Mystery Shop

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

• We're all team members wearing a name badge?

  Yes

  No

• Were all team members wearing the correct uniform and well groomed according to ALDI standards?

  Yes

  No

• Did you observe any team members eating, drinking or chewing gum during your visit today?

  No

  Yes

• What is the name of the team member who was on the shop floor today?

• IF you had any interaction with a team member on the shop floor today, did they respond to you and assist you in a friendly and professional manner?

  Yes

  No

  NA

• Was there at least one trolley with a baby capsule available?

  Yes

  No

• Was the store entrance and trolley area clean?

  Yes

  No

• Were the floors inside the store clean?

  Yes

  No

• Was the specials merchandise area clean?

  Yes

  No

• Was the register area clean?

  Yes

  No

• Was the packing bench area clean?

  Yes

  No

• Was the fresh produce area clean?

  Yes

  No

• Was the refrigerated/freezer area clean?

  Yes

  No

• Was the first aisle merchandised neatly and stocked with product boxes presented flush to the edge of the shelving?

  Yes

  No

• Were there more than 10 empty stock cartons on the shelves throughout the store?

  No

  Yes

• Were the specials merchandise tables displayed in a neat and tidy manner?

  Yes

  No

• Were there any decarding trolleys or pallet jacks left unattended on the shop floor?

  No

  Yes

Produce

• Were all products in the Fruit and Veg area neatly merchandised and in good condition?

  Yes

  No

• Were all products in the Fruit and Veg area available?

  All products available

  1-4 products unavailable

  More than 4 product unavailable

• Was the banana display at least 50% full, appear in good condition and merchandised neatly?

  Yes

  No

Fresh Meat

• Were all product in the fresh meat area neatly merchandised and in good condition?

  Yes

  No

• Were all products in the fresh meat area available?

  All products available

  1-4 products unavailable

  More than 4 product unavailable

Fresh Bread

• Were all products in the fresh bread area neatly merchandised and in good condition?

  Yes

  No

• Were all products in the fresh bread area available?

  All products available

  1-4 products unavailable

  More than 4 product unavailable

• Name of staff at the register observed

• Number of registers open as you exited

• Number of people in queue

• As you approached the register to pay for your items, which of the following best describes the situation?

  I was able to put my items on the belt immediately

  I waited behind one person before I could put my items on the belt

  I waited behind at least two people before I could put my items on the belt

• Did the team member offer you a friendly greeting?

  Yes

  No

• The the team member smile at you?

  Yes

  No

• Did the team member tell you the amount owing in a polite manner?

  Yes

  No

• Did the team member at the register thank you?

  Yes

  No

• Did the team member at the register offer a friendly goodbye and/ or other comment?

  Yes

  No

• Was your transaction handled efficiently at the register?

  Yes

  No

Overall Impression

• Based on your visit today, would you return to the store?

  Yes

  No

• Based on your visit today, would you recommend this store to family and friends?

  Yes

  No

• How would you rate the overall customer service today?

  Excellent

  Good

  Poor

• How would you rate the overall experience today, taking into account presentation, service, ambience and product?

  Excellent

  Good

  Poor

Comments

• Any additional comments