NewcrestImage Trendsetter - GM - duplicate

• NewcrestImage Trendsetter

• Hotel Name:

• Conducted on

  Date

• Prepared by:

• Location
  Address

• GM Name:

STAR Review

• Ranking one, two, or three

  Yes

  No

  N/A

• 100% Index Goal - 100 or over?

  Yes

  No

  N/A

Sales Review

• Total Revenue YTD vs Budget

  Yes

  No

  N/A

• Top Accounts production to goals

  Yes

  No

  N/A

• Comp Set / Top 5 Accounts / Share Shift/ All are identified in the quarterly action plans

  Yes

  No

  N/A

• Review WarBoard

  Yes

  No

  N/A

• Productivity per Sales Manager

  Yes

  No

  N/A

• Segmentation Goals vs Budget

  Yes

  No

  N/A

• Market Review in this quarter’s action plans

  Yes

  No

  N/A

• Forecast Accuracy

  Yes

  No

  N/A

• Sales Action Plan / Mad About Market Share / ESOC Tool Implemented and being executed

  Yes

  No

  N/A

P&L Review

• RevPAR vs Budget

  Yes

  No

  N/A

• GOP% vs Goal

  Yes

  No

  N/A

• Rooms Expense vs budget

  Yes

  No

  N/A

• Rooms Revenue vs budget

  Yes

  No

  N/A

• Groups Room Revenue vs Budget

  Yes

  No

  N/A

• CPOR vs budget

  Yes

  No

  N/A

• Phone Revenue vs budget

  Yes

  No

  N/A

• Phone Expense vs budget

  Yes

  No

  N/A

• Other Expenses vs budget

  Yes

  No

  N/A

• Other Revenue vs budget

  Yes

  No

  N/A

• Market Revenue vs budget

  Yes

  No

  N/A

• Market Expense vs budget

  Yes

  No

  N/A

• A&G Expense vs budget

  Yes

  No

  N/A

• Sales & Marketing Expense vs budget

  Yes

  No

  N/A

• Repairs & Maintenance Expense vs budget

  Yes

  No

  N/A

• Utilities Expense vs budget

  Yes

  No

  N/A

• Labor is in line with budget and no OT without a variance exception

  Yes

  No

  N/A

F&B Review

• Restaurant Expense vs Budget

  Yes

  No

  N/A

• Catering Revenue vs Budget

  Yes

  No

  N/A

• Catering Expense vs Budget

  Yes

  No

  N/A

• Restaurant Brand Standards in place (Bistro/The Garden Grill/etc.)

  Yes

  No

  N/A

• F&B GOP% vs Budget

  Yes

  No

  N/A

• F&B Revenue vs Budget

  Yes

  No

  N/A

• F&B Expense vs Budget

  Yes

  No

  N/A

• Restaurant Revenue vs Budget

  Yes

  No

  N/A

Accounting Review

• Out of Order Rooms have work orders and date room will be put back in order

  Yes

  No

  N/A

• Comp rooms approved and date room will be put back in order

  Yes

  No

  N/A

• Deposits have gone to the bank daily

  Yes

  No

  N/A

• Bank Counting Log (should be done two times per week and logged)

  Yes

  No

  N/A

• Who has access to the safe. Safe acknowledgement forms on file

  Yes

  No

  N/A

• AR Aging SOP is in place and being followed

  Yes

  No

  N/A

• House Account Balances have been cleared every month

  Yes

  No

  N/A

• Ignite data input – confirm being completed

  Yes

  No

  N/A

• Night Audit Packs are being placed on the N:drive daily and on time

  Yes

  No

  N/A

• GM Daily Checklist is being completed daily and placed on the N:drive

  Yes

  No

  N/A

• Adjustment Log is accurate and reviewed

  Yes

  No

  N/A

Sales, Revenue, E-Commerce Review

• Revenue Call Strategy Notes and assure strategy is being executed

  Yes

  No

  N/A

• Hotelligence Review accounts and action plans are in place

  Yes

  No

  N/A

• Ecommerce Review pull through at property level

  Yes

  No

  N/A

• TripAdvisor Review – confirm hotel is responding to all / #1 in market

  Yes

  No

  N/A

• Sellout Efficiency

  Yes

  No

  N/A

• Conversion Rate

  Yes

  No

  N/A

• Force Sells/Rate Variances

  Yes

  No

  N/A

• Revenate and E-Commerce Review

  Yes

  No

  N/A

Lead Generation

• Mystery Shop Score

  Yes

  No

  N/A

• Lead Generation Training Completed

  Yes

  No

  N/A

• Lead Generation Forms Completed

  Yes

  No

  N/A

GSS

• Overall Actual vs Goal

  Yes

  No

  N/A

• Staff Service Actual vs Goal

  Yes

  No

  N/A

• F&B Food Quality Actual vs Goal

  Yes

  No

  N/A

• F&B Service Actual vs Goal

  Yes

  No

  N/A

• All surveys responded to timely and politely

  Yes

  No

  N/A

• Review action plans and improvement if not meeting goal

  Yes

  No

  N/A

Associate Satisfaction

• Overall Hotel Satisfaction Score vs Goal

  Yes

  No

  N/A

ASANA/Quore

• Notes to show follow-up on pending task and assign focus of Regional Engineer

  Yes

  No

  N/A

• Review Quore for implementation of tools and usage / PM Schedule current

  Yes

  No

  N/A

QA

• Ensure QA Ready at all times/Brand Score Card Passed or not

  Yes

  No

  N/A

Property Walk (review status of items noted form last visit)

• iPad Walk Template completed by GM

  Yes

  No

  N/A

Business Acumen

• Applying Professional Expertise and Learnings

Communication

• Shares relevant, timely information to help others understand and support business objectives.

  Yes

  No

  N/A

• Speaks clearly and articulately with individuals and groups.

• Encourages others to share their points of view.

• Facilitates group discussions.

• Prepares and delivers presentations tailored to the audience.

• Writes memoranda, letters, etc. that are clear and effective with few, if any, spelling or grammatical errors.

• Openly and accurately reports errors, mistakes, and unintended outcomes without rationalizing them.

• Actively listens and responds to associates.

  Yes

  No

  N/A

• Delivers constructive feedback with sensitivity to others’ feelings.

• Asks questions as necessary to clarify the message.

Leadership

• Generating profitable business strategies and motivating the team in the desired direction.

Managing Execution

• Aligning accountability, authority, resources, and control systems.

Development

• Personally building productive relationships and fostering a positive climate for teamwork