Motorpoint Monthly Site Review

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

Site Observations

• Is the pitch presented to a high standard?

  Yes

  No

  N/a

• Were all collections reviewed presented to Motorpoint standard?

  Yes

  No

  N/a

• Where GTG Cars Sampled to Motorpoint Standard

  Yes

  No

• Are all Contractors identifiable and wearing correct PPE

  Yes

  No

• Is there evidence of strong Key Controls on site

  Yes

  No

• Is there any Site Maintenance required?

  Yes

  No

Production

• What was the sites volume target for the month?

• What volume of NGTG units were carried over from the previous month?

• What volume of units were delivered to site for the month

• What volume of 1st GTG units did the site achieve?

• Volume 1st GTG versus Budget

  Select > 110% > 105% > 100% > 95% > 90% < 90%

  • > 110%
  • > 105%
  • > 100%
  • > 95%
  • > 90%
  • < 90%

• Give Reason for underperformance

• What SMART targets have been set to recover performance

• Comments

Speed of Preparation

• What was the average days to prep for the month?

  Select < 6.5 Days < 7.5 Days < 8.5 Days < 9.5 Days < 10.5 Days > 10.5 Days

  • < 6.5 Days
  • < 7.5 Days
  • < 8.5 Days
  • < 9.5 Days
  • < 10.5 Days
  • > 10.5 Days

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• Comments

Audits

• Has the Monthly Preparation Audit been completed satisfactorily?

  Yes - fully completed

  Yes - With outstanding actions

  No

• Give Reason for non compliance

• What SMART Targets have been set to recover performance?

• Comments

Financial Controls

• What was the Cost of Preparation including Headcount?

  Select <95% Budgeted Amount <100% Budgeted Amount <105% Budgeted Amount <110% Budgeted Amount <115% Budgeted Amount >115% Budgeted Amount

  • <95% Budgeted Amount
  • <100% Budgeted Amount
  • <105% Budgeted Amount
  • <110% Budgeted Amount
  • <115% Budgeted Amount
  • >115% Budgeted Amount

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• Cost of Preparation Comments

• What was the Post Invoice Spend per unit?

  Select < £20 pu < £25 pu < £30 pu < £35 pu < £40 pu > £40 pu

  • < £20 pu
  • < £25 pu
  • < £30 pu
  • < £35 pu
  • < £40 pu
  • > £40 pu

• What is the reason for underperformance?

• What SMART Targets have been set to recover performance?

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• PI Spend Comments

• What Recharge was Achieved per unit on Scot & Motab?

  Select >60% >55% >50% >45% >40% >35% <35%

  • >60%
  • >55%
  • >50%
  • >45%
  • >40%
  • >35%
  • <35%

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• Recharge Comments

People Management

• Headcount Utilisation (Including overtime and Agency Labour)

  Select > 105% > 100% > 95% > 90% > 85% < 85%

  • > 105%
  • > 100%
  • > 95%
  • > 90%
  • > 85%
  • < 85%

• Give Reason for Underperformance

• What SMART Target have been set to recover performance?

• Utilisation Comments

• Staff Turnover - Number of Team Members that have left the Business

  0 Team members

  1 Team Member

  2+ Team Members

• Please provide reasons for leaving

• Give Reasons for leaving

• Number of Leavers YTD

• Number of Leavers 6 Month Rolling

Customer Experience

• NPS

  Select > 85% > 83% > 81% > 79% > 77% < 77%

  • > 85%
  • > 83%
  • > 81%
  • > 79%
  • > 77%
  • < 77%

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance?

• NPS Comments

• Post Collection Cases closed Not to Standard (% units prepped in period)

  Select < 5% < 7.5% < 10% < 12.5% < 15% > 15%

  • < 5%
  • < 7.5%
  • < 10%
  • < 12.5%
  • < 15%
  • > 15%

• Give Reason for Underperformance

• What SMART Target have been set to recover performance

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance

• Post Collection Cases Comments

Misc

• Is there evidence of strong controls on overage units

  Yes

  No

• Give reason for underperformance

• What SMART Targets have been set to recover performance

• Overage Comments

• Is their evidence of Technician Compliance Checks uploaded to Xcenta

  Yes

  No

  N/a

• Give Reason for Underperformance

• What SMART Targets have been set to recover performance

• Apprentice Comments

• Which site is provided support as a mentor

• Is there documented evidence of regular mentor calls taking place

  Yes

  No

• Give Reason for Underperformance

• What SMART targets have been set to recover performance

• Mentor Comments