Was any DAMAGE found as the cause of the fault?
Submit a PDR. PDR MUST contain photo's proving the damage found and photo must be obtained of the vicinity in which fault was found.
What is the trouble/issue found onsite:
Where was the issue/fault:
- Between ONT and FTP
- Between FTP and FFP
- Between FTP and ABFFP
- Between ABFFP and Exchange
What is the TFC (Trouble Found Code) for this fault:
What have you done to resolve/fix the fault:
Photos MUST be supplied to prove your claims if you state that fault was caused due to poor workmanship.
What is the Power Metre Reading at the ONT:
Was the customer Service Given when you left site:
How many units claimable: (1 unit = 15min)