Mystery Shop

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Staff Appearance

• Were all team members wearing the correct uniform and well groomed according to ALDI standards?

  Yes

  No

  N/A

• Did you observe any team members eating, drinking or chewing gum?

  Yes

  No

Customer Service

• Name of team member who served you on the shop floor.

• If you had any interaction with a team member on the shop floor today, did they respond to you and assist in a friendly and professional manner?

  Yes

  No

  N/A

Store Cleanliness

• Was there at least one trolley with a baby capsule available?

  Yes

  No

  N/A

• Was the store entrance and trolley area clean?

  Yes

  No

  N/A

• Were the floors inside the store clean?

  Yes

  No

  N/A

• Was the specials merchandise area clean?

  Yes

  No

  N/A

• Was the register area clean?

  Yes

  No

  N/A

• Was the packing bench area clean?

  Yes

  No

  N/A

• Was the fresh produce area clean?

  Yes

  No

  N/A

• Was the fridge area clean?

  Yes

  No

  N/A

• Was the freezer area clean?

  Yes

  No

  N/A

Merchandising

• Was the first aisle merchandised neatly and stocked with product boxes flush to the edge of the shelving?

  Yes

  No

  N/A

• Were there more than 10 empty stock cartons on the shelves throughout the store?

  Yes

  No

• Were the specials merchandise tables displayed in a neat and tidy manner?

  Yes

  No

  N/A

• Were there any de-carding trolleys or pallet jacks unattended on the shop floor?

  Yes

  No

• Were all freezers neat and well stocked with price cards visible?

  Yes

  No

  N/A

• Was the liquor block neat and well stocked?

  Yes

  No

  N/A

Fresh

• Were all products in the fruit and vegetable area neatly merchandised and in good condition?

  Yes

  No

  N/A

• Were all products in the fruit and vegetable area available?

  All products in the area were available

  There were 1-4 products unavailable

  There were more than 4 products unavailable

• Was the banana display at least 50% available, appear in good condition, and merchandised neatly?

  Yes

  No

  N/A

• Were all products in the fresh meat area neatly merchandised and in good condition?

  Yes

  No

  N/A

• Were all products in the fresh meat area available?<br>

  All products in the area were available

  There were 1-4 products unavailable

  There were more than 4 products unavailable

• Were all products in the fresh bread area neatly merchandised and in neat condition?

  Yes

  No

  N/A

• Were all products in the fresh bread area available?<br>

  All products in the area were available

  There were 1-4 products unavailable

  There were more than 4 products unavailable

Register Experience

• Name of team member who served you at the register today.

• Number of registers open as you exited.

• Number of people ahead of you in the queue.

• As you approached the register to pay for your items, which of the following best describes the situation:

  I was able to put my items onto the belt immediately

  I waited behind 1 person before I could put my items on the belt

  I waited behind at least 2 people before I could put my items on the belt

• Did the team member at the register offer you a friendly greeting?

  Yes

  No

  N/A

• Did the team member at the register smile at you?

  Yes

  No

  N/A

• Did the team member at the register tell you the amount owing in a polite manner?

  Yes

  No

  N/A

• Did the team member at the register thank you?

  Yes

  No

  N/A

• Did the team member at the register offer a friendly goodbye and/or other comment?

  Yes

  No

  N/A

• Was your transaction handled efficiently at the register?

  Yes

  No

  N/A

• Were you offered an ALDI catalogue?

  Yes

  No

  N/A