Mystery Shopper Walkthru

Information

ENTRANCE/ First Impression

Was the parking and trash area being the store clean and litter free?
Was the sidewalk leading to the entrance clean and in good repair?
Were the entry doors clean?
Was there a greeter present during your visit, if so was he/she guiding and interacting with customers?
Were the menus available and clearly displayed?
Were the interior floors clean and litter free? Was the condiment area clean and stocked?
Were all employees in consistent uniform? Shirt, apron, hat, name badge, hat or visor, and black pants?
Were samples being offered at any time during your visit?
Were tables and chairs cleared and cleaned on a timely manner?

Were the bread racks fully stocked and appealing? Were the showcases fully stocked and labeled?
How many customers in line?
What time did you enter the line?
What time was the server reached?
Was the time from when you entered the line to when you reached the server 10 minutes or less?
Server's name:
Did the server greet you in a friendly manner and with a smile?
Did the server demonstrate menu knowledge?
If the server left the area to get your product, was it clearly communicated to you?
Once you reached the cashier did he/she greet you in a friendly manner and with a smile?
Cashier's Name:
Was the order read to cashier and customer to verify correctness of order?
Before completing your purchase were you suggestively sold an additional item?
Was the total amount clearly and polity quoted?
Did each employee that you came in contact with give you undivided attention?
Were you given a sincere thank you or showed appreciation for your business at the end of the transaction?
Were you properly directed were to go for the next part of your order?
If order was "TO-GO" was your order verified to you as you received it and were you given a smile, eye contact, and a Thank you?
If "DINE-IN" was you order delivered to your table in a pleasant, timely manner?

Were the bread racks fully stocked and appealing? Were the showcases fully stocked and labeled?
How many customers in line?
What time did you entered the line?
What time was the server reached?
Was the time from when you entered the line to when you reached the server 10 minutes or less?
Server's name:
Did the server greet you in a friendly manner and with a smile?
Did the server demonstrate menu knowledge?
If the server left the area to get your product, was it clearly communicated to you?
Once you reached the cashier did he/she greet you in a friendly manner and with a smile?
Cashier's Name:
Was the order read to cashier and customer to verify correctness of order?
Before completing your purchase were you suggestively sold an additional item?
Was the total amount clearly and polity quoted?
Did each employee that you came in contact with give you undivided attention?
Were you given a sincere thank you or showed appreciation for your business at the end of the transaction?
Were you properly directed were to go for the next part of your order?
If order was "TO-GO" was your order verified to you as you received it and were you given a smile, eye contact, and a Thank you?
If "DINE-IN" was you order delivered to your table in a pleasant, timely manner?

Barista's name:
Did the Barista greet you in a friendly manner and with a smile?
What menu questions were asked? What are answer were given?
Did the employee give you undivided attention?
Were you given a sincere thank you or showed appreciation for your business at the end of the transaction?
Was your drink made to order and to your liking?
Was the drink ready in 4 minutes or less from the time on the receipt?