NBGD Property Visit Report

• Name of Auditor

• Audit Title

• Conducted on

  Date
• Location
  Address

EXTERIOR CURB APPEAL

• Parking lot

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Landscaping

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Sidewalks and Curbing

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Building Signage

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Add media

  Media

• Lighting

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Outdoor pool

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Patio Areas

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Dumpster

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

Front Of The House

• Lobby

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Front Desk

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Front Desk Personnel

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Front Desk Log Book

  Satisfactory

  Unsatisfactory

  NA

• undefined

• undefined

• Back Office

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• GM's Office

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

Public Areas

• Meeting Room

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Corridors

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Fitness Center

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Business Center

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Stairwells

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Elevators

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

Back of the House

• Laundry Room

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Maintenance Room

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Storage Rooms

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Mechanical Rooms

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Electrical Rooms

  Satisfactory

  Unsatisfactory

  NA

• Add media

  Media

• undefined

• Pool Room

  Satisfactory

  Unsatisfactory

  NA

• undefined

Administrative Review

• Guest Ledger

  Satisfactory

  Unsatisfactory

  NA

• undefined

• A/R Aging

  Satisfactory

  Unsatisfactory

  NA

• undefined

• New Hires & Terminations

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Revenue Budget Review

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Guest Comments & Complaints

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Uniforms

  Satisfactory

  Unsatisfactory

  NA

• undefined

Property Trip Report

• Fireboard

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Fire Training

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Preventive Maintenance Log

  Satisfactory

  Unsatisfactory

  NA

• undefined

• Room Inspection Reports

  Satisfactory

  Unsatisfactory

  NA

• undefined

• First Aid Training

  Satisfactory

  Unsatisfactory

  NA

• undefined

• First Aid Boxes

  Satisfactory

  Unsatisfactory

  NA

• undefined

Service

• Reviewed Guest Comments and Complaints

  Yes

  No

  N/A

• undefined

• All staff in proper uniform and interacts professionally with guest?

  Yes

  No

  N/A

• undefined

• Community Manager interacts with guest?

  Yes

  No

  N/A

• undefined

• Community Hosts are answering phone properly (using their name)

  Yes

  No

  N/A

• undefined

• Community Hosts are attentive to guests (not sitting, eating, watching TV, ect)

  Yes

  No

  N/A

• undefined

• Talked to at least three guest for feedback?

  Yes

  No

  N/A

• undefined

• Are all required items serviced?

  Yes

  No

  N/A

• undefined

• Inspected four room?

  Yes

  No

  N/A

• undefined

• Walked all parts of the property with CM/ACM

  Yes

  No

  N/A

• undefined

• Key Control log in place and used daily?

  Yes

  No

  N/A

• undefined

• Is the overall staff morale good?

  Yes

  No

  N/A

• undefined

Comments

• undefined

• Community Manager Signature & Date

  Sign

• Hospitality Manager Signature & Date

  Sign