Information
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Engineer Name and Tech Number:
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Job Number:
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Team Manager Completing Check
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Conducted on
Dish and Cable Installation
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As Per Team Expectations, Satellite Dish Installed correctly and of suitable condition?
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Feedback Delivered to Engineer:
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As Per Team Expectations, IF cable, ran and installed correctly?
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Feedback Delivered to Engineer:
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Compression IF Connectors Fitted?
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Feedback delivered to Engineer:
iKnow2 Compliance
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Has Maximum TV Screen resolution been Set (1080P, 1080i ect)<br>The optimum display setting for the Sky Q box when connected with an HDMI cable is 1080p. Use this setting whenever possible.<br>1.Press Home on your Sky Q touch remote, then select Settings and then Setup.<br>2.Select Audio Visual, then select Picture Resolution. The current selection is ticked.<br>3.Select an option from 576p, 720p, 1080i or 1080p.<br>If you change the resolution to a setting your TV doesn't support, your picture will revert back to the setting screen.<br>The optimum display setting for the Sky Q box when connected with an HDMI cable is 1080p. Use this setting whenever possible.<br>1.Press Home on your Sky Q touch remote, then select Settings and then Setup.<br>2.Select Audio Visual, then select Picture Resolution. The current selection is ticked.<br>3.Select an option from 576p, 720p, 1080i or 1080p.<br>If you change the resolution to a setting your TV doesn't support, your picture will revert back to the setting screen.
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Feedback delivered to Engineer:
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Has Parental Settings been enabled?<br>1.Press Home on your Sky Q remote, and select Settings, then select Parental.<br>2.Enter your Sky TV PIN.<br>3.Select Family, then select Family setting, and then select On.<br>4.Press Dismiss to return to your live programme.<br>
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Feedback Delivered to Engineer
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Does the customer own a Tablet compatible with the Sky Q App?
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Sky Q App Downloaded and Showcased?
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Feedback Delivered to Engineer:
Connectivity and Mesh
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Connect to customers Wifi, Open STB Chrome App and Run ..... Add Screen Shot.
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All devices properly Meshed?
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Does the customer have any Mini Boxes?
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Is the Streaming to all the Mini Boxes good? (Below a total of 10000 to each Mini)
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Can you improve the Mesh and Streaming onsite through optimising Router or Booster position?
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Q Tech or Champion Visit Required? (If so escalate to Q Tech Team, and question engineer on understanding of the Chrome App use and Q Tech Escalation Process)
Customer Service
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Does the customer have the Sky Service's App
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Does Customer have a Sky Service App Compatible Device?<br>
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Help the customer to Install the Sky Services App on their device and Showcase how to use!
Feedback to Engineer
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Additional Media if Required
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Overall Feedback given to engineer on Visit
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Additional support required (Coaching, Mentoring, Ambassador Support) If ROD or More required please use the TM Field Companion Document
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Engineer Signature