Title Page

  • Conducted on

  • Prepared by

  • Location

General

  • Ensure a DL ,ADL, or Supervisor is in each department

  • Ensure Sensory Experience (Audio Volume, Smell, etc..)

  • Ensure Emergency Doors are armed (test 3)

  • Ensure Club AED's are rescue ready (4 total in club)

  • Club signage and marketing is on Brand and not outdated

Concierge

  • Observe check in process for positive member experience (Greetings by name)

  • Review cleanliness of front entry, lobby, desk, atrium, Activity Center and Admin Office

  • Cleanliness of offices (no personal belongings on back desk)

  • Ask one Concierge TM the Mission Statement

LifeCafe

  • Observe POS & dining area for positive member experience

  • Alignment of chairs & tables

  • Cleanliness of floor, tables & garbage

  • Outdoor Dining is aligned and on brand

  • Retail shelves organized, full, dusted (cafĂ© side and hallway perspective)

  • Meals/Shakes are delivered in a timely manner

  • TMs in proper uniform (LT brand, shirts tucked in, name tag visible, mask over nose and mouth)

  • Ask one Cafe TM the Mission Statement

LifeSpa

  • Observe area for positive member experience

  • Cleanliness of area

  • Front Entry clear of hair

  • Ensure Sensory Experience (Music volume, drink station on brand)

  • Nail stations sanitized (drains, pedicure bowls, counters clean)

  • Millwork dust free and wood polished (wood pen if needed)

  • TMs in proper uniform (name tag visible, business smart clothing)

  • Ask one Spa TM the Mission Statement

Operations

  • Check in with Ops Shift Supervisor - recruit help from club if needed (towels, PPCC)

  • Cleanliness of parking lot

  • Towel Availability - help the team fold 1-2 bins

  • All zones covered by an Ops Team Member

  • Back of house organized and tidy

  • Check Break Room checklist - follow up with assigned Dept if needed

  • TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing)

  • Ask one Ops TM the Mission Statement

Womens Locker Room

  • Availability of Towels

  • Smell of suit spinner

  • Whirlpool cleanliness (bottom is free of debris, scum line)

  • Counter tops are clean and approachable

  • Restroom stalls are clean and reset (sanitary boxes are empty or less than 30% full)

  • Showers mold-free (towel test) and drains free of hair

  • Floors are clean & drains are like new

Mens Locker Room

  • Availability of Towels

  • Smell of suit spinner

  • Whirlpool cleanliness (bottom is free of debris, scum line)

  • Counter tops are clean and approachable

  • Restroom stalls are clean and reset (paper products stocked, urinal screens smell minty)

  • Showers mold-free (towel test) and drains free of hair

  • Floors are clean & drains are like new

Child Center

  • Engagement between Team Members & children (focused on children not personal conversations)

  • Cleanliness of Child Center (restroom cleaning checklist is signed)

  • Proper Ratios (1:4 Infant Room; toddler: 1-6; 1:9 Roaming) confirm with desk

  • All children are wearing proper footwear (no bare feet, no shoes in Play Maze)

  • TMs in proper uniform (LT brand, shirts tucked in, name tag visible + mask over nose and mouth)

  • Ask one Kids TM the Mission Statement

Tennis

  • Front Desk is attentive and welcoming

  • Floor is swept of green fuzz, black mats vacuumed routinely

  • ProShop is organized (floors vacuumed, clothes hung up)

  • Check that outside area is on brand

  • TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing)

  • Ask one Tennis TM the Mission Statement

Aquatics

  • Cleanliness of Pool Deck

  • Alignment of furniture

  • Lifeguards are staying on task when not on stand

  • Lifeguards are on stand when members are in the water & rescue ready (whistle, tube, hip pack)

  • Restrooms are stocked and presentable

  • Ensure sensory experience

  • Ask one AQ team member the Mission Statement

  • TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing + whistle)

Fitness Floor

  • Trainers attentive to members on the floor (no cell phones)

  • Addressing backpacks and educating members of guidelines

  • Proper organization of equipment

  • Womens Restroom is clean and stocked

  • Mens Restroom is clean and stocked

  • Equipment is aligned. No outdated "Out Of Order" signs

  • Water fountains are clean and filter light is green

  • Towels and Cleaning Stations are fully stocked

  • Offices are clean (trash empty, dusted, no member information sitting out)

  • Ensure sensory experience - music volume appropriate, no noisy equipment

  • Stairs to fitness floor are vacuumed, glass is smudge free, metal is polished

  • TMs in proper uniform (LT branded shirt that's tucked in, name tag visible + mask over nose and mouth)

  • Ask one PT the Mission Statement

Basketball

  • Schedule is posted with correct dates

  • No backpacks/Duffle bags are on the courts (draw string bags okay)

  • All players are wearing proper workout clothes/Jerseys (no shirts vs skins or cut Tee's)

  • Courts are on-brand (floors are clean of dust bunnies, arts&crafts from KA events)

  • No personal music being played by members

  • Windows, backboard glass, crash pads are clean

Studios

  • Studio 1 (mirrors clean/smudge free, no equipment left out)

  • Studio 2 (mirrors clean/smudge free, no equipment left out)

  • Cycle (studio reset, bikes and free weights are aligned, mirrors clean)

  • Yoga (smell/temperature)

  • Yoga cubbies are clean/no personal items left behind

  • Offices are clean (trash empty, dusted, no member information sitting out)

  • Ensure sensory experience - check that scent machine is working

  • All marketing on brand and up to date

  • TMs in proper uniform (LT brand, shirts tucked in, name tag visible or business smart clothing)

  • Ask one Studio TM the Mission Statement

Main Hallway

  • Team members following the 5-foot rule

  • Concierge (back entry) Attentive and greeting members walking by

  • Shadowboxes, TVs, Marketing dusted

  • Artificial plants dust free, moss looks like new, no gaps/holes

  • Walk way from front entry to back entry clean (no foot prints, hair, or tennis ball fuzz)

  • Millwork polished, Life Time signage dusted

  • Seating area clean and on-brand

Culture of Care

  • Meet one team member from a department (not yours) and share it with the group (add photo)

Safety

  • Ask one Team Member what they do during a CODE 100

  • What channel do you go to for a code 100

  • Ask one Team Member what they do during a CODE GREEN

  • Ask one Team Member what they do during a CODE GREY

  • Ask one Team Member what they do during a CODE BLACK

  • Ask one Team Member what they do during a FIRE ALARM

Service Champions

  • Assist one Team Member in updating their talent card

  • Assist one Team Member in completing current Service Champs module

  • Ask One Leader what they learned from Leadership Practice

  • Ask one Department Leader what is the "Great 8" (Parking Lot, Showers/Steam Room, Fitness Floor, Air, Water, Pools, Broken Equipment, Noisy Equipment)

  • Outstanding features of this MOD Sweep

  • Overall club opportunities

  • Formstack link submit by end of shift and shift recap passed off to OPs lead

  • Walk through completed by

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