Morris Corporation Operational Audit

• Document No.

• National Operational Audit

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Site Management

• Does the manager have an electronic & hard copy of the scope available onsite

  Yes

  No

  N/A

• Is the bill being sent in on time each month & accurate<br>

  Yes

  No

  N/A

• Are the clients daily reports being sent through on time<br>

  Yes

  No

  N/A

• Is the manager processing invoices as per the finance procedure<br>

  Yes

  No

  N/A

• Is the manager completing walk of the site daily & recording.<br>(HSEQ-PRO-066)

  Yes

  No

  N/A

• Does the manager attend all department pre starts weekly (HSEQ-PRO-009)

  Yes

  No

  N/A

• Are electronic files being maintained correctly (Managers File - Share Drives & Back Ups) HSEQ-PRO-063 & HSEQ-PRO-064

  Yes

  No

  N/A

• Is the manager dialling into the daily Huddle each day<br>

  Yes

  No

  N/A

• Is the manager completing self audits on each department weekly & keeping a record<br>HSEQ-PRO-066 / Rev.2

  Yes

  No

  N/A

• Are SWI's/SOP's available in each department for Staff to review (Also known as SOP's)

  Yes

  No

  N/A

• Has the site been visited by senior management within the last 3 Months?<br>

  Yes

  No

  N/A

• Are records of weekly or monthly client meetings being kept<br>(HSEQ-PRO-009 / Rev.2)

  Yes

  No

  N/A

• Are the managers dressed in the correct attire (Approved Uniform for site, name badge, clean & Ironed) HR-POL-001/ Rev.4<br>

  Yes

  No

  N/A

• Is there a current and up to date asset register onsite (Morris Equipment)<br>

  Yes

  No

  N/A

• Is there a current PPE register onsite & adequate PPE for new arrivals HSEQ-PRO-063 & HSEQ-PRO-012 / Rev.2<br>

  Yes

  No

  N/A

• Are first aider & fire warden signs changed per shift rotation<br>

  Yes

  No

  N/A

• Is LMS up to date

  Yes

  No

  N/A

• Does the manager have a copy of the current budget & histograms

  Yes

  No

  N/A

• Is the following occurring at Pre Starts: 1 Manager engaging staff 2 HSE Representative attending 3 HLC attending & completing stretches 4 Pre starts are being recorded & uploaded accurately

  Select Site Manager Engaging HLC attended / Hosted stretches HSE Attended /hosted None of the above attended

  • Site Manager Engaging
  • HLC attended / Hosted stretches
  • HSE Attended /hosted
  • None of the above attended

• Are all staff completing the required amount of Safety Observations daily

  Yes

  No

  N/A

• Are all incidents reports being completed within 24 hrs

  Yes

  No

  N/A

• Are all Incident reports being uploaded within 1 week

  Yes

  No

  N/A

• Is the CPar Register being actioned within the allocated time frames & closed out.

  Yes

  No

  N/A

Procurement

• Are all purchases being approved by the relevant authority TS-PRO-008 / Rev.1 & PPEA-PROC <br>

  Yes

  No

  N/A

• Are all purchases onsite from the preferred supplier TS-PRO-008 & Rev.1 TS-PRO-003

  Yes

  No

  N/A

• Is the supplier complaint form being used for any credit requests & complaints TS-PRO-014<br>

  Yes

  No

  N/A

• Are purchase orders being completed on the up to date purchase order form<br>

  Yes

  No

  N/A

Administration & Reception

• Are all administration personal trained & Deemed competent HR-PRO-128<br>

  Yes

  No

  N/A

• Have all email addresses got the approved logo fin-pro-draft, (Ref: Lea Finau email October 2014)

  Yes

  No

  N/A

• Are all arrivals being greeted in a professional manner & being informed of operational times, fire evacuation & rules & regulations<br>

  Yes

  No

  N/A

• Are all arrivals signing the rules and regulations before being issued a key<br>

  Yes

  No

  N/A

• Are all departures signing out on departure & returning the room key, if not, is this being logged & reported to the client as apart of the daily reports.<br>

  Yes

  No

  N/A

• Is the reception area clean & free of dirt & dust<br>

  Yes

  No

  N/A

• Is the key board being maintained accurately (Is a key board audit being conducted weekly)<br>

  Yes

  No

  N/A

• Is administration completing room checks on scheduled departure (Non Sign out)<br>

  Yes

  No

  N/A

• Is an internal key register in place being maintained accurately<br>

  Yes

  No

  N/A

• Is a visitor log in place & being maintained accurately<br>

  Yes

  No

  N/A

• Are all bookings being actioned within 24hrs<br>

  Yes

  No

  N/A

• Are all files on the computer being filed correctly (Shared drive)<br>HSEQ-PRO-064

  Yes

  No

  N/A

• Is the cleaning schedule accurate & housekeeping informed of any changes <br>

  Yes

  No

  N/A

• Is the locker register accurate and up to date<br>

  Yes

  No

  N/A

Village Presentation

• Does the village appear clean & tidy<br>

  Yes

  No

  N/A

• Does the landscape appear maintained (grass mowed & gardens free of excess branches & rubbish) (schedule to be viewed)<br>

  Yes

  No

  N/A

• Are the outside of the buildings clean (Excess dust & dirt removed)<br>

  Yes

  No

  N/A

• Are the ashtrays emptied as per schedule<br>

  Yes

  No

  N/A

• Are the bins emptied daily & odour free<br>

  Yes

  No

  N/A

• Are all water drains & culverts free & clear of debris<br>

  Yes

  No

  N/A

• Is there any visible damage to structures evident

  Yes

  No

  N/A

Staff Overview

• Are staff manning levels per department as per the histogram (SIGNED SITE CONTRACT & HISTOGRAM)<br>

  Yes

  No

  N/A

• Are all staff trained & deemed competent<br>

  Yes

  No

  N/A

• Are all staff attending pre starts before commencing their shift

  Yes

  No

  N/A

• Are all departments conducting stretches at Pre Starts

  Yes

  No

  N/A

• Are all staff completing daily BRAC testing & records are being maintained

  Yes

  No

  N/A

Staff Performance Statistics

• Is the staff retention rate below the regional target

  Yes

  No

  N/A

• Are staff performance management being completed as per Policy & Procedure HR-PRO-117

  Yes

  No

  N/A

• Are the following staff currently rostered onsite: 1.Hays 2.Relief Pool

  Select Yes Hayes staff are onsite Yes Relief Pool Staff onsite Reason for being onsite Holiday/sick coverage Reason for being onsite: Low staff/Ramp up/ recruiting position

  • Yes Hayes staff are onsite
  • Yes Relief Pool Staff onsite
  • Reason for being onsite Holiday/sick coverage
  • Reason for being onsite: Low staff/Ramp up/ recruiting position

• Are all Staff wearing Correct Uniforms? HR-POL-001

  Select All Staff are displaying name badges All staff have correct PPE Not all staff are wearing name badges Not all staff have been issued correct PPE

  • All Staff are displaying name badges
  • All staff have correct PPE
  • Not all staff are wearing name badges
  • Not all staff have been issued correct PPE

• Have staff been identified for development opportunities by the manager

  Yes

  No - Not at this stage

  No staff are suitable onsite for development

Machinery & Vehicles

• Are Vehicle reports being completed & sent to Tech Services on time (VEHICLE LOG)<br>

  Yes

  No

  N/A

• Are all vehicles up to date with services (VEHICLE LOG)<br>

  Yes

  No

  N/A

• Are pre starts being completed accurately.HSEQ-FOR-110 / Rev.4<br>

  Yes

  No

  N/A

• Are the Vehicles being maintained as per specifications & in good condition<br>

  Yes

  No

  N/A

• Is there incident reports filed for any damage to vehicles HSEQ-FOR-002 / Rev.2<br>

  Yes

  No

  N/A

• Are vehicles being cleaned no less than weekly<br>

  Yes

  No

  N/A

Cleaning Equipment- Consumables & Chemicals

• Are the consumables par levels suitable? Minimum 1 week of all & Maximum of 3 weeks (excluding Cyclone)<br>

  Yes

  No

  N/A

• Is stock being stored in correct allocated locations onsite

  Yes

  No

  N/A

• Is there adequate supply of cleaning aids (Safety Steps, mops, brooms etc.)<br>

  Yes

  No

  N/A

• Are all linen trolleys in working order & safe to use<br>

  Yes

  No

  N/A

• Has damaged equipment been reported & discarded<br>

  Yes

  No

  N/A

• Have all linen trolleys been stocked appropriately at the commencement of shift (All chemicals, consumables, linen) Trolley not over stocked & unstable.<br>

  Yes

  No

  N/A

• Are SDS sheets up to date & located on each trolley, buggy & chemical storage areas (HSEQ-PRO-005)<br>

  Yes

  No

  N/A

• Do all staff have correct PPE to perform tasks (HSEQ-PRO-012)

  Yes

  No

  N/A

• Is the linen in good condition & damaged linen recorded & discarded

  Yes

  No

  N/A

Village Housekeeping Department

• Has the cleaning Manager/Supervisor got a copy of the Scope (Cleaning section)<br>

  Yes

  No

  N/A

• Is the current Linen Stocktake being recorded accurately & the Linen Stock take sheet is completed daily

  Yes

  No

  N/A

• Is the consumable & chemical stock being managed satisfactory

  Yes

  No

  N/A

• Are daily schedules being distributed accurately daily

  Yes

  No

  N/A

• Is the Periodic Cleaning schedule being maintained as per scope (Strip & Seal, Curtains, Fridges, etc.)

  Yes

  No

  N/A

• Are the cleaning Manager/Supervisors completing weekly & daily cleaning audits and actioning non compliance

  Yes

  No

  N/A

• Are Manager/Supervisors being proactive in obtaining & Providing updates from administration regarding maintenance issues or changes

  Yes

  No

  N/A

• Are all linen stores stocked appropriately & free of rubbish & excess dust (Nothing over 5kg stored above shoulder height, No chemicals, etc.)

  Yes

  No

  N/A

• Are the correct chemicals & dilution rates being used for each task (SDS SHEETS, ECO LAB TRAINING)

  Yes

  No

  N/A

• Is the Housekeeping office being kept clean & tidy at all times

  Yes

  No

  N/A

• Are all staff using the correct PPE when completing tasks (HSEQ-PRO-012)

  Yes

  No

  N/A

Cleaning Standards (SWI'S, SOP'S, JHA'S & CONTRACTED SCOPE)

• Are rooms being cleaned within the time allocated to the contract<br>

  Yes

  No

  N/A

• Are the paths & steps clean & free of debris<br>

  Yes

  No

  N/A

• Are cobwebs evident on external buildings<br>

  Yes

  No

  N/A

• Has the external Door & windows been cleaned<br>

  Yes

  No

  N/A

• Have the internal door & windows been cleaned

  Yes

  No

  N/A

• Is the bed made to standard

  Yes

  No

  N/A

• Are the towels placed correctly, with the logo positioned correctly (Logo not available on all sites)<br>

  Yes

  No

  N/A

• Are the remotes placed in correct position<br>

  Yes

  No

  N/A

• Are the chairs clean (Including legs)<br>

  Yes

  No

  N/A

• Has the bin been emptied & is clean with a new liner.<br>

  Yes

  No

  N/A

• Has the Fridge been cleaned & emptied, defrost conducted if required. (Seals, spills, etc.)

  Yes

  No

  N/A

• Are all surfaces free of dust (cupboards, walls, shelves, light switches, etc.)<br>

  Yes

  No

  N/A

• Have the chrome been wiped free of residue on all tap & shower fittings<br>

  Yes

  No

  N/A

• Have the soap & Toilet paper been replenished<br>

  Yes

  No

  N/A

• Have all cupboards & draws been cleaned (all areas inside, top,underneath, etc.)<br>

  Yes

  No

  N/A

• Do all wardrobes contain 6 Coat Hangers (Morris Provided)

  Yes

  No

  N/A

• Has the air conditioner & filters been cleaned<br>

  Yes

  No

  N/A

• Has the Bathroom Air Vent been cleaned

  Yes

  No

  N/A

• Has the shower been cleaned & free of build up

  Yes

  No

  N/A

• Has the toilet been cleaned (S Bend, ceramic bowl, etc.)

  Yes

  No

  N/A

• Are the central toilets cleaned daily to Standard

  Yes

  No

  N/A

• Are the Ice Rooms cleaned daily to Standard & all ice machines contain the correct scoops

  Yes

  No

  N/A

• Is the recreation Room Cleaned daily to standard

  Yes

  No

  N/A

• Are the consumables in the recreation areas being replenished adequately daily

  Yes

  No

  N/A

Maintenance Department

• Has the Maintenance Manager/Supervisor got a copy of the scope (Maintenance)

  Yes

  No

  N/A

• Are all licenses & certificates available onsite for each employee & in date<br>

  Yes

  No

  N/A

• Is the Electrical/Fridge Nominee displayed

  Yes

  No

  N/A

• Have all employees completed SWI's & JHA's for each job<br>

  Yes

  No

  N/A

• Are training records & Job descriptions available for each employee (LMS & Employee files)<br>

  Yes

  No

  N/A

• Is there a current asset register being maintained onsite & loaded onto Mocconet (To be completed every 3 months)<br>

  Yes

  No

  N/A

• Are all electrical items maintained onsite as per schedule (Test & Tag) HSEQ-PRO-008<br>

  Yes

  No

  N/A

• Are the maintenance records being recorded and updated daily HSEQ-PRO-064<br>

  Yes

  No

  N/A

• Is the preventative maintenance schedule being maintained & records are filed<br>

  Yes

  No

  N/A

• Are the STP/WTP plants being monitored & documented correctly

  Yes

  No

  N/A

• Are the back up generators being serviced & recorded as required

  Yes

  No

  N/A

• Are all key personal aware of the location of the water, gas, electricity emergency shut of points

  Yes

  No

  N/A

• Is there a critical spare list in place & par levels are being maintained<br>

  Yes

  No

  N/A

• Does the maintenance department have the correct tools to perform the job safely.<br>

  Yes

  No

  N/A

• Are tools being maintained in good condition?<br>

  Yes

  No

  N/A

• Are re charge items being billed back to the client correctly (Including Freight & hourly rate if required)<br>

  Yes

  No

  N/A

• Have all recharge items got approvals attached as evidence

  Yes

  No

  N/A

• Are all spare equipment & parts tagged in the service area (Information, Danger etc.)<br>

  Yes

  No

  N/A

Health & Lifestyle Co ordinators

• Is the gym instructor trained & Deemed competent<br>

  Yes

  No

  N/A

• Does the HLC attend Pre Start Meetings & conduct stretches with alternating departments HSEQ-PRO-009<br>

  Yes

  No

  N/A

• Is there a scheduled cleaning & maintenance program in place for equipment<br>

  Yes

  No

  N/A

• Is the HLC completing checks on all equipment daily to ensure correct working order (Checking loose wires, bolts & bands etc.)<br>

  Yes

  No

  N/A

• Is the equipment being sanitised daily by the HLC<br>

  Yes

  No

  N/A

• Are all resident inductions being recorded & filed<br>

  Yes

  No

  N/A

• Is the gym instructor pro active in conducting lifestyle nights & events (1 event minimum every 3 months)

  Yes

  No

  N/A

• Does the HLC understand the Active 8 program? (Has the HLC received the guidelines to how the Active 8 program works?)<br>

  Yes

  No

  N/A

• Is the gym clean & tidy, free of marks & debris (Toilets, windows, floors, equipment, walls)<br>

  Yes

  No

  N/A

• Are the towels provided, in good condition<br>

  Yes

  No

  N/A

• Is an equipment register in place & being maintained<br>

  Yes

  No

  N/A

• Are attendance statistics being recorded for classes & events<br>

  Yes

  No

  N/A

Kitchen - Back of House (HACCP PROCEDURES)

• Are all staff In correct uniforms & have name badges on<br>

  Yes

  No

  N/A

• Are all staff trained & deemed competent<br>

  Yes

  No

  N/A

• Is the Kitchen Catering Audit Program being completed Monthly as per the Food Safety Plan (FS-FOR-314)

  Yes

  No

  N/A

• Is the loading dock clean & Tidy<br>

  Yes

  No

  N/A

• Are the rubbish bins emptied & odour free<br>

  Yes

  No

  N/A

• Is a cleaning schedule in place for the Kitchen Back of House<br>

  Yes

  No

  N/A

• Are all walls, floors, doors, windows being kept clean daily<br>

  Yes

  No

  N/A

• Are all vents clean (Flu's, air curtains, Air conditioners & air vents)<br>

  Yes

  No

  N/A

• Are Chef's using non cut gloves<br>

  Yes

  No

  N/A

• Are all hot surfaces labelled with warning signs<br>

  Yes

  No

  N/A

• Are all floor areas clear of trip hazards and obstructions<br>

  Yes

  No

  N/A

• Is the back loading area secure and managed at the time of unloading deliveries as per procedure HSEQ SWI FORMS

  Yes

  No

  N/A

• Are correct manual handling techniques being used as per procedures unloading stock<br>

  Yes

  No

  N/A

• Are SDS sheets up to date and located in the chemical room<br>

  Yes

  No

  N/A

• Are all mops, buckets & cleaning products being stored correctly & away from food<br>

  Yes

  No

  N/A

• Is the correct allocation of cyclone stock onsite (During cyclone season)<br>

  Yes

  No

  N/A

• Is food stock being rotated correctly<br>

  Yes

  No

  N/A

• Is waste being managed correctly as per procedure & policy<br>

  Yes

  No

  N/A

• Are work areas kept clean & tidy at all times<br>

  Yes

  No

  N/A

• Is the kitchen vermin free & any vermin siting's recorded<br>

  Yes

  No

  N/A

• Is all equipment being maintained as per specification requirements<br>

  Yes

  No

  N/A

• Is all equipment being cleaned as per schedule (Including underneath<br>

  Yes

  No

  N/A

Dinner - Hot Service Points

• Is the food license on display

  Yes

  No

  N/A

• Does the food available match the scope & the approved menu<br>

  Yes

  No

  N/A

• Is the menu clearly & accurately displayed<br>

  Yes

  No

  N/A

• Are the foods labelled correctly<br>

  Yes

  No

  N/A

• Is the food presented well & garnished<br>

  Yes

  No

  N/A

• Is the food in the service area being monitored regularly (a chef at service point throughout service)- where only 1 chef, 10 minute checks)<br>

  Yes

  No

  N/A

• Is the food being replenished adequately (Kept fresh & not run out including garnish)<br>

  Yes

  No

  N/A

• Are the chef's batch cooking adequately to ensure freshness & reduce waste<br>

  Yes

  No

  N/A

• Is the hot area being kept clean & tidy (Including Soup) <br>

  Yes

  No

  N/A

• Are the utensils correct & cross contamination is managed<br>

  Yes

  No

  N/A

• Does the food taste fresh & obtains flavour (Meat not tough or Raw, Curries have flavour etc.)<br>

  Yes

  No

  N/A

Dinner - Cold Buffets & Crib

• Are the Cold buffets & Crib menu as per scope<br>

  Yes

  No

  N/A

• Are all foods labelled correctly<br>

  Yes

  No

  N/A

• Are all foods presented well & Garnished<br>

  Yes

  No

  N/A

• Is the food being replenished adequately (Kept fresh & not run out including garnish)<br>

  Yes

  No

  N/A

• Are frozen meals labelled & dated correctly<br>

  Yes

  No

  N/A

• Is all glass clean and free of marks<br>

  Yes

  No

  N/A

• Are all fridge/freezers clean & defrosted as required<br>

  Yes

  No

  N/A

Breakfast- Hot Service Points

• Does the food available match the scope & the approved menu<br>

  Yes

  No

  N/A

• Is the menu displayed clearly & accurately

  Yes

  No

  N/A

• Are the foods labelled correctly

  Yes

  No

  N/A

• Is the food Presented well & garnished

  Yes

  No

  N/A

• Is the food in the service area being monitored regularly (a chef at service point throughout service)- where only 1 chef, 10 minute checks)<br>

  Yes

  No

  N/A

• Is the food being replenished adequately (Kept fresh & not run out including garnish)<br>

  Yes

  No

  N/A

• Is the food being replenished adequately (Kept fresh & not run out including garnish)<br>

  Yes

  No

  N/A

• Are the chef's batch cooking adequately to ensure freshness & reduce waste<br>

  Yes

  No

  N/A

• Is the hot area being kept clean & tidy (Including Porridge)

  Yes

  No

  N/A

• Are frozen meals labelled & dated correctly

  Yes

  No

  N/A

• Is all glass clean and free of marks

  Yes

  No

  N/A

• Are the utensils correct & cross contamination is managed<br>

  Yes

  No

  N/A

• Does the food taste fresh & obtains flavour (Eggs fresh, Mixed grills etc.)<br>

  Yes

  No

  N/A

Breakfast - Cold Buffets & Crib

• Are the Cold buffets & Crib menu as per scope

  Yes

  No

  N/A

• Are all foods labelled correctly<br>

  Yes

  No

  N/A

• Are all foods presented well & Garnished<br>

  Yes

  No

  N/A

• Is the food being replenished adequately (Kept fresh & not run out including garnish)

  Yes

  No

  N/A

• Are frozen meals labelled & dated correctly<br>

  Yes

  No

  N/A

• Is all glass clean and free of marks<br>

  Yes

  No

  N/A

• Are all fridge/freezers clean & defrosted as required<br>

  Yes

  No

  N/A

Dining Room

• Is all signage & Marketing up to date with Morris Marketing standards<br>

  Yes

  No

  N/A

• Are all Table talkers up to date & current<br>

  Yes

  No

  N/A

• Is a cleaning schedule in place & being actioned & signed off<br>

  Yes

  No

  N/A

• Is the dining room floor in good condition (Has the floor been stripped & sealed within the last 3 months)

  Yes

  No

  N/A

• Is the floor being cleaned after each service<br>

  Yes

  No

  N/A

• Are all tables & chairs clean<br>

  Yes

  No

  N/A

• Are all windows clean (Including tracks & ledges)<br>

  Yes

  No

  N/A

• Are the curtains/Blinds clean & free of excess dust

  Yes

  No

  N/A

• Are all the underneath benches kept clean & tidy (Back up equipment & stock managed)<br>

  Yes

  No

  N/A

• Are the coffee stations & toaster areas kept tidy through service<br>

  Yes

  No

  N/A

• Are the cordial machines clean & replenished through service<br>

  Yes

  No

  N/A

• Is there adequate cutlery & crockery available<br>

  Yes

  No

  N/A

• Are tables wiped clean & sanitized through service<br>

  Yes

  No

  N/A

• Are walk ways & exits kept clear & free of trip hazards<br>

  Yes

  No

  N/A

• Is the television/Radio at turned of & at a suitable volume<br>

  Yes

  No

  N/A

Bar & Retail

• Have all staff been trained & deemed competent<br>

  Yes

  No

  N/A

• Has the Manager/Supervisor got a copy of the scope (Bar & Retail)

  Yes

  No

  N/A

• Are products within used by date<br>

  Yes

  No

  N/A

• Does the par levels match the goods sold records (Two week stock holding)<br>

  Yes

  No

  N/A

• Is the planner gram being followed<br>

  Yes

  No

  N/A

• Is the service consistent (Barista coffee made the same way)<br>

  Yes

  No

  N/A

• Are the staff using upselling techniques at the time of sale<br>

  Yes

  No

  N/A

• Are all staff friendly and courteous to consumers<br>

  Yes

  No

  N/A

• Are there Impulse buy items available at the counter area

  Yes

  No

  N/A

• Are promotions being advertised and encouraged<br>

  Yes

  No

  N/A

• Are staff using the correct manual handling techniques to restock<br>

  Yes

  No

  N/A

• Are the takings being recorded accurately & secured<br>

  Yes

  No

  N/A

• Are takings being banked regularly (No longer than 14 days takings to be onsite)<br>

  Yes

  No

  N/A

• Are all vending machines in good working order & adequately stocked<br>

  Yes

  No

  N/A

• Are all items labelled with pricing displayed<br>

  Yes

  No

  N/A

• Is the pricing on the sales register current & up to date<br>

  Yes

  No

  N/A

• Is the purchase pricing on the stock take current & up to date<br>

  Yes

  No

  N/A

• Is the music/televisions turned on at opening<br>

  Yes

  No

  N/A

• Is the bar license displayed in the bar

  Yes

  No

  N/A

• Is there a bar pricelist displayed for consumers<br>

  Yes

  No

  N/A

• Are all shelving & display areas free of dust & correctly stocked

  Yes

  No

  N/A

• Are all inside and outside areas cleaned daily & free of debris<br>

  Yes

  No

  N/A

• Are all toilets clean & tidy (Including ventilation, sinks, doors, air conditioning)<br>

  Yes

  No

  N/A

• Are all ashtrays being cleaned regularly & odour free<br>

  Yes

  No

  N/A

• Are all tables & chairs clean & free of marks, residue & rubbish after each shift<br>

  Yes

  No

  N/A

• Is the back of house Storage areas clean & free from Vermin

  Yes

  No

  N/A

• Are the Floors in good condition (Polished within 3 -6 months)

  Yes

  No

  N/A

Marketing

• Is there a "Welcome to _______________ Village" sign in the reception area

  Yes

  No

  N/A

• Does the reception area showcase a Morris Logo Sign

  Yes

  No

  N/A

• Does the Bar & Recreation area showcase Morris Images

  Yes

  No

  N/A

• Does the Bar Showcase Morris bar runners

  Yes

  No

  N/A

• Does the Dining room Showcase Morris Images

  Yes

  No

  N/A

• Are Menu Cards being utilised for all meals during service

  Yes

  No

  N/A

• Are the "8 a day" Posters displayed in the dining room (4)

  Yes

  No

  N/A

• Do all Tables contain Napkin Dispensers & Table Cloths in good condition

  Yes

  No

  N/A

• Does the village manager know the "5 Core Values"

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Does the Site Manager know the Morris "Vision

  Yes

  No

  N/A

• Is the Vision Poster on display in an area visible by the Morris Team (Orange & Blue Posters)

  Yes

  No

  N/A

• Are all Morris Vehicles branded with the Morris Logo (Magnet or Sticker) Including Golf Buggies & forklifts

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is the current email Signature being used

  Yes

  No

  N/A

• Are the current Business (Manager/Village) cards on display for guests

  Yes

  No

  N/A

• Has site received & distributed to staff (Key Contacts Card)

  Yes

  No

  N/A

• Are Morris Branded "With Compliment Slips" being used

  Yes

  No

  N/A

• Are Morris Branded Maintenance books being used

  Yes

  No

  N/A

• Are Guest Comments Cards being used

  Yes

  No

  N/A

• Is in room signage/branding or promotional products evident

  Yes

  No

  N/A

• Are the room cleaning tent cards being left in rooms upon completion of service

  Yes

  No

  N/A

Manager Signature

• Add signature

  Sign

Auditor Signature

• Add signature

  Sign