Title Page
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Conducted on
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Prepared by
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Venue?
Booking Experience
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Was it easy to make a booking for the restaurant either online or over the phone? Was it clear what you had to do to secure your booking?
First Impressions
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Was the entrance & exterior clean and tidy?
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Was it clear on entry where to go and what to do?
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Were you greeted/acknowledged within 1 minute of entering the venue in a warm and friendly manner?
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Did the restaurant feel welcoming?
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Did the host ask you if you had any allergies?
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Were you asked if you would like table service or if you would prefer to use the QR code?
Dining Experience - Depending on whether your received table service or ordering through the QR code please mark - Yes // No // NA
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What was the name of your server? Or a description if you cant find out.
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Were you given time to look at the drinks menu and was your drinks order taken within 3 minutes of being seated?
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Was your table clean and set up? Was your menu clean and in good condition?
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Did the server ask if it was your first visit? Or did they try to get to know anything about you?
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Were any drinks up sold to you by your server?
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How long did your drinks take to arrive?
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Describe your drinks order and the quality
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Was your food order taken in a timely fashion?
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Were any side dishes suggested by name to accompany your order?
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Were you asked if you would like any extra sauces?
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Did your server demonstrate good knowledge of the menu, either by answering any questions confidently or by making relevant suggestions for the food and drink?
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If you had any specific dietary requirements, were these handled appropriately?
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Did the server read the order back to you after ordering?
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How long did your meal take to arrive?
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Please take a picture of your dish
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Please describe your food order and the quality....
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Did all your food arrive at the same time? If it took longer tan 20 mins did the server come over and speak to you (Write in notes below)
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Were you invited to enjoy your meal when it was delivered to your table?
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Did you receive a check back within 5 minutes of receiving your main course or once you have both had time to try the food?
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If your drinks were running low at any point during the visit, did the server offer you a new drinks?
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Did you find that your table was well maintained? i.e. Were your dishes cleared within a reasonable amount of time of all the party finishing?
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Once your plates were cleared were you offered any extra drinks, cocktails, coffees or cake (Home Sweet Home)
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Did you find it easy to pay the bill? Did it come in a timely fashion, or was it easy to find and ask a server?
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Did a manager speak to your table at any point?
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Were all the staff that you came into contact with happy and friendly?
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Once you had requested your bill, did it arrive promptly and were you able to pay and leave in a timely manner?
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Did any member of staff acknowledge you were leaving with a smile, eye contact, appropriate comment or gesture?
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Please give us some general notes about your visit, the food, drinks, and the venue in general...
Restaurant Experience
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Where the toilets clean and in good repair?
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Was there toilet roll in toilet roll holders, soap in dispensers and was the hand dryer working?
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Was there a high energy atmosphere throughout your visit? Was the music, heating and lighting correct to what you would expect?
