Title Page
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Conducted on
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Prepared by
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Location
General
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Ensure a DL ,ADL, or Supervisor is in each department
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Ensure Sensory Experience (Audio Volume, Smell, etc..)
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Ensure Emergency Doors are armed (test 3)
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Ensure Club AED's are rescue ready (4 total in club)
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Club signage and marketing is on Brand and not outdated
Concierge
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Observe check in process for positive member experience (Greetings by name)
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Review cleanliness of front entry, lobby, desk, atrium, Activity Center and Admin Office
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Cleanliness of offices (no personal belongings on back desk)
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Ask one Concierge TM the Mission Statement
LifeCafe
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Observe POS & dining area for positive member experience
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Alignment of chairs & tables
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Cleanliness of floor, tables & garbage
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Outdoor Dining is aligned and on brand
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Retail shelves organized, full, dusted (café side and hallway perspective)
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Meals/Shakes are delivered in a timely manner
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TMs in proper uniform (LT brand, shirts tucked in, name tag visible, mask over nose and mouth)
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Ask one Cafe TM the Mission Statement
LifeSpa
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Observe area for positive member experience
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Cleanliness of area
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Front Entry clear of hair
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Ensure Sensory Experience (Music volume, drink station on brand)
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Nail stations sanitized (drains, pedicure bowls, counters clean)
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Millwork dust free and wood polished (wood pen if needed)
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TMs in proper uniform (name tag visible, business smart clothing)
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Ask one Spa TM the Mission Statement
Operations
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Check in with Ops Shift Supervisor - recruit help from club if needed (towels, PPCC)
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Cleanliness of parking lot
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Towel Availability - help the team fold 1-2 bins
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All zones covered by an Ops Team Member
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Back of house organized and tidy
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Check Break Room checklist - follow up with assigned Dept if needed
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TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing)
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Ask one Ops TM the Mission Statement
Womens Locker Room
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Availability of Towels
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Smell of suit spinner
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Whirlpool cleanliness (bottom is free of debris, scum line)
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Counter tops are clean and approachable
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Restroom stalls are clean and reset (sanitary boxes are empty or less than 30% full)
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Showers mold-free (towel test) and drains free of hair
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Floors are clean & drains are like new
Mens Locker Room
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Availability of Towels
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Smell of suit spinner
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Whirlpool cleanliness (bottom is free of debris, scum line)
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Counter tops are clean and approachable
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Restroom stalls are clean and reset (paper products stocked, urinal screens smell minty)
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Showers mold-free (towel test) and drains free of hair
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Floors are clean & drains are like new
Child Center
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Engagement between Team Members & children (focused on children not personal conversations)
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Cleanliness of Child Center (restroom cleaning checklist is signed)
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Proper Ratios (1:4 Infant Room; toddler: 1-6; 1:9 Roaming) confirm with desk
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All children are wearing proper footwear (no bare feet, no shoes in Play Maze)
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TMs in proper uniform (LT brand, shirts tucked in, name tag visible + mask over nose and mouth)
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Ask one Kids TM the Mission Statement
Tennis
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Front Desk is attentive and welcoming
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Floor is swept of green fuzz, black mats vacuumed routinely
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ProShop is organized (floors vacuumed, clothes hung up)
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Check that outside area is on brand
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TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing)
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Ask one Tennis TM the Mission Statement
Aquatics
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Cleanliness of Pool Deck
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Alignment of furniture
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Lifeguards are staying on task when not on stand
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Lifeguards are on stand when members are in the water & rescue ready (whistle, tube, hip pack)
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Restrooms are stocked and presentable
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Ensure sensory experience
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Ask one AQ team member the Mission Statement
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TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing + whistle)
Fitness Floor
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Trainers attentive to members on the floor (no cell phones)
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Addressing backpacks and educating members of guidelines
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Proper organization of equipment
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Womens Restroom is clean and stocked
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Mens Restroom is clean and stocked
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Equipment is aligned. No outdated "Out Of Order" signs
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Water fountains are clean and filter light is green
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Towels and Cleaning Stations are fully stocked
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Offices are clean (trash empty, dusted, no member information sitting out)
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Ensure sensory experience - music volume appropriate, no noisy equipment
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Stairs to fitness floor are vacuumed, glass is smudge free, metal is polished
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TMs in proper uniform (LT branded shirt that's tucked in, name tag visible + mask over nose and mouth)
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Ask one PT the Mission Statement
Basketball
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Schedule is posted with correct dates
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No backpacks/Duffle bags are on the courts (draw string bags okay)
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All players are wearing proper workout clothes/Jerseys (no shirts vs skins or cut Tee's)
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Courts are on-brand (floors are clean of dust bunnies, arts&crafts from KA events)
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No personal music being played by members
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Windows, backboard glass, crash pads are clean
Studios
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Studio 1 (mirrors clean/smudge free, no equipment left out)
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Studio 2 (mirrors clean/smudge free, no equipment left out)
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Cycle (studio reset, bikes and free weights are aligned, mirrors clean)
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Yoga (smell/temperature)
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Yoga cubbies are clean/no personal items left behind
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Offices are clean (trash empty, dusted, no member information sitting out)
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Ensure sensory experience - check that scent machine is working
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All marketing on brand and up to date
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TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing)
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Ask one Studio TM the Mission Statement
Main Hallway
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Team members following the 5-foot rule
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Concierge (back entry) Attentive and greeting members walking by
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Shadowboxes, TVs, Marketing dusted
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Artificial plants dust free, moss looks like new, no gaps/holes
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Walk way from front entry to back entry clean (no foot prints, hair, or tennis ball fuzz)
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Millwork polished, Life Time signage dusted
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Seating area clean and on-brand
Culture of Care
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Meet one team member from a department (not yours) and share it with the group (add photo)
Safety
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Ask one Team Member what they do during a CODE 100
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What channel do you go to for a code 100
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Ask one Team Member what they do during a CODE GREEN
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Ask one Team Member what they do during a CODE GREY
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Ask one Team Member what they do during a CODE BLACK
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Ask one Team Member what they do during a FIRE ALARM
Service Champions
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Assist one Team Member in updating their talent card
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Assist one Team Member in completing current Service Champs module
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Ask One Leader what they learned from Leadership Practice
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Ask one Department Leader what is the "Great 8" (Parking Lot, Showers/Steam Room, Fitness Floor, Air, Water, Pools, Broken Equipment, Noisy Equipment)
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Outstanding features of this MOD Sweep
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Overall club opportunities
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Formstack link submit by end of shift and shift recap passed off to OPs lead
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Walk through completed by