Mystery Shop

Accurate - 35 Points

Point of Purchase (POP) material and menu boards are clean, easy to read, and with no missing panels or numerals. The order confirmation screen (OCS) and speaker are working properly. (5 Points)

The Drive-Thru Guest is asked f their order is correct on the screen; if the OCS is not operating then the order must be repeated. (10 Points)

The order is repeated to the guest before handing out, with special emphasis in custom orders. (10 Points)

Guest receives what they ordered including condiment(s), napkins, straw and receipt. (10 Points)

Consistent & Quick - 25 Points

The Guest is greeted at the Drive-thru speaker within 5 seconds. (10 Points)

The Guest receives their order in under 5 minutes. (15 Points)

Warm & Friendly - 20 Points

The Guest receives a warm and friendly greeting at the Drive-thru speaker and pick-up window. (10 Points)

After handing out the order the Guest is thanked with a smile and given a parting comment (i.e. enjoy your meal, see you soon). (10 Points)

Great Tasting Food - 10 Points

Burgers are both hot and juicy, produce is fresh with firm tomatoes and crisp lettuce and the bread is toasted properly. (5 Points)

Fries are hot, crispy, golden brown and salt to taste when delivered to the Guest. (5 Points)

Clean - 10 Points

Landscaping is well maintained, and the Drive-thru lane is clean and free of trash. (5 Points)

Drive-thru window, ledges and walls are clean and in good repair. (5 Points)