New York Region Toyota Dealer Facility Evaluation 2017

Is the parking lot striping in good condition?

Is the parking lot lighting in good condition? (ie. poles free of rust, flaking paint, dents, operational, etc)

Is the parking lot clean and in good condition? (ie. free of debris, weeds, concrete cracks, pot-holes, etc)

Is the parking lot directional signage in good condition?

Is customer parking clearly identified and free of dealer inventory?

Is the landscaping in good condition?

Is the new vehicle inventory neatly organized and clean? (No wrap guard remaining on display vehicles, etc)

Is the parking lot and display inventory clear of all old Point of Purchase (POP) materials?

Complete a full walk around the parking lot. Is the overall condition good? Any issues to address?

Is the building paint and exterior surfaces in good condition? (ie. not faded, chipped, peeling, etc)

Is the ACM clean and in good condition?

Is the building lighting in good condition? (ie. fixtures not damaged, operational, etc)

Is the building signage in good condition? (ie. free of damage, debris, not fading, operational, etc)

Is the building free of debris? (ie. no bird nests, etc)

Are personal belongings, files, and misc debris visible through the dealership windows? (ie. paper behind desk, personal belongings lining the windows, etc)

Are the entrance doors in good condition and free of out-dated stickers and signage?

Complete a full walk around the building. Is the overall condition good? Any issues to address?

Is the customers view into the shop clean and professional?

Is the point of purchase material in the service drive / ASM write-up area current and neatly organized?

Is the flooring in the service drive clean and free of clutter?

Is the ceiling in the service drive / ASM write-up area clean and in good condition?

Is the lighting in the service drive / ASM write-up area operational, clean, and in good condition?

Are the ASM write-up stations clean, neatly organized, and in good condition?

Is the furniture in the service drive / ASM write-up area clean and in good condition?

Are the garage doors in the service drive clean, free of damage, and in good condition?

Is the night drop box clearly marked, in good condition, and stock with necessary materials and pens?

Have all Scion elements been removed from service customer touch areas?

Complete a full walk around the service drive / ASM write-up area. Is the overall condition good? Any issues to address?

Are the service department customer restrooms clean and in good condition?

Is the floor tile clean and in good condition?

Is the ceiling clean and in good condition?

Are the wall coverings clean and in good condition?

Is the lighting operational, clean, and in good condition?

Is the vanity and mirrors clean and in good condition?

Are the hand towels stocked and in the proper location? (not piled on the vanity)

Are the soap dispensers filled and in good condition?

Are the hand dryers operational and in good condition?

Does the restroom smell fresh?

Is the Toyota Parts Center (TPC) clean, well merchandised, and in good condition?

Is the floor tile in the TPC clean and in good condition?

Is the ceiling in the TPC clean and in good condition?

Is the paint and walls in the TPC clean and in good condition?

Is the lighting in the TPC operational, clean, and in good condition?

Are the TPC fixtures clean and in good condition?

Are the TPC fixtures stocked and are the items priced?

Is the customer view into the parts department clean and professional?

Complete a full walk around the TPC. Is the overall condition good? Any issues to address?

Is the customer lounge furniture clean and in good condition?

Is there an adequate number of seats in the customer lounge?

Is the customer lounge floor tile clean and in good condition?

Is the customer lounge ceiling clean and in good condition?

Is the paint and walls in the customer lounge clean and in good condition?

Is the coffee bar in the customer lounge clean and in good condition?

Are the magazines/newspapers in the customer lounge current?

Is the television in the customer lounge operational?

Is the WiFi in the customer lounge accessible and operational? If password protected, is the password available?

Are the following survey websites blocked from customer access? (www.mytoyotavoice.com and www.mytoyotacertifiedvoice.com)

Are the vending machines in the customer lounge in good condition?

Are the water fountains in the customer lounge clean, in good condition, and operational?

Complete a full degree walk around the customer lounge. Is the overall condition good? Any issues to address?

Is the kids play area clean and in good condition?

Are the toys in the kids play area clean and in good condition?

Is the flooring in the kids play area clean and in good condition?

Is the ceiling in the kids play area clean and in good condition?

Are the wall coverings and walls in the kids play area clean and in good condition?

Is the lighting in the kids play area operational, clean, and in good condition?

Are the sales associate desk and closing tables neat, clean, and in good condition?

Is the receptionist desk neat, clean, and in good condition?

Are the entry way rugs clean and in good condition?

Is the sales manager desk neat, clean, and in good condition?

Is the showroom furniture clean and in good condition?

Are the showroom display vehicles clean?

Is the showroom floor tile clean and in good condition?

Is the showroom ceiling clean and in good condition?

Is the paint and walls in the showroom clean and in good condition?

Is the lighting in the showroom operational, clean, and in good condition?

Is the showroom glass clean and in good condition?

Are the photos on the wall current and in good condition?

Is the showroom POP (Point of Purchase) material and in good condition?

Have all Scion elements been removed from sales customer touch areas?

Complete a full walk around the showroom. Is the overall condition good? Any issues to address?

Are the sales department customer restrooms clean and in good condition?

Is the floor tile clean and in good condition?

Is the ceiling clean and in good condition?

Are the wall coverings clean and in good condition?

Is the lighting operation, clean, and in good condition?

Is the vanity and mirrors clean and in good condition?

Are the hand towels stocked in the proper location? (not piled on the vanity)

Are the soap dispensers filled and in good condition?

Are the hand dryers operational and in good condition?

Does the restroom smell fresh?