Title Page
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Conducted on
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Prepared by
General
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Ensure a DH, ADH, or supervisor is in each department.
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Ensure CRT is staffed
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Ask one team member the mission/vision statement
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Ensure TMs are in proper uniform
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All TMs participating in PPCC
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All TMs participating in LT way behaviors
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All customer service issues are being handled
Front Deak
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Observe check in process for positive member experience
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Review FD cleaning checklist for completion
Life Cafe
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Observe member experience (POS & dining area)
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Ensure department smells appropriate
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Alignment of chairs
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Cleanliness of floors, tables, and garbage
Life Spa
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Cleanliness of area
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Ensure area smells appropriate
Sales
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Cleanliness of offices
Member Activities
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Activity desk staffed (during open hours)
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Cleanliness of gymnasium
Operations
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Cleanliness of parking lot
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Cleanliness of hallways
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Cleanliness of locker bays
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Towel availability
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Ensure locker area smells fresh
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Proper paper supply in locker area
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Bathroom and shower area clean
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Music volume at appropriate level in locker room
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Check one alarmed door
Child Center
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Interaction is occurring between TM & children
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Cleanliness of child center
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Proper ratios- 1:4 infant area & 1:12 main area
Aquatics
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Cleanliness of pool deck
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Alignment of pool furniture
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Life guards are attentive during family swim
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Ensure area smells appropriate
Personal Training
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PT desk staffed
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Cleanliness of exercise floor
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Proper organization of equipment
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Ensure area smells appropriate
Group Fitness
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Cleanliness/organization of studio
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Ensure area smells appropriate
