Title Page
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Conducted on
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Prepared by
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Location
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Is the exterior of the branch clean and tidy, No weeds, cigarette butts, A- Board out and in good condition, windows/sign clear of any dirt.
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The internal branch is clean and tidy, skirting boards, fire extinguishers, window sills, windows tops of posters light switches.
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Customer area clean and tidy - sign off sheet for Kids area cleaning, magazines in good condition, music appropriate and at a sensable volume, seats clean, ways to pay available.
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Lending area - desk clear, no cup rings on desks, seats clean, no paper work on desk, trolly tokens available.
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POS correct - all leaflets approved my marketing before being displayed, neat and tidy
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Back of house - clean and tidy no old marketing materials staff notice board upto date - zoho report, NPS, Cleaning sign off, MAT traing sign off
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Kitchen and bathroom clean and tidy - microwave/fridge clean and safe to use, surfaces clean bins empty. Bathroom clean toilet rolls available, not empty tubes
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Health and safety - fire extinguishers in date, first aid box full all trip hazards removed, accident book available
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Cash check, does petty cash and banking match report. Is balance lower than £250.
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3 monthly questions answered correctly by loan advisor.
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Signed by BTL
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Signed by manager
