Title Page
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Conducted on
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Prepared by
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Scheme
H&S
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Customer PEEPs are in date, summary is in place
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ERP in date, monthly scenarios complete
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Service certificate & risk assessment dashboards in date
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Weekly fire actions complete on C365 - none overdue, No FRA's overdue, actions updated & chased pro-actively
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No resident & communal fire doors wedged open
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Quaterly SALTO back up on USB drive being complete
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Weekly master key audit being complete on iAuditror
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Contractor sign in book actively being used
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All required information stored within red fire box (peeps, peep summary, fire evacuation procedure, ERP. Fire panel showing as healthy with no faults
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Public liability visible on notice board
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Fire action notices in place
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Evidence of pet policy in place where needed, pet agreements signed within individual customer folders where applicable
Care H&S Checks
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Daily wellbeing calls check sheet - care (upload photos)
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Weekly Stairlift Checks - housing (upload photo) if applicable to your scheme
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Daily H&S check sheet - care (upload photos)
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Weekly H&S check sheet - care (upload photos)
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Monthly H&S check sheet - care (upload photos)
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Daily fire panel checks - care (upload photos)
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Weekly hot/cold & flush water checks - care (upload photos)
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Weekly internal EML checks - care (upload photos)
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Monthly external EML checks - care (upload photos)
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Monthly communal window restrictor checks - care (upload photos)
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Monthly communal pull cord checks - care (upload photos)
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Monthly customer pull cord, pendant & window restrictor checks - care (upload photos)
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Monthly thermometer calibration checks - care (upload photos)
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Monthly first aid stock checks - care (upload photos)
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Monthly disaster box stock checks - care (upload photos)
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Monthly SALTO Audit checks - care/housing (upload photos)
Staff & Customers
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Weekly Customer restaurant attendance tracker complete
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Catering panel meeting minutes saved within sheets (quality & transformation - catering - catering panels)
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Customer/village monthly meeting complete, minutes saved within shared folder, add date in notes, minutes to include section from care provider
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Weekly safe audit complete if not cashless
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Snap survey complete for grounds maintenance & window cleaning (take photo of survey uploaded webpage), add date in notes
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ASB related BA's are being raised on on NG, evidence in notes with BA number or insert photo/screenshot.
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Starter tenancy BA's are being raised on NG, evidence in notes with BA number or insert photo/screenshot.
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Annual Policies, H&S induction/renewal, DSE & 3rd party resident fund have all been complete by staff and are not overdue
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Complaints are being logged within both service360 & communicated on the weekly complaints tracker, interaction logged along with early resolution notes
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Monthly staff meeting complete, minutes saved upon shared, add date in notes
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Staff tracker in date with no overdue dates within each tab
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Monthly Lifestyle Coach performance pulse document complete
Care KPI's
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H&S checks complete
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Care indemnity & insurance documents in place
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Care professional liability & CQC rating on display
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How to complain/raise a SG visible on care notice board
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All handovers communicated daily and saved in place on shared
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List of FM/FA trained staff in place
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Correct OOH rota in place
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Staff DBS checks available for inspection
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Evidence of agency & new starter inductions
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Evidence of attendance to resident meeting (allocated slot)
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Overall KPI scorecard, please note overall % out of the 100% target
RLM Sign off
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RLM Signature