MOD road map

To be checked and pushed in Workplace chat and briefings

• Dispo Spa

  Sí

  No

  N/A

• Dispo F&b, Menu special, entertainment

  Sí

  No

  N/A

• Dispo Golf

  Sí

  No

  N/A

• Review vip in and out

  Sí

  No

  N/A

• Story telling & Brand Value

  Sí

  No

  N/A

• Event in house

  Sí

  No

  N/A

• Site inspection

  Sí

  No

  N/A

• Review Hubos and FUP on complained

  Sí

  No

  N/A

• Anything else to highlight ?

  Sí

  No

  N/A

• Other

Greet all VIP guests (Hotel, Restaurants, Golf, Spa, Events,

• Check-in

  Sí

  No

  N/A

• Check-out

  Sí

  No

  N/A

Brand check any touch points

• Map

  Sí

  No

  N/A

• Material in the room

  Sí

  No

  N/A

• Tv content and brand

  Sí

  No

  N/A

• Totems

  Sí

  No

  N/A

• Menus

  Sí

  No

  N/A

• Uniforms

  Sí

  No

  N/A

• Signage

  Sí

  No

  N/A

• Any material use and in contact with guest

  Sí

  No

  N/A

• Share with the team the brand culture and story telling

  Sí

  No

  N/A

• Other

Resort Tour twice (to cover both shift): greet team, check planning, lighting, olfactive machine, totems, menu, signage, spaces clean (front and back office) check security exits. If check was done and any issue detected, describe and indicate action

• Front office

  Select Sí No N/A

  • Sí
  • No
  • N/A

• Night team

  Sí

  No

  N/A

• Reservation

  Sí

  No

  N/A

• Golf

  Sí

  No

  N/A

• Proshop

  Sí

  No

  N/A

• Spa

  Sí

  No

  N/A

• Fitness

  Sí

  No

  N/A

• Each restaurant before each shifts ( sala and cocina)

  Sí

  No

  N/A

• Housekeeping

  Sí

  No

  N/A

• Laundry

  Sí

  No

  N/A

• Maintenance

  Sí

  No

  N/A

• IT

  Sí

  No

  N/A

• Security

  Sí

  No

  N/A

• Parking’s (golf, reception, 600)

  Sí

  No

  N/A

• Gardens Huerto

  Sí

  No

  N/A

• Garden 600 + Amphitheater

  Sí

  No

  N/A

• Garden Spa

  Sí

  No

  N/A

• Social Ballrooms

  Sí

  No

  N/A

• Deck area

  Sí

  No

  N/A

• Infinity pool

  Sí

  No

  N/A

• Family pool

  Sí

  No

  N/A

• Check that all public areas are security and safety compliant. If non compliance detected, indicated motive

  Sí

  No

  N/A

• Other

Phone Check : Test call - answer less than 3 ring & professional welcome etiquette

• Spa

  Sí

  No

  N/A

• Golf

  Sí

  No

  N/A

• Restaurants

  Sí

  No

  N/A

• Concierge

  Sí

  No

  N/A

• Hotel

  Sí

  No

  N/A

• Other

Participate to Briefing

• 9h00 Back office front

  Sí

  No

  N/A

• 11h30 Society

  Sí

  No

  N/A

• 17h00 IXO

  Sí

  No

  N/A

Accommodation control

• Use Safety culture Lqa

  Sí

  No

  N/A

• Check Vip room

  Sí

  No

  N/A

• Comment

Restaurants check

• Use safety culture LQa

  Sí

  No

  N/A

• Check staff attention to details

  Sí

  No

  N/A

• Check clientes satistfaction

  Sí

  No

  N/A

• Check staff presence

  Sí

  No

  N/A

• Status of the material ok (menu, glasses, …)

  Sí

  No

  N/A

• Comment

Check webs

• Review content

  Sí

  No

  N/A

• Review rate partity

  Sí

  No

  N/A

• Review confirmation content

  Sí

  No

  N/A

• Comment

Security check

• Signage visible and clean

  Sí

  No

  N/A

• Camera full operationnal

  Sí

  No

  N/A

• Doors correctly locked or close when aplicable

  Sí

  No

  N/A

• Comment

Urgent or Important information :

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