Information
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Audit Title
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Conducted on
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Prepared by
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Location
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Personnel
Metrics
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Current YoY %?
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New % to Goal
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Current AAL
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Current HS Conversion %?
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Current Profit Trend for Store
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Upgrade % to Goal
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Accessory Profit to Goal
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Current NBA %?
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Current TEP %?
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Current SPS %?
Look/Sound/Feel
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Outside - Was it clutter free, attracting to the eye, easily visible, outdoor marketing (both ours and surrounding)?<br>
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Inside - Clean, clutter free, marketing messages current?<br>
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Music on, energetic, fun, inviting environment?
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Are customers being greeted, and greeted from the sales floor?
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Are they staffed for success?
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Did the staff know where they stood on the current important metrics?
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Were sales boards updated in the back room?
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Were the associates using NBA correctly (selecting appropriate reason for visit) with EVERY customer, and verbally communicating the offer to the customer?
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Were the sales associates asking quality open ended questions?
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Sales interactions only happen on the sales floor (only time behind the counter is to process the transaction)
Outbound activities (daily business plan)
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All stores to have a Daily plan – This should be delivered by the SM every day (if SM off they should have delivered to their team the day before)
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Has the store started working the daily plan?
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Event Planning (outside of store)<br> - 1 selling event/partnership per quarter (Partnership should be with a local business on where you can set up either in store or have them sending referrals over to our store.<br> - 1 non selling/information table event per month (these are the easy ones as I can walk to the local gym right now and get us set up for this week)
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Sales force calls to be completed:<br> - I will always put a date that is before due date, but if done correctly this is very easy as I will not put a date out there that is unachievable<br> * We need these to be quality calls and appointments set
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All associates and Managers properly dressed in correct attire including Name tags, lanyards, black shoes, nice dress pants or jeans as well as the correct Sprint approved shirt
Referrals
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Does each associate have 1 new and 1 upgrade appointment set for their shift?
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Did you see the associate pitch the Referral Program to a customer using the Referral Sheet?
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Were quote sheets used in every single transaction?
CL
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Has the store given at least 2 leads to Jaeson or Henry in the past week?
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3 Questions should be asked to every customer in store every time<br> - Where do you work?<br> - What do you do for a living?<br> - Do you own a business?<br>
