Driveways/Villa Walkways<br>(Lighting, Music, Free of Litter and Loose Stones)
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Enter Details
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Picture/Video (if any)
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Retreat Signage<br>(Check W lounge, Great Room, Woo bar and Entrance signage)
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Enter Details
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Picture/Video (if any)
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Talent Entrance/Loading Area
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Enter Details
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Picture/Video (if any)
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Beach Checkpoint<br>Manned and Secure
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Enter Details
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Picture/Video (if any)
Car Park
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Parking Lot<br>Check cleanliness
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Enter Details
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Picture/Video (if any)
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Taxi Waiting Area<br>Free of trash and cigarette butts
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Enter Details
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Picture/Video (if any)
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Motorbike Parking Area
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Enter Details
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Picture/Video (if any)
Other External Areas
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Inspect main Pool and Ponds
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Comments
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Main Pool
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Enter Details
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Picture/Video (if any)
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Check cleanliness and ensure free of used towels, glasses, bottles, general tidyness and lighting
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Enter Details
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Oasis
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Enter Details
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Picture/Video (if any)
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Check color of pond (not green) and cleanliness of garden
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Enter Details
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Welcome Pond
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Enter Details
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Picture/Video (if any)
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Check color (not green)
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Enter Details
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Beach Area
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Enter Details
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Picture/Video (if any)
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Garden/Landscaping
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Hotel Interior
Retreat and Villa Welcome
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Welcome Drink Set Up and Green Apples on Welcome Desk
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Enter Details
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Picture/Video (if any)
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Buggy and Vespas Cleanliness/Condition
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Enter Details
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Picture/Video (if any)
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BMW/House Cars
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Enter Details
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Car cleaned (both inside and outside)
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Enter Details
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Picture/Video (if any)
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Newspaper and Retreat Collateral is current
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Enter Details
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Picture/Video (if any)
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Bottle of Water and Apples is provided per standard
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Enter Details
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Picture/Video (if any)
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Furniture/Fixtures<br>(All Venues and Public Spaces)
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Enter Details
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Picture/Video (if any)
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Secret Spaces<br>(Games/books/pillows tidy)
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Enter Details
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Picture/Video (if any)
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Lighting/Background Music
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
F&B Venues
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Fire<br>Lighting/Music/Cleanliness<br>
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Comments
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Picture/Video (if any)
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Starfish Bloo<br>Lighting/Music/Cleanliness
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Comments
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Picture/Video (if any)
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Woo Bar<br>Lighting/Music/Cleanliness
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Comments
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Picture/Video (if any)
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W Lounge <br>Lighting/Music/Cleanliness
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Comments
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Picture/Video (if any)
Function Rooms/Areas
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Is there any events?
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Total events
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Inspect all events and have interaction with event organizer.
Event #
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Event/Group Name
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Function room (can select more than 1)
- Great Room A
- Great Room B
- Think Room
- Strategy Room
- Studio
- One Below
- Cellar
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Event Time
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Meet Event Organizer
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Organizer Name
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Comments/Feedbacks
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Room Set up/Lighting/Sound System
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Public Areas
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Wired and Words
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Enter Details
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Picture/Video (if any)
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Away Spa
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Enter Details
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Picture/Video (if any)
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Fit
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Enter Details
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Picture/Video (if any)
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Sports and Recreation/Towel Station
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Enter Details
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Picture/Video (if any)
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W the Store
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Enter Details
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Picture/Video (if any)
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All Public WC
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Enter Details
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Picture/Video (if any)
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Back of the House Areas
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Safety/Emergency System (Check attendance of any emergency responces)
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Emergency Equipment (Fire extinguishers)
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Enter Details
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Picture/Video (if any)
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Elevators and Stairways<br>Check that all are well lit, in working order, clutter free and directional signage present
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Guest room Inspection
Inspect at least 3 guest rooms
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Room #1
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Room Number
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Room Type
- Garden View
- Ocean Facing
- Marvelous Suite
- WOW Suite
- E-WOW Suite
- 1 Bedroom Pool Villa
- 2 Bedroom Pool Villa
- 3 Bedroom Pool Villa
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The following areas need to be inspected:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Minibar Items (check on condition and expiry date)
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotional channel)
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Safe
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
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Room #2
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Room Number
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Room Type
- Garden View
- Ocean Facing
- Marvelous Suite
- WOW Suite
- E-WOW Suite
- 1 Bedroom Pool Villa
- 2 Bedroom Pool Villa
- 3 Bedroom Pool Villa
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The following areas need to be inspected:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Minibar Items (check on condition and expiry date)
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Safe
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
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Room #3
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Room Number
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Room Type
- Garden View
- Ocean Facing
- Marvelous Suite
- WOW Suite
- E-WOW Suite
- 1 Bedroom Pool Villa
- 2 Bedroom Pool Villa
- 3 Bedroom Pool Villa
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Inspect all following areas:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Minibar Items (check on condition and expiry date)
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Safe
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Other Incidents
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Is there any incidents during your MOD shift?
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Enter incident details (tap here to add more incident if have)
Incident
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Incident Time
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Incident Type
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Guest Name
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Guest
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Room Number
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Period of Stay
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Incident Details
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Incident Status
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Conclusion
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Follow up/Handover
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Other comments
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Picture/Video (if any)
Summary
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Other overall MOD comments (If any)
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Sign Off
