NewcrestImage Trendsetter -Residence Inn 2016 020216 v1.0

• City - Hotel Name (Example: Waco - Baytown Inn)

• Hotel Brand Property Code

  Select DFWGP ELPTX ACTWS OKCBK CLLGI WCOLL LGVFS AMADT DFWGV TXKRI TYRTR ACTWX MAFTW SATZN DFWZP

  • DFWGP
  • ELPTX
  • ACTWS
  • OKCBK
  • CLLGI
  • WCOLL
  • LGVFS
  • AMADT
  • DFWGV
  • TXKRI
  • TYRTR
  • ACTWX
  • MAFTW
  • SATZN
  • DFWZP

• Month Being Reviewed

  Select January February March April May June July August September October November December

  • January
  • February
  • March
  • April
  • May
  • June
  • July
  • August
  • September
  • October
  • November
  • December

• Conducted on

  Date

• Completed by:

• GM Name:

Top Metrics (stats based on month in review)

• Total Revenue Achieved? (detailed comment - the good & bad, big wins for the month, etc ...)

  Yes

  No

  N/A

• GOP Achieved? (detailed comment on major items that caused you to exceed or miss GOP)

  Yes

  No

  N/A

• Forecast Accuracy within +/- 3%? (if not, detailed comments required)

  Yes

  No

  N/A

• Overtime less than 20 hours? (if not, detailed comments required)<br>

  Yes

  No

  N/A

• STAR: RevPAR Index 100% or greater with positive index growth? (if not, detailed comment required) <br>

  > 100% & Positive Growth

  > 100% & Negative Growth

  < 100% & Positive Growth

  < 100% & Negative Growth

• Guest Service Score: Overall Satisfaction = Brand Average +5 (hotel current month compared to brand average current month / if not, detailed comment required)

  Yes

  No

  N/A

• Guest Service Score: Overall Service = Brand Average +5 (hotel current month compared to brand average current month / if not, detailed comment required)

  Yes

  No

  N/A

• Accounts Receivable under 91 Days? (if not, detailed comment required)

  Yes

  No

  N/A

• House Account Balances Current, Advance Deposits Current, No Shows Charged? (if not, detailed comment required)

  Yes

  No

  N/A

• TripAdvisor: Hotel is ranked #1 or #2 in their market or showing steady growth to achieve rank? (if not, explain your future plans to accomplish this going forward)

  Yes

  No

  N/A

• Life Safety Review current? (attached copy of Life Safety Review screenshot and comment required on any item past due)

  Yes

  No

  N/A

Navigators (DOS)

IGNITE P&L

• Is the hotel exceeding budgeted RevPar YTD?

  Yes

  No

  N/A

• Is the hotel exceeding budgeted Room Revenue YTD?

  Yes

  No

  N/A

• Is the hotel exceeding budgeted Meeting Room & Banquet Revenue MTD?

  Yes

  No

  N/A

• Is the hotel exceeding budgeted Meeting Room & Banquet Revenue YTD?

  Yes

  No

  N/A

• Is the hotel "Sales & Marketing" Expense under vs budget for MTD (scoring on items controlled by this position only)<br>

  Yes

  No

  N/A

• Is the hotel "Sales & Marketing" Expense under vs budget for YTD (scoring on items controlled by this position only)<br>

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Department Focus

• Department Head able to recite NewcrestImage Core Values and explain how they are using them?

  Yes

  No

  N/A

• Quarterly Sales Action Plans: Is the sales person working the plan and have updated action steps in SalesPro for listed accounts? (AD to randomly select two accounts listed on action plans, have they completed action steps, determined next step and documented in SalesPro)?<br>

  Yes

  No

  N/A

• Using Hotelligence, Top 5 Share Shifting accounts are identified in the quarterly action plan?

  Yes

  No

  N/A

• Using the competitor, Brand Production Report, Top 5 Share Shifting accounts are identified in the quarterly action plan (report is provided by Corp. DOS)?

  Yes

  No

  N/A

• WarBoard - Is the board posted and current?

  Yes

  No

  N/A

• Sales Team Individual Productivity Goals Achieved MTD?

  Yes

  No

  N/A

• Sales Team Individual Productivity Goals Achieved YTD?<br>

  Yes

  No

  N/A

• SalesPro: Trace Productivity Compared to Goal Achieved for Past Full Month<br>(SalesPro > Trace > Weekly Trace Productivity Compared to Goal)

  Yes

  No

  N/A

• SalesPro: Future Traces Set on Accounts from "Today" Forward<br>(SalesPro > Account > Accounts without Future Traces > Todays Date > Local)

  Yes

  No

  N/A

• SalesPro: Does each Sales person send End of the Day emails?

  Yes

  No

  N/A

• Is the End of Month Sales Review being completed and filed on the N Drive properly?

  Yes

  No

  N/A

• Are weekly Sales meetings being conducted and minutes saved on the N Drive?

  Yes

  No

  N/A

• Mystery Shop Score: Average Score for Prior Full Month 80% or higher (Sales Manager Section only)?<br>

  Yes

  No

  N/A

• Does the hotel have a Lead Generation program in place?

  Yes

  No

  N/A

• Are weekly revenue strategy calls attended by lead sales team member?

  Yes

  No

  N/A

• Director of Sales items failed/noted during the prior visit have been corrected and/or action steps completed?

  Yes

  No

  N/A

• Is the sales manager an active member of the CVB and/or Chamber?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Brand Specific

• Mad About Market Share: Action Planning Usage > 2 Hits Per Month and Compliant with Brand

  Yes

  No

  N/A

• ES Factor: Hotel with positive ESrevPar Growth

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Foodologist (F&B Director)

Guest Service Scores

• F&B: Service

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• F&B: Quality of Food

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• F&B: Evening F&B Satisfaction

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• F&B: Breakfast Speed/Efficiency Met My Needs

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• Other:

  Yes

  No

  N/A

IGNITE P&L

Food

• Total Food Revenue Minus Banquet: Is the hotel inline/exceeding budgeted Food Revenue MTD?<br>

  Yes

  No

  N/A

• Total Food Revenue Minus Banquet: Is the hotel inline/exceeding budgeted Food Revenue YTD?<br>

  Yes

  No

  N/A

• Total Food COS: Is hotel inline/exceeding budgeted Food Cost% YTD (as of past full month)<br>

  Yes

  No

  N/A

• Total Food Other Expenses: Is the hotel inline/exceeding budget Cost% MTD?<br>

  Yes

  No

  N/A

• Total Food Other Expenses: Is the hotel inline/exceeding budget Cost% YTD?<br>

  Yes

  No

  N/A

• Total Food Labor: Is labor % to sales inline with F&B department MTD?<br>

  Yes

  No

  N/A

• Total Food Labor: Is labor % to sales inline with F&B department YTD?<br>

  Yes

  No

  N/A

• Total Food Labor: Property had zero overtime for the month?

  Yes

  No

  N/A

• Total Food Profit: Is hotel inline/exceeding budget MTD (as of past full month)<br>

  Yes

  No

  N/A

• Total Food Profit: Is hotel inline/exceeding budget YTD (as of past full month)<br>

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Beverage

• Total Beverage Revenue Minus Banquet: Is the hotel inline/exceeding budgeted Food Revenue MTD?<br>

  Yes

  No

  N/A

• Total Beverage Revenue Minus Banquet: Is the hotel inline/exceeding budgeted Food Revenue YTD?<br>

  Yes

  No

  N/A

• Total Beverage COS: Is the hotel inline/ exceeding budgeted Beverage Cost% YTD (as of past full month)<br>

  Yes

  No

  N/A

• Total Beverage Other Expenses: Is the hotel inline/exceeding budget Cost% MTD?<br>

  Yes

  No

  N/A

• Total Beverage Other Expenses: Is the hotel inline/exceeding budget Cost% YTD?<br>

  Yes

  No

  N/A

• Total Beverage Labor: Is labor % to sales inline/exceeding with F&B department MTD?<br>

  Yes

  No

  N/A

• Total Beverage Labor: Is labor % to sales inline/exceeding with F&B department YTD?<br>

  Yes

  No

  N/A

• Total Beverage Labor: Property had zero overtime for the month?

  Yes

  No

  N/A

• Total Beverage Profit: Is hotel inline/ exceeding budget MTD (as of past full month)<br>

  Yes

  No

  N/A

• Total Beverage Profit: Is hotel inline/ exceeding budget YTD (as of past full month)<br>

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Department Focus

• Department Head able to recite NewcrestImage Core Values and explain how they are using them? <br>

  Yes

  No

  N/A

• Binder: Temperature Logs for Refrigerator & Freezer units current and holding 38/0 degrees?

  Yes

  No

  N/A

• Brand Audit: Self Audit Current for Department with No Pending Items Left to Complete on Improvement Plan from last QA?<br>

  Yes

  No

  N/A

• Food Service Team Scored 80%+ on F&B Observation Experience Assessment (randomly observe 2 Servers)

  Yes

  No

  N/A

• Training: All Team Members are Compliant with Brand & NewcrestImage (5 Team Members will be randomly selected)?<br>

  Yes

  No

  N/A

• Tables setup properly for both Breakfast & Dinner service (i.e. plated, condiments on table, wine glass, etc ..)

  Yes

  No

  N/A

• F&B Manager items failed/noted during the prior visit have been corrected and/or action steps completed?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Property Walk

F&B Back

• Dry Food storage is organized and labeled?

  Yes

  No

  N/A

• Are thermometers present in the fridge & freezer?

  Yes

  No

  N/A

• Fridge clean and organized with dates?

  Yes

  No

  N/A

• Freezer clean and organized with dates?

  Yes

  No

  N/A

• Sink area clean and free of dirty dishes and utensils?

  Yes

  No

  N/A

• Dish Soap, sanitizer, sanitizer test strips, hand soap w/ paper-towels are stocked?

  Yes

  No

  N/A

• Food thermometer is present, in good condition, and Associate is able to calibrate?

  Yes

  No

  N/A

• Food reminders are posted (hand washing technique, dish washing technique, food temps, etc ..)?

  Yes

  No

  N/A

• Ice Machines are clean and in good condition

  Yes

  No

  N/A

• Cutting board policy in place to avoid cross-contamination

  Yes

  No

  N/A

• Is the juice machine clean on the exterior and interior?

  Yes

  No

  N/A

• NewcrestImage Recognition Board is current for department? <br>

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

F&B Front

• Are hot and cold items being displayed properly? (40/140 degrees)

  Yes

  No

  N/A

• Are approved/required graphics in use and in good condition?

  Yes

  No

  N/A

• Are at least two high chairs available for guest use? Are they clean and in good condition?

  Yes

  No

  N/A

• Are plastic room service trays out and available for guest use?

  Yes

  No

  N/A

• Is the serving area clean and organized?

  Yes

  No

  N/A

• Team Members in proper uniform and name tag?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

The Connecter (Front Office Manager)

Guest Service Scores

• Check-In Experience

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• Staff Service Overall

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• Elite Rewards Member Appreciation

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• Did the hotel team enroll a minimum of 50 reward members in prior month?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

IGNITE P&L

• Is the hotel "Total Room Other Expenses" under vs budget for MTD (scoring on items controlled by this position only)

  Yes

  No

  N/A

• Is the hotel "Total Room Other Expenses" under vs budget for YTD (scoring on items controlled by this position only)

  Yes

  No

  N/A

• Guest Laundry/Valet: Positive Profit MTD?

  Yes

  No

  N/A

• Guest Laundry/Valet: Positive Profit YTD?

  Yes

  No

  N/A

• Gift & MKT Shop Income: Positive Profit MTD?

  Yes

  No

  N/A

• Gift & MKT Shop Income: Positive Profit YTD?

  Yes

  No

  N/A

• Parking - Outside Service: Positive Profit MTD?

  Yes

  No

  N/A

• Parking - Outside Service: Positive Profit YTD?

  Yes

  No

  N/A

• Labor Total Front of House: Cost $POR within budget MTD? (scoring on positions controlled by this position only)

  Yes

  No

  N/A

• Labor Total Front of House: Cost $POR within budget YTD? (scoring on positions controlled by this position only)<br>

  Yes

  No

  N/A

• Labor Total Front of House: Property had zero overtime for the month?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Department Focus

• Department Head able to recite NewcrestImage Core Values and explain how they are using them? <br>

  Yes

  No

  N/A

• Binder: Courtesy Call-Back Log Current for Last 30 Days

  Yes

  No

  N/A

• Binder: Daily Downtime Log Current for Last 30 DAys

  Yes

  No

  N/A

• Binder: Wake-Up Call Log Current for Last 30 Days

  Yes

  No

  N/A

• Binder: Problem Resolution Log Current for Last 30 Days

  Yes

  No

  N/A

• Binder: Observation Checklist Current for Last 30 Days (1 per team member, per week)

  Yes

  No

  N/A

• Binder: Sales Shop Call Critique Current for Last 30 Days

  Yes

  No

  N/A

• Binder: Shuttle Van Required Logs Current for Last 30 Days

  Yes

  No

  N/A

• Binder: Daily Drop Safe Log Current for Last 30 Days

  Yes

  No

  N/A

• Binder: Adjustment Log is current and GM has signed-off for Last 30 Days

  Yes

  No

  N/A

• Are all chargeback retrieval requests being responded to?<br>

  Yes

  No

  N/A

• Tax Exempt Reconciliation 100% Accurate & SOP Compliant?

  Yes

  No

  N/A

• Brand Audit: Self Audit Current for Department with No Pending Items Left to Complete on Improvement Plan from last QA?<br>

  Yes

  No

  N/A

• Training: All Team Members are Compliant with Brand & NewcrestImage (5 Team Members will be randomly selected)?

  Yes

  No

  N/A

• Mystery Shop Score: Average Score for Prior Full Month 80% or higher (Front Desk Section only)?<br>

  Yes

  No

  N/A

• Monthly Conversion Rate reports from Brand Reservation center are being reviewed and saved on the N:Drive?

  Yes

  No

  N/A

• TripAdvisor: Hotel has responded to 100% negative reviews and 30% positive?

  Yes

  No

  N/A

• TripAdvisor: Is the hotel averaging a minimum of 5 reviews per week?

  Yes

  No

  N/A

• Front Office Manager items failed/noted during the prior visit have been corrected and/or action steps completed?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Brand Specific

• GuestVoice: Response to Guest Alerts in 48 Hours = Green (pulled from Scorecard)

  Yes

  No

  N/A

• GuestVoice: Hotel has responded to all guest comments?

  Yes

  No

  N/A

• Mobile Guest Service: Green on Scorecard

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Property Walk

Front Desk

• Guest Service Representative Scored 80%+ on Check-in Welcome Experience Assessment (randomly observe 2 GSRs)

  Yes

  No

  N/A

• Guest Service Representative was able to explain the Rewards Program and Tier Benefits

  Yes

  No

  N/A

• Guest Service Representative able to explain Tax Exempt Qualifications (i.e. who qualifies for what? 30+ Day Procedures)

  Yes

  No

  N/A

• Auto-attendant working properly?

  Yes

  No

  N/A

• Area clean and free of non-required brand items (magazines, flyers, etc..)?

  Yes

  No

  N/A

• Person listed on Manager On Duty Sign actually onsite at the time?

  Yes

  No

  N/A

• Complimentary Offerings Fresh & Full (Coffee, Coffee Supplies, Apples, Cookies)?

  Yes

  No

  N/A

• Team Members in proper uniform with name badge?

  Yes

  No

  N/A

• Luggage carts present and in good condition?

  Yes

  No

  N/A

• Is Front Desk Doorbell to back office installed and working?

  Yes

  No

  N/A

• As if By Magic supplies stocked?

  Yes

  No

  N/A

• Forget Something supplies stocked?

  Yes

  No

  N/A

• Apology Box stocked and at Front Desk (minimum of 5 choices)?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Back Office

• Is the door from back office to front desk closed at all times?

  Yes

  No

  N/A

• Is the back office area clean and organized?

  Yes

  No

  N/A

• NewcrestImage Recognition Board is current for department?

  Yes

  No

  N/A

• Does the hotel have emergency keys located in a sealed emergency box (keys to all doors on property & elevator)?

  Yes

  No

  N/A

• Does the hotel have Guest Room Emergency Keys ready and secured?

  Yes

  No

  N/A

• Is the Emergency Shut-off Valve Poster with Emergency Contact List Posted?

  Yes

  No

  N/A

• Camera system is operational and records voice at the Front Desk?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Shuttle Van

• Shuttle Van exterior and interior clean?

  Yes

  No

  N/A

• The associate provided a warm verbal greeting?

  Yes

  No

  N/A

• The associate offered assistance with the guest's luggage?

  Yes

  No

  N/A

• The associate provided a warm and sincere closing, demonstrating appreciation?

  Yes

  No

  N/A

• Is emergency lighting in place and operational?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Lobby Area

• Public area telephone is operational, clean, appropriate signage, and unable to call guest rooms?

  Yes

  No

  N/A

• Tile floor clean and in good condition?

  Yes

  No

  N/A

• Carpet clean and in good condition?

  Yes

  No

  N/A

• Furniture clean and in good condition?

  Yes

  No

  N/A

• Ceiling lights, wall, lights, and display lights free of debris/bugs, good condition, and illuminated?

  Yes

  No

  N/A

• TV clean, good condition, set to a low volume level, on news channel with script?

  Yes

  No

  N/A

• Artificial plants are dust free?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Gift & Market Shop

• Condenser units clean and preventive maintenance schedule in place for Refrigerator & Freezer?

  Yes

  No

  N/A

• Price List is posted and accurate?

  Yes

  No

  N/A

• Is the refrigerator clean, organized, stocked and all labels facing forward?

  Yes

  No

  N/A

• Is the freezer clean, organized, stocked and all labels facing forward?

  Yes

  No

  N/A

• Are the correct graphics and signage in place?

  Yes

  No

  N/A

• Overall area clean and organized (top of fridge/freezer, tile, walls, lights, etc ...)?

  Yes

  No

  N/A

• Are all dry good shelves organized, stocked, and clean?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Business Center

• Is the required equipment in place, clean and in good condition (computers, printers, etc..)?

  Yes

  No

  N/A

• Are the computers secured properly to prevent theft?

  Yes

  No

  N/A

• Are overnight shipping materials stocked and available for guest use?<br>

  Yes

  No

  N/A

• Is the area well lit, ventilated, Clutter-Free, clean and in good condition?

  Yes

  No

  N/A

• Does the telephone allow outside calls only and no direct to guest room calls?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

The Core (Facility Manager)

Guest Service Scores

• Maintenance and Upkeep

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• Room Cleanliness

  Brand < 5

  Brand + 5

  Brand + 10

  Brand + 12

• Other:

  Yes

  No

  N/A

IGNITE P&L

• Is the hotel "Total Room Other Expenses" under vs budget for MTD (scoring on items controlled by this position only)<br>

  Yes

  No

  N/A

• Is the hotel "Total Room Other Expenses" under vs budget for YTD (scoring on items controlled by this position only)<br>

  Yes

  No

  N/A

• Room Attendant's Minutes Per Occupied Room (MPR) within budget MTD?

  Yes

  No

  N/A

• Room Attendant's Minutes Per Occupied Room (MPR) within budget YTD?

  Yes

  No

  N/A

• Labor Total Housekeeping: Cost $POR within budget MTD?

  Yes

  No

  N/A

• Labor Total Housekeeping: Cost $POR within budget YTD?

  Yes

  No

  N/A

• Labor Engineering: Cost $POR within budget MTD?

  Yes

  No

  N/A

• Labor Engineering: Cost $POR within budget YTD?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Department Focus

• Department Head able to recite NewcrestImage Core Values and explain how they are using them? <br>

  Yes

  No

  N/A

• All Out of Order Rooms have an immediate resolution plan in place to get the room back in service?<br>(mark "no" if hotel has rooms OOO with no resolution plan or resolution plan has exceeded an allowable time)<br><br><br>

  Yes

  No

  N/A

• Quore Tool is being utilized 100% and PM Schedule current?

  Yes

  No

  N/A

• ASANA Tool is being utilized 100% and all pending items are being inputted and comments logged?

  Yes

  No

  N/A

• Brand Audit: Self Audit Current for Department with No Pending Items Left to Complete on Improvement Plan from last QA?

  Yes

  No

  N/A

• Training: All Team Members are Compliant with Brand & NewcrestImage (5 Team Members will be randomly selected)?

  Yes

  No

  N/A

• Deep Cleaning Schedule is in place and being followed?

  Yes

  No

  N/A

• NewcrestImage Recognition Board is current for department? <br>

  Yes

  No

  N/A

• Facility Manager items failed/noted during the prior visit have been corrected and/or action steps completed?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Property Walk

Exterior - Entrance Canopy

• Curb Appeal-Does the hotel provide a strong first impression?

  Yes

  No

  N/A

• Lighting - Canopy lights are in good condition and operable?

  Yes

  No

  N/A

• Walkways-Are all guest pathways clean and in good condition as well as well lit and safe to pass?

  Yes

  No

  N/A

• Are correct flags in place, properly hung, lit appropriately and in good condition?

  Yes

  No

  N/A

• Front Entrance - Are required brand approved walk-off mats in place and in good condition?

  Yes

  No

  N/A

• Front Entrance - Is the canopy pad clean?

  Yes

  No

  N/A

• Front Entrance - Required brand graphics and signage in place?

  Yes

  No

  N/A

• Font Entrance - Are the planters in good condition, clean, proper plants, and attractive?

  Yes

  No

  N/A

• Front Entrance - Required trashcan and smokers post in place, in good condition, and clean?

  Yes

  No

  N/A

• Front Entrance - Is approved brand music being played under the entrance canopy and speakers clean?

  Yes

  No

  N/A

• If installed, decorative fountain is clean and operable?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Exterior General

• Overall condition of building exterior in good condition?

  Yes

  No

  N/A

• Water hoses stored properly?

  Yes

  No

  N/A

• Landscaping - in good condition?

  Yes

  No

  N/A

• Landscaping - trees near the building do not extend above the first floor and are one foot off the wall?

  Yes

  No

  N/A

• Lawn Sprinkler System - Is the system operating efficiently? As much as possible it should not spray on guest vehicles or on walkways/sidewalks.

  Yes

  No

  N/A

• Lighting - Pole lights are in good condition and operable?

  Yes

  No

  N/A

• Lighting - Building high rise lights are in good condition, operable, and free of overgrown landscaping that could obstruct the light?

  Yes

  No

  N/A

• Exterior AC units are washed and free of debris?

  Yes

  No

  N/A

• Parking lot striping and ADA signage in good condition and not in need of repainting?

  Yes

  No

  N/A

• Parking Lot/Garage -Is the area clean and in good condition? Beware of safety concerns (tripping hazards, holes or items that may damage guest vehicles). Does all signage meet standards and is it in good condition? Ensure canopy Clearance signage and User assumes all risk signage is in place, clean and in good condition.

  Yes

  No

  N/A

• Windows/HVAC Grills-Are all windows properly sealed (look for cloudy/cracked windows) and all HVAC grills free of rust and/or damage? This is also a good time to observe if guestroom window coverings are hanging correctly.

  Yes

  No

  N/A

• Exterior Entrance Doors-Ensure all exterior doors are clean and in good condition and operating appropriately (locked according to signage and security needs)

  Yes

  No

  N/A

• Fencing or Barrier Walls-Are these areas clean and in good condition?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Exterior - Dumpster Area

• Dumpster Area- Is this area secured?

  Yes

  No

  N/A

• Dumpster Area - Is the pad clean, free of stains, free of food, and etc...?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Elevator

• Are the elevator inspection certifications posted and current?

  Yes

  No

  N/A

• Are the elevators clean inside and out?

  Yes

  No

  N/A

• Are elevators railing clean and secured tightly to the wall?

  Yes

  No

  N/A

• Are brand approved elevator graphics installed and in good condition?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Hallways

• Are the hallway corners down the hall and around the doors clean?

  Yes

  No

  N/A

• Are door frames and guestroom doors clean and in good condition?

  Yes

  No

  N/A

• Ceiling air vents clean and in good condition?

  Yes

  No

  N/A

• Are hallway lighting working properly, good condition, and free of bugs/dirt?<br>

  Yes

  No

  N/A

• Are laundry chute doors secured properly?

  Yes

  No

  N/A

• Are filter changing logs posted on AC Units and current installed filters current (required to be changed monthly at a minimum)?

  Yes

  No

  N/A

• If applicable are all house phones operational? Do they auto ring to the switchboard?

  Yes

  No

  N/A

• Are guestroom door signs clean and in good condition?

  Yes

  No

  N/A

• Do all "EXIT" signs and Emergency Lighting operable and in good condition?

  Yes

  No

  N/A

• Are all ice and vending machines clean and in good condition?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Storage Rooms

• Are the storage rooms clean, labeled, and organized?

  Yes

  No

  N/A

• Are all storage/work rooms secured to avoid guest entry?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Housekeeping

• Housekeeping carts properly stocked and chemicals labeled properly (all carts should be identical)?

  Yes

  No

  N/A

• Room attendant master keys are secured on their body (not on their carts) and they DO NOT have the deadbolt override access?

  Yes

  No

  N/A

• Team Members in proper uniform with name badge?<br>

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Stairwells

• Is the stairwell area clean and in good condition? Floors, ceilings, walls, no bugs in lights etc

  Yes

  No

  N/A

• Is the area well lit and free from guest risk factors?

  Yes

  No

  N/A

• There are not items improperly stored in these areas?

  Yes

  No

  N/A

• Is the proper signage and equipment direction information in place and in good condition? (In case of fire use stairwells etc)

  Yes

  No

  N/A

• Is emergency lighting and exit signage in place and operational?

  Yes

  No

  N/A

• Are all stairwell handrails secured?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Fitness Center

• Is all fitness equipment operable?

  Yes

  No

  N/A

• Is all fitness equipment in good condition and clean?

  Yes

  No

  N/A

• Is the proper signage and equipment direction information in place and in good condition?

  Yes

  No

  N/A

• Are all required elements in place (clock, scale, planter, hamper, decor, robe hooks, sanitizer wipes, and water station)?

  Yes

  No

  N/A

• Are there clean towels available?

  Yes

  No

  N/A

• Is the telephone clean, working properly, dials 911 & Front Desk Only, and sign posted stating "Dial 911 - Emergency, Dial 0 - Front Desk)?

  Yes

  No

  N/A

• Is the television operational? Does it meet current standards? Is there an operational remote available for all guests to use?

  Yes

  No

  N/A

• Is the room well ventilated and odor free?

  Yes

  No

  N/A

• Is the area well lit? Clean and in good condition (walls, floor, ceiling and window coverings)?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Guest Laundry

• Guest Laundry - Is the minimum equipment requirement met? Are there operating instructions available for guest use?

  Yes

  No

  N/A

• Is the proper signage in place and in good condition?

  Yes

  No

  N/A

• Are laundry products either sold within the facility or is signage in place that indicates where supplies can be purchased?

  Yes

  No

  N/A

• Is emergency lighting in place and operational?

  Yes

  No

  N/A

• Is the room clean and in good condition (floors, ceilings, walls, dryer free of lint)?

  Yes

  No

  N/A

• Is the telephone clean, working properly, dials 911 & Front Desk Only, and sign posted stating "Dial 911 - Emergency, Dial 0 - Front Desk)?<br>

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Pool

• Pool & Spa Binder: Records show that the Pool & Spa has been checked a minimum of two times daily for the last 12 Months YTD? <br>

  Yes

  No

  N/A

• Is the underwater pool light lit from dusk until dawn daily?

  Yes

  No

  N/A

• Is the pool furniture clean, in good condition, and rust free?

  Yes

  No

  N/A

• Are the proper pieces of life safety equipment in place, clean and in good condition (safety ring, shepherds hook)?

  Yes

  No

  N/A

• Is emergency lighting and exit signage in place and operational?

  Yes

  No

  N/A

• Is the drinking fountain operational, clean and in good condition?

  Yes

  No

  N/A

• Does the telephone auto ring to the switchboard or 911?

  Yes

  No

  N/A

• Is the proper signage and equipment direction information in place and in good condition?

  Yes

  No

  N/A

• Is the area well lit? Clean and in good condition (walls, floor, ceiling and window coverings)?

  Yes

  No

  N/A

• Is the area inspected/maintained/serviced according to health codes/standards?

  Yes

  No

  N/A

• Are pool supplies and equipment stored properly?

  Yes

  No

  N/A

• Is the area secured (gates, doors etc) when not open for guest use?

  Yes

  No

  N/A

• Is the dehumidifier working properly?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Laundry Room

• Is the Laundry room area clean and organized?

  Yes

  No

  N/A

• Is the dryer lint trap clean on all machines and log posted?

  Yes

  No

  N/A

• Is the area behind the dryer clean and free of lint?

  Yes

  No

  N/A

• Are all washing machines clean, free of lint, airfilter changed, greased, and working properly?

  Yes

  No

  N/A

• Is the emergency shut-off poster hung, updated, and in good condition?

  Yes

  No

  N/A

• Is the first aid kit stocked and in good condition?

  Yes

  No

  N/A

• Is the eye wash station stocked and in good condition?

  Yes

  No

  N/A

• Are sofa sleeper kits ready for use (clear bag that includes _ mattress pad, fitted sheet, top sheet, blanket)?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Engineering Office

• Is the Engineering office area clean and organized?

  Yes

  No

  N/A

• Are flammables being stored properly?

  Yes

  No

  N/A

• Is the emergency shut-off poster hung, updated, and in good condition?

  Yes

  No

  N/A

• Is the eye wash station stocked and in good condition?

  Yes

  No

  N/A

• Is the first aid kit stocked and in good condition?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Public Restrooms

• Public restroom is clean - Walls/Floors/Doors/Ceiling/Vents/Lighting/Partitions/Toilets/Sinks?

  Yes

  No

  N/A

• Public restroom is in good condition with no broken or worn items?

  Yes

  No

  N/A

• All amenity items are stocked (towels, toilet paper, tissue paper, soap, toile seat covers, feminine hygiene products)?

  Yes

  No

  N/A

• Mens Restroom has scented bulls-eyes installed in all urinals and being changed monthly?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Meeting Room

• Carpet clean and in good condition?

  Yes

  No

  N/A

• Walls clean and in good condition?

  Yes

  No

  N/A

• Ceiling tiles clean and in good condition?

  Yes

  No

  N/A

• All lights working and no mix matched colors?

  Yes

  No

  N/A

• Doors clean and in good condition?

  Yes

  No

  N/A

• Trashcans clean and in good condition?

  Yes

  No

  N/A

• Cabinets clean and in good condition (no items being stored form prior meetings)?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Room Inspections

• #1 Room Inspection Passed?

  Yes

  No

  N/A

• #2 Room Inspection Passed?

  Yes

  No

  N/A

• #3 Room Inspection Passed?

  Yes

  No

  N/A

• #4 Room Inspection Passed?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

The Ambassador (General Manager)

IGNITE P&L

• Is the hotel exceeding budgeted EBITDA% MTD?

  Yes

  No

  N/A

• Is the hotel exceeding budgeted EBITDA% YTD?

  Yes

  No

  N/A

• Is the hotel "A&G" Expense under vs budget for MTD (scoring on items controlled by this position only)<br>

  Yes

  No

  N/A

• Is the hotel "A&G" Expense under vs budget for YTD (scoring on items controlled by this position only)

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Department Focus

• Revenue strategy for special event/high demand dates are in place and AD agrees (please include dates and strategy below)?

  Yes

  No

  N/A

• Department Head able to recite NewcrestImage Core Values and explain how they are using them? <br>

  Yes

  No

  N/A

• Hotel has had no comp rooms since the last visit resulting in a loss of revenue? (excluding NCI expense and approved charitable donations)?

  Yes

  No

  N/A

• Is the hotel compliant with NewcrestImage SOPs (5 SOPs will be randomly selected)?

  Yes

  No

  N/A

• Does the hotel verify bank deposits in accordance with company SOP? (Accounting special approval outside of guidelines)

  Yes

  No

  N/A

• Are weekly Leadership meetings being conducted and saved on the N Drive?

  Yes

  No

  N/A

• Accounts Receivable: Are all invoices being sent a minimum of every 31 days? Are group invoices being sent on day after check-out?<br>

  Yes

  No

  N/A

• Accounts Receivable: Are all accounts over six months old written off? Are all write-offs approved by the area director? Are write-offs over $5,000 approved by COO?

  Yes

  No

  N/A

• Does the GM send End of the Day emails?

  Yes

  No

  N/A

• Is the GM active in a minimum of 3 community organizations (Chamber, Rotary Club, BNI, CVB Board, Hotel Association, etc..)?<br>

  Yes

  No

  N/A

• Has the hotel team (management staff and minimum of 5 hourly associates) participated in a community service event within the last 6 months (Habitat for Humanity, Adopt-a-Highway, Girls & Boys Club, etc ..)?

  Yes

  No

  N/A

• Is the hotel using the NewcrestImage Incentive & Recognition programs?

  Yes

  No

  N/A

• General Manager items failed/noted during the prior visit have been corrected and/or action steps completed?

  Yes

  No

  N/A

• Binder: GM Daily Audit Review Current for Last 30 Days (5 days will be randomly selected)?

  Yes

  No

  N/A

• Binder: All Department Schedules Current for Last 30 Days

  Yes

  No

  N/A

• Training: All Management Team Members are Compliant with Brand & NewcrestImage (5 Team Members will be randomly selected)?<br>

  Yes

  No

  N/A

• General Manager is able to explain brand award opportunities and hotels current ranking?

  Yes

  No

  N/A

• Other:

  Yes

  No

  N/A

Brand Specific

• Other:

  Yes

  No

  N/A

HR

• Hotel has an Overall Associate Satisfaction Rating equal or greater than 80%?

  Yes

  No

  N/A

• Hotel has an Overall Associate Survey Participation equal to or greater than 80%?

  Yes

  No

  N/A

• NewcrestImage Recognition boards are current and updated with latest info?

  Yes

  No

  N/A

• All in-house and company open positions are posted?

  Yes

  No

  N/A

• NewcrestImage Referral Program is posted and associates are aware?

  Yes

  No

  N/A

• Associate Opinion Survey Action Plans are in place and updated monthly?

  Yes

  No

  N/A

• Please list Associates that resigned or were terminated for the month?

• Other:

  Yes

  No

  N/A

Capital Expenditures: Do you have pending CapEX items that need to be resolved?

• #1

  Yes

  No

  N/A

• #2

  Yes

  No

  N/A

• #3

  Yes

  No

  N/A

• #4

  Yes

  No

  N/A

• #5

  Yes

  No

  N/A

• #6

  Yes

  No

  N/A

• #7

  Yes

  No

  N/A

• Add signature

  Sign