Monthly Drive In Audit Report (USG)

• Drive In #

• Drive In location
  Address

• Date/Time Audit Started

  Date

• LED Reader Board/Marquee working properly and being updated consistently with new messages

  Yes

  No

  N/A

• Doors and Windows being cleaned regularly

  yes

  no

• List Issus

• All signage working, free of damage and clean (menu housings, main sign, enter/exit, wall boards, etc.)

  yes

  no

• Canopy lights and parking lot lights on and working properly

  yes

  no

• CC Readers and POPS screens free of damage and working properly

  yes

  no

• Dumpster area clean and in good repair. Gates and lids closed

  yes

  no

• Drive in have lot schedule and followed properly (Must be included on the weekly schedule)

  yes

  no

• Lot clean and free of litter and grease buildup

  yes

  no

• Landcsaping maintained (free of weeds, dead bushes and trash) Round up on hand and weeds being sprayed weekly

  yes

  no

• Outside Trash cans clean inside and out and changed properly by employees

  yes

  no

• Patio tables and chairs in good condition and properly cleaned (Tabletop covers in good condition)

  yes

  no

• Walls and baseboards in good condition and clean (no holes present in the walls)

  yes

  no

• Ceiling tiles and lights clean and in good condition

  yes

  no

• Vent Registers clean and free of grease buildup

  yes

  no

• Floors being cleaned daily and free of buildup (underneath equipment clean and grease free)

  yes

  no

• Mop Sink area clean (brooms, dust pans, squeeges, etc stored off floor)

  yes

  no

• Restrooms clean and stocked properly

  yes

  no

• Toilets and faucets working properly and no water leaks present? (Ensure toilets aren't running water when not being used)

  yes

  no

• Employee Break table clean and free of clutter (Employee drinks/food properly stored in designated area)

  yes

  no

• First Aid kit present and setup properly (Blue bandaids available)

  yes

  no

• Sonic Bodily Fluid Kit present inside drive in (management team aware of where it is located)

  yes

  no

• Expiration date

• Check doors for air gaps. All door sweeps and door closures in good working condition?

  yes

  no

• Camera system installed and all cameras working properly (Ensure dvr is backing up a minimum of 30 days of footage)

  yes

  no

• List issues

Uniforms/Appearance

• All employees in proper uniform (nametag, hat/visor, shirt tucked in, black pants/shorts, sonic approved jackets)

  yes

  no

• Does drive in have the proper amount of uniforms on hand (hats, visors, aprons, shirts, pants, jackets and nametags)

  yes

  no

• Uniforms needed

• Is Drive-In having issues with uniform supplier?

  Yes

  No

• List Issues

• Proper jewelry policies followed (only wedding rings allowed, No more than 2 earrings per ear, ear gauges dime size or smaller, no facial piercings)

  yes

  no

Operations

• All stations have proper training materials posted? (Build Cards, Switchboard Cards, Operation Charts, Etc.)

  yes

  no

• List issues and action plan

• Review OPS Manual with GM to ensure all updates are being inputted correctly when received from Corporate

• Fountain operators making drinks properly (correct amount of ice, real fruit, etc.)

  yes

  no

• Ice cream products being made properly (scales and charts posted and available)

  yes

  no

• List issues

• Sacks being set properly (correct amount of napkins, mints, condiments, etc.)

  yes

  no

• Waste bucket being used. Waste being tracked properly with waste chart

  yes

  no

• Review monthly OPS materials with GM to ensure builds, execution and training is being handled properly

• Tempatures being done daily. All temp logs up to date including meat logs

  yes

  no

• Thermometer working (spare batteries on hand)

  yes

  no

• Internal Thermometers in all equipment including walk ins (spare thermometers on hand)

  yes

  no

• List issues

• Sanitizer Buckets setup properly at all stations

  yes

  no

• Sanitizer Test Strips on hand and not expired

  yes

  no
Test 2 buckets to ensure proper levels

• Temperature

• Quat

• Sonic Safe Handwashing posted at all handwashing stations (posters current and up to date)

  yes

  no

• Cleaning supplies stored properly

  yes

  no

• Food product dated and rotated properly (Temper Tags being used and current on all product)

  yes

  no

• Is food storage in walk ins setup correctly? Ready to eat food stored above cook to eat food?

  yes

  no

• Check for expired bread to ensure freshness. Bread ties being removed before entering the kitchen?

  yes

  no

• Is store receiving credit invoices for expired bread?

  yes

  no

• Does GM and opening manager have Julian Calendar downloaded on phone and understand how to ensure bread is fresh per the Julian Date

  yes

  no

• Ensure app is downloaded and Management understand the Julian Dates

• Proper Glove and tong usage present at all stations

  yes

  no

• Proper Grill procedures being executed (tongs, spatulas, product placement, doneness check, timers, etc)

  yes

  no

• Ice scoops at drink stations and being used

  yes

  no

• Lot sprayer labeled properly (Strikeback label attached to sprayer)

  yes

  no

• Ice Buckets Clean and stored properly (free of cracks and chips)

  yes

  no

• Cups in dispensers have lid and do not use on on top cups. Are all dispensers and lids kept clean and free of build up

  yes

  no

• No cups, spoons, lids, etc being used in candy boxes, malt containers, etc

  yes

  no

• Employees properly following 20/20 handwashing rule and wearing gloves

  yes

  no

Temps

Grill Freezer Reach In Freezer Reach In Cooler Dress Table Ice Cream Machine Cabinet Shake Machine Cabinet Walk In Cooler Walk In Freezer Mayo Hot Dogs Cooked Chicken Strip Chili Tempered Product (Grilled, Corn Dog, Eggs) Strawberries Ice Cream Product

Front End

• Equipment working (ice cream, shake, slush, mixers, fountainette, etc)

  yes

  no

• Enter Faulty Equipment

Equipment

• Make/Model

• Nature of issue

• Gaskets all in good condition and clean

  yes

  no

• List Issues

• Check overrun on ice cream and shake machine

• Shake Overrun %

• Ice Cream Overrun %

• Check Brix on slush machines to ensure ratio is correct (Brix Ratio 4.5:1)

• Slush Brix Ratio

• Slush Brix Ratio

• Slush/Coke nozzles clean (Check nozzles to ensure they are being properly cleaned)

  yes

  no

• Proper cleaning schedules followed for ice cream, shake and slush machines (is schedule posted). Take picture of schedule.

  yes

  no

• All stations have necessary small wares needed (blast collars, portioning spoons, spatulas, tongs, etc)

  yes

  no

POS System

• Audio working properly (headsets, talk buttons, chargers, volume, etc) Spot check stalls to ensure audio is working properly and volume levels are appropriate.

  yes

  no

• List issues and action plan to resolve

• All monitors, printers, etc working properly (clean and grease free)

  yes

  no

• Does store have spare micros cards

  yes

  no

Kitchen

• Equipment working (grill, fryers, warmers, steamers, dresser table, etc)

  yes

  no

• Enter Faulty Equipment

Equipment

• Make/Model

• Nature of issue

• Gaskets in good condition and clean

  yes

  no

• List issues

• Exhaust hoods being cleaned and setup on a routine cleaning schedule (3 to 4 times per year depending on volume)

  yes

  no

• Company completing services and date exhaust hoods were last cleaned

• Call company to get them setup on a routine cleaning schedule

• Exhaust filters being cleaned daily and free of grease buildup

  yes

  no

• Fire Supression System maintained properly and inspected routinely by 3rd party vendor

  yes

  no

• Company performing inspection and date system was last inspected

• Is Grill Side and Fryer Side Prince Castle Holding Drawers being managed properly and maintained? (Both units clean and free of grease buildup)

  yes

  no

• List Issues

• Heat lamps on all equipment and tables working properly (spare heat lamp bulb on hand for fry dump)

  yes

  no

• Fryers being filtered properly (Grease in good condition) cleaned 2x's daily<br>Fryers being sifted periodically to ensure quality and life of grease<br>

  yes

  no

• Dress Station setup properly (2 pans of lettuce)

  yes

  no

• Steamers working properly and being delimed every 2 months

  yes

  no

• All stations have necessary small wares needed (tongs, spatulas, timers, portioning ladles, pans, sauce bottles, pumps, etc)

  yes

  no

Misc. Equipment

• Walk Ins clean and organized (shelving in good condition)

  yes

  no

• Evaporater covers in walk ins free of buildup

  yes

  no

• Water Softener system working properly and full of salt

  Yes

  No

  N/A

• Water Filtration system installed, and filters being changed on a consistent schedule

  Yes

  No

  N/A

• Date Code Genie Printer working properly and being utilized properly in the drive-in to date/rotate all products

  yes

  no

• Check water cooled equipment to ensure water valves are properly working (Ice Machines, Shake, Ice Cream, etc)

• Any issues that need addressed?

• Is equipment cleanliness up to par (sides, fronts, backs of all equipment cleaned properly)

  yes

  no

• List issues

• Is store setup on a preventative maintenance program with an R&M company? Is company performing the routines services agreed upon?

  Yes

  No

  N/A

• Company Name and list services provided

• Company Name and issues the drive-in is currently experiencing

• Property loss forms present in drive in and posted by front doors for easy access (Make sure all managers are aware of forms and how to use them)

  yes

  no

• Pest Control info up to date

  yes

  no

• Company

• Last Service Date

• Insurance Expires

• License Expires

• Most recent Sonic Audit on file

  yes

  no

• Date of most recent EcoSure Audit

• Total Score

• Skimmer Checklist posted and up to date (needs verified and signed daily by management)

  yes

  no

• Management staff ServeSafe certified and certificates posted in the drive in? (Valid for 4 years)

  yes

  no

• List employees who need certified

• EIGHT system being utilized properly (all employees current) Ensure drive in has no open task

  yes

  no

• Micros employee database current and up to date (employees termed properly)

  yes

  no

• Does drive-in employ any 15 year olds (Take picture of list of 15 year olds posted in drive-in. Must include name, dob, when they turn 16)

  Yes

  No

• Is all paperwork on file and up to date for all 15 year olds

  yes

  no

• List issues and action plan

• Employees off time written on schedule for all employees (all time slots current and up to date)

  yes

  no

• Tot Zone being utilized? Do all employees have a profile setup and current on all modules?

  yes

  no

• List issues and action plan

• Annual certifications updated annually. (PCI, GHS, HANDWASHING, FOOD TAMPERING, CONTAGIOUS ILLNESS, FOOD SAFETY, ETC.)

  yes

  no

• Monthly LTO modules completed via TotZone (requirement for Balanced Scorecard). Minimum of 8 employees

  yes

  no

• Monthly Service initiatives completed via TotZone (requirement for Balanced Scorecard). Minimum of 8 employees

  yes

  no

• All licenses posted and up to date (dairy license, business license, etc.) Take pictures of all licenses

  yes

  no

• Inventories being done daily and weekly via Inventory Xpress?

  yes

  no

• LTO products being managed properly

• Daily Completion Score

• Daily Accuracy Score

• Does drive in offer health insurance to Full Time Equivalent employees

  Yes

  No

• List all employees accepting coverage

• Ensure all employees accepting coverage are still employed

• Is store actively participating in the Dr Pepper Sonic Games?

  yes

  no

• Are all monthly modules completed for current month?

  yes

  no

• Why?

• Is GM utilizing Google Calendar to keep task (daily, monthly, quarterly, etc) organized?

  yes

  no

• Help GM get google calendar setup and organized to help them stay on track

  Green

  Yellow

  Red

• Are the 2 most recent mystery shops posted in the drive in with notes about opportunities (employees working during shop listed on shop report)

  yes

  no

• Review Voice of Consumer results with GM and Assistants on duty

• Review how to access survey via the QR Code on menu. Show how the process works. Have new employee complete a survey.

• Review Balance Scorecard with GM and Assistants on duty. Does drive in have a 3.50 aggregated score or higher

  yes

  no

• List previous months aggregated score

• Review stores LSM plan with GM

• Check stores email account to verify all emails are being handled properly

• Review P&L and Bonus calculation with manager (discuss areas of opportunity)

• Review labor and schedule with management and discuss areas of opportunity

• Review most recent payroll with management to ensure accuracy (overtime, pay rates, hours worked, etc)

• Review applicants in PeopleMatter and Workstream to ensure management is staying up to date on applicant flow.

• Is Crew Communication TV turned on, working properly and updated with current materials?

  yes

  no

• List issues and send email to Corbin and Miles

• Date/Time Audit Completed

  Date