MTM Store Operation Check List V1

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Preparation

• MTM Area<br>Make sure the MTM area is always clean and tidy. On MTM table everything is properly display according to VM standard

  Well Done

  Adequate

  Poor

• Add media

  Media

• MTM Tool Box<br>Make sure a complete set of MTM tools is properly stocked in MTM box and the box is stocked in the assigned place of MTM area..

  Well Done

  Adequate

  Poor

• Add media

  Media

• MTM Master Garment<br>Make sure the Master Garment being well

  Well Done

  Adequate

  Poor

• Add media

  Media

• MTM File & Fabric Update<br>All season update information and selling instruction should be properly filed in designated MTM File and all shop staffs are informed accordingly

  Well Done

  Adequate

  Poor

Selling Ceremony

• Preparing the Sale

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• The Welcome

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Exploration and Approach

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Getting to Know the customer and what they want

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Presenting the Fabric and Collection

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Point to Note during Taking Measurement

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Finalizing the Order

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Maintaining Order in the MTM Workspace

• Select Well Done Adequate Poor

  • Well Done
  • Adequate
  • Poor

• Comments ( please specific )

Staff Measurement Skill

• Name of the MTM Specialist/Staff and Service year

• MTM Jacket Technical Measurement

  Well Done

  Adequate

  Poor

• Comments

• MTM Trousers Technical Measurement

  Well Done

  Adequate

  Poor

• Comments

• MTM Shirt Technical Measurement

  Well Done

  Adequate

  Poor

• Comments

Order Follow up

• Use standard order list

  Yes

  No

  N/A

• Update order list timely so that shop staff can track the status according to the information in the list

  Yes

  No

  N/A

• Check and confirm PDF order sheet on the same day of in-charge staff, and file it with the original order sheet and signature

  Yes

  No

  N/A

• The order list must as the cover page and the MTM order folder should be well managed.

  Yes

  No

  N/A

• Timely replace the handwriting modification pages to keep the neat image of the folder

  Yes

  No

  N/A

Receive-MTM Master Garment in the stock room

• Garment has been checked immediately after arrival on condition and size

  Yes

  No

  N/A

• All the products must be attached with price tag , order sheet and information Tag

  Yes

  No

  N/A

Claim and Reject

• Keep the rejected garment in the rejected area and the reject report must be attached...

  Yes

  No

  N/A

• Sleeve Unit rejected quantity

• Total rejected pieces of Shirt

• Store Reject Rate

MTM Sell Out by 605 Report

• Select 0-10% 10-20% 20-30% 30-40% 40-50% 50-60% 60-70% 70-80% 80-90% 90-100%

  • 0-10%
  • 10-20%
  • 20-30%
  • 30-40%
  • 40-50%
  • 50-60%
  • 60-70%
  • 70-80%
  • 80-90%
  • 90-100%

MTM/VIP Event

• Select date

  Date

• Does the appointment list ready for the event?

• Does the F&B well setup for the event?

• All the staffs have been briefed for the event product knowledge?

• VIP/MTM Event Result

Overall Comments and Agreed Action Plan

• Description

• Add signature

  Sign