Mystery Diner Template Mad Squirrel

• Taproom Location

• Date and Time of Inspection

  Date

• Inspected by

First Impressions

• Was the Taproom exterior clean and free of litter/weeds?

  Yes

  No

  N/A

• Did the external planting appear well cared for?

  Yes

  No

  N/A

• Were the beer garden tables clean and well maintained?

  Yes

  No

  N/A

• Were the entrance doors clean?

  Yes

  No

  N/A

• Were all Craft Beer Assistants dressed appropriately (i.e. clean branded uniform) ?

  Yes

  No

  N/A

Cleanliness

• Were the tables and chairs in your view clear, organised and free from damage?

  Yes

  No

  N/A

• Was there evidence of regular cleaning taking place during your visit?

  Yes

  No

  N/A

• Was your table cleared, cleaned and dried prior to you sitting down?

  Yes

  No

  N/A

• Were all glasses, cutlery and crockery used for your visit clean?

  Yes

  No

  N/A

• Was the Taproom floor free of spillages and debris?

  Yes

  No

  N/A

• Were the toilets clean and well stocked with paper, soap and have a working hand dryer?

  Yes

  No

  N/A

• Were high chairs available, clean and safe for young guests?

  Yes

  No

  N/A

Atmosphere

• Was the music appropriate for the time of day and at an acceptable volume?

  Yes

  No

  N/A

• Was the taproom warm and inviting?

  Yes

  No

  N/A

• If there was live music or an event on please give details, a brief description and your thoughts?

Service

• Did the team greet you upon arrival?

  Yes

  No

  N/A

• Were all team members professional and welcoming?

  Yes

  No

  N/A

• Was there management presence during your visit?

  Yes

  No

  N/A

• Did your server appear knowledgeable about our beer?

  Yes

  No

  N/A

• Did your server recommend any food or drink items?

  Yes

  No

  N/A

• Were managers providing directions to the team?

  Yes

  No

  N/A

• After ordering food did a Craft Beer Assistant bring cutlery, napkins and condiments to your table?

  Yes

  No

  N/A

• Was your complete food order delivered to your table within a reasonable time?

  Yes

  No

  N/A

• If there was a delay in food delivery, was this apologised for and suitably dealt with?

  Yes

  No

  N/A

• Did the Craft Beer Assistant who delivered your food announce each item before placing it front of the correct person?

  Yes

  No

  N/A

• Did any Craft Beer Assistant check back on your table before the majority of the meal was finished?

  Yes

  No

  N/A

• If your meal(s) were incorrect or unsatisfactory, did the Craft Beer Assistant apologise and promptly correct the issue if you brought it to their attention?

  Yes

  No

  N/A

Drinks Quality

• Were all requested drinks available?

  Yes

  No

  N/A

• Were all drinks served in a clean and cool glass?

  Yes

  No

  N/A

• Were the drinks served to your party in the right glass with correct garnish?

  Yes

  No

  N/A

• Was the glass held by the base and not the rim?

  Yes

  No

  N/A

Food Quality

• Was all food requested available?

  Yes

  No

  N/A

• Was all of your food served according to the description on the menu?

  Yes

  No

  N/A

• Was the presentation of your meal appealing?

  Yes

  No

  N/A

• Were all items served at the correct temperature ?

  Yes

  No

  N/A

• Was your meal cooked properly, with nothing overcooked/burnt/tough/dry, undercooked or overly greasy?

  Yes

  No

  N/A

• Did all ingredients appear fresh?

  Yes

  No

  N/A

• Were condiments offered and all available?

  Yes

  No

  N/A

Overall Visit

• Please rate your overall experience with us

  Excellent

  Good

  OK

  Poor

  Very Poor

Completion

• Are there any further details,comments or recommendations you would like to add? Please take a picture of your total bill and add to this section.

• Inspector's Full Name and Signature

  Sign