MOD Report_RADISSON RESORT PHAN THIET

• Manager on Duty:

• Date:

  Date

• Arrivals:

• Departures:

• In House Guest:

• OCC%

• OOO

• Conducted on

  Date

• Prepared by

• Location
  Address

Front Office and Lobby

• Front Desk Staffs Present at counter

  Yes

  No

  N/A

• Front Desk Supervisor and Staff with name

  Yes

  No

  N/A

• Front Desk Area is organized and Neat

  Yes

  No

  N/A

• Staff Groomed well with name badge

  Yes

  No

  N/A

• Uniform nicely pressed, clean and neat

  Yes

  No

  N/A

• Guest Check-in / Check-out without delay

  Yes

  No

  N/A

• Telephone answered in 3 Rings

  Yes

  No

  N/A

• Lobby Clean and Neat

  Yes

  No

  N/A

• Back Office area Clean and Neat

  Yes

  No

  N/A

• Security present at the Main Door

  Yes

  No

  N/A

Maintain Guests Relationship

• Welcome & Greet all guests at the lobby entrance

  Yes

  No

  N/A

• Greet and connect with guests at the restaurant & bar

  Yes

  No

  N/A

Audit on Guest Room

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Magazines placed

  Yes

  No

  N/A

Public Area and Other

• All Emergency Exits are clear and well lit

  Yes

  No

  N/A

• All Stogare doors locked

  Yes

  No

  N/A

• Guest Corridors are clear of Food Trays

  Yes

  No

  N/A

• All Guest corridors are neat and clean

  Yes

  No

  N/A

• All Banquet Rooms locked in not in use

  Yes

  No

  N/A

• All Non Operating Restaurants and locked

  Yes

  No

  N/A

• Staff Present at Houseekping Desk

  Yes

  No

  N/A

• Staff Present at Room Service Desk

  Yes

  No

  N/A

• Staff Present at Coffee Shop

  Yes

  No

  N/A

• Staff Restroom Neat and Clean

  Yes

  No

  N/A

• Staff Caffeteria Neat and Clean

  Yes

  No

  N/A

• Security present at Staff Entrance

  Yes

  No

  N/A

• Swimming pool clean with enough towels

  Yes

  No

  N/A

• Any Lights not working on guest Corridore

  Yes

  No

  N/A

• Any Incidents or Major Guest Compaints

  Yes

  No

  N/A

• Add signature

  Sign