Ensure a DH, ADH, or supervisor is in each department.

Ensure CRT is staffed

Ask one team member the mission/vision statement

Ensure TMs are in proper uniform

All TMs participating in PPCC

All TMs participating in LT way behaviors

All customer service issues are being handled

Front Deak

Observe check in process for positive member experience

Review FD cleaning checklist for completion

Life Cafe

Observe member experience (POS & dining area)

Ensure department smells appropriate

Alignment of chairs

Cleanliness of floors, tables, and garbage

Life Spa

Cleanliness of area

Ensure area smells appropriate


Cleanliness of offices

Member Activities

Activity desk staffed (during open hours)

Cleanliness of gymnasium


Cleanliness of parking lot

Cleanliness of hallways

Cleanliness of locker bays

Towel availability

Ensure locker area smells fresh

Proper paper supply in locker area

Bathroom and shower area clean

Music volume at appropriate level in locker room

Check one alarmed door

Child Center

Interaction is occurring between TM & children

Cleanliness of child center

Proper ratios- 1:4 infant area & 1:12 main area


Cleanliness of pool deck

Alignment of pool furniture

Life guards are attentive during family swim

Ensure area smells appropriate

Personal Training

PT desk staffed

Cleanliness of exercise floor

Proper organization of equipment

Ensure area smells appropriate

Group Fitness

Cleanliness/organization of studio

Ensure area smells appropriate

Team member comments

Facility comments

Member comments

Misc comments

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.