Information

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

Sales & Display

Displays

  • Menu boards are available, displaying correct products & pricing information in accordance with Applegreen standards

Coffee Offer

  • Coffee Cart -
    Ensure Coffee Cart is set up & maintained to a high standard

  • Coffee Cart # 1 - Machine & Location

  • Coffee / tea price list & current marketing offer is available with appropriate Applegreen signage

  • Coffee cart is cleaned regularly.<br>( Coffee bin emptied, milk checked, area wiped & refilled)

  • Top, inside & under the coffee machine is cleaned, hopper regularly removed & cleaned.<br>(No visible stain on the hopper, frother, etc.)

  • Hopper is filled with beans according to business levels.

  • Condiments and napkins are available & well stocked.

  • Condiments unit is deep cleaned regularly.<br>(No loose sugar, tea leaves, broken stirrers)

  • Take away cups, lids & condiments available at all times & not stacked too high.

  • Bakery products are displayed appropriate to time of day.

  • Only coffee / food related signage is displayed on coffee cart.

  • Coffee machine is fully cleaned minimum once a day.<br>Ensure all chemicals / cleaning supplies are available.<br>Staff responsible for this task have appropriate training.<br>

  • Is there a second Coffee Machine on site?

  • Coffee Cart # 2 - Machine & Location

  • Coffee / tea price list & current marketing offer is available with appropriate Applegreen signage

  • Coffee cart is cleaned regularly.<br>( Coffee bin emptied, milk checked, area wiped & refilled)

  • Top, inside & under the coffee machine is cleaned, hopper regularly removed & cleaned.<br>(No visible stain on the hopper, frother, etc.)

  • Hopper is filled with beans according to business levels.

  • Condiments and napkins are available & well stocked.

  • Condiments unit is deep cleaned regularly.<br>(No loose sugar, tea leaves, broken stirrers)

  • Take away cups, lids & condiments available at all times & not stacked too high.

  • Bakery products are displayed appropriate to time of day.

  • Only coffee / food related signage is displayed on coffee cart.

  • Coffee machine is fully cleaned minimum once a day.<br>Ensure all chemicals / cleaning supplies are available.<br>Staff responsible for this task have appropriate training.<br>

  • Is there a Barista offer on site?

  • Barista Machine type

  • Coffee / Tea prices is available with appropriate Applegreen signage

  • Barista counter is cleaned regularly

  • Appropriate Crockery & cutlery available

  • Take away cups, lids & condiments available at all times.

  • Flavoured syrups are available, displayed well & offered to customers.

  • Barista machine & grinder is fully cleaned minimum once a day.<br>Ensure all chemicals / cleaning supplies are available.<br>Staff responsible for this task have appropriate training.<br>

Bakery Display

  • Good variety of products are available - Appropriate to time of day<br>(Top sellers available?)

  • Neatly arranged & clean Bakery display. (baskets clean, fresh paper used, crumbs wiped off)

  • Bakery is baked as per recipe, size and quality is up to standards.

  • Display well stocked, not mixed with other offers.

  • Current signage and marketing offer is displayed.

  • Bags, napkins, serving tongs, jam / butter is available.

Pre-packed Sandwich Fridge

  • Good variety of sandwiches are available.<br>Top sellers available.

  • Display well stocked.

  • Meal Deal signage and current marketing offer is displayed.<br>SELs, price labels, shelf talkers are in place.

  • Fridge is used as a food offer, other products are not placed in fridge.

Cold Counter

  • Good selection of vegetables, meats & cheese are available

  • Quality of products

  • Sliced meats and Cheese are fresh, not discoloured or dried out

  • Vegetables are crisp & firm, not discoloured, limp or have a bad odour

  • Tuna Mayo, Egg Mayo, etc is looking fresh, not discoloured or separated or dried out.

  • EProduct Safety

  • All cold products are kept between 0C to 5C.<br>Spot check and record high risk product temperatures.

  • Dates of all perishable products are within required shelf life.

  • All perishable products are rotated according to First In First Out (FIFO)

  • All open and prepped cold products according to Use by Date Chart.

  • Appropriate signage is displayed, only current marketing offers are used.

  • Variety of bread carriers available

  • Pre-made Paninis, Wraps, Flatbreads are available & presented in an appetising manner.

Hot Counter

  • Good variety of products are available according to time of day. Top sellers available.

  • Quality of products

  • All products are cooked according to instructions & reached core temperature of 75C

  • 'Cook little and often' principle is used, cook outs are recorded throughout the day.

  • Products are looking appetising, not discoloured or dried out

  • Safety of products

  • Products in the Hot Holding unit are kept above 63C Spot check & record lowest temperatures.

  • Products are not held for more then 2 hours in the Hot Hold unit.

  • Display well stocked.

  • Hot strip signage and current marketing offer is displayed

  • Area in front & on top of Hot / Cold counter is used for Food related items.<br>(Fruits, Crisp, etc)

Heat to Eat

  • Is there a Heat to Eat display?

  • Good selection of savoury products, pies, paninis, etc are available

  • Quality of products

  • Products on display are cooked & cooled according to instructions

  • Products look appetising, finished to a good standard.

  • Product Safety

  • All H2E products are kept between 0C to 5C.<br>Spot check & record high risk product temperatures.

  • Dates of all perishable products are within required shelf life.

  • All cooled savoury products are labelled according to Use by Date chart.<br>Cooking, Cooling and Traceability is filled out in HACCP book.

  • All products are rotated according to FIFO.

Grill N Fill / Smoothie Bar

  • Is there a Grill N Fill Area?

  • Is Grill offer / Menu Up to Date?

  • If GNF is not available, can other offer be used in place?

  • Is there a Smoothie Area?

  • Is Smoothie offer / Menu Up to Date?

  • If smoothie is not available, can other offer be used in place?

Service & Staff

Customer Service

  • Are staff wearing full Deli/Cafe uniform?<br>Approved shirt, apron, name badge, hairnet, cap/hat?<br>Black, closed toe shoe and black trousers are worn?

  • Staff do not eat, drink, chew gum behind the counter.

  • Staff do not wear heavy make up, nail polish or false nails, hanging or over-sized earrings.<br>

  • There is always a deli/cafe staff behind the counter.

  • All Customers are acknowledged while queuing.<br>

  • All Customers are greeted when having their order taken.<br>('Yes?' 'Next' or ' You OK?' are not greetings)<br>Staff smiles and uses appropriate eye contact with the customer.

  • Staff are doing everything they can to give efficient customer service.

  • At least one upselling question is asked from the customer during every transaction.

  • Is appropriate question asked at the till when a Hot Beverage is purchased?

Store Actions

  • High Priority

  • All other Actions

  • Signature of Manager / Person in charge. All items on this audit have been discussed.

  • Completed by

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